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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Inspiring
January 27, 2024

I've experienced the sticky hand tool issue again after updating to Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64 from the previous version (25.3.1 241).

 

Managed to (hopefully) fix it by (on Windows):

  1. Go to "%appdata%\Adobe\Adobe Photoshop 2024\Adobe Photoshop 2024 Settings" in explorer
  2. Quit Photoshop.
  3. Rename "Adobe Photoshop 2024 Prefs.psp" to "Adobe Photoshop 2024 Prefs-bad"
  4. Run Photoshop
  5. Set the options as follows:
  6. Quit Photoshop.
  7. Start Photoshop - problem solved.
  8. Quit Photoshop again.
  9. Delete "Adobe Photoshop 2024 Prefs.psp" and rename "Adobe Photoshop 2024 Prefs-bad" to "Adobe Photoshop 2024 Prefs.psp"
  10. Start Photoshop - the hand tool is no longer sticky. Magic.

 

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If you have found my post helpful and would like to say thanks, you can buy me a coffee ☕️ at https://www.buymeacoffee.com/diodorsirola

Participant
January 26, 2024

ridiculous that this hasn't been fixed yet. it makes photoshop unusable. 

chrisell99
Known Participant
January 25, 2024

Another data point - got a new laptop from my work this week (Dell precision 7780), installed the latest version, problem happened right away. Win10 x64. Problem happens when using either a plugged-in mouse or the built-in trackpad.

CJButler
Community Manager
Community Manager
January 25, 2024

> The fixed issue page of 25.4 came out. However, this bug of ours has not been reflected.

 

Correct.  It is being actively worked. We're still trying to figure out why it is misbehaving. No change in status. 

Jqqerry
JqqerryAuthor
Inspiring
January 25, 2024

The fixed issue page of 25.4 came out.
However, this bug of ours has not been reflected.

The wait begins again.
I hope it gets fixed at 25.5..... =(

Spcgoat
Participating Frequently
January 19, 2024

It's definitely not only a tablet/pen problem. I don't even know what Windows Ink is, and I do not own a tablet.

DanielAllen
Inspiring
January 18, 2024

Based on what I've personally seen, I would tend to agree with you on it (possibly) being a Microsoft Ink issue.  But there are plenty of folks on this thread who have experienced the problem without any tablet attached to their system.  I think that would rule out Microsoft Ink as a culprit (but I'm no expert!)

infinityphotorob
Known Participant
January 18, 2024
This is for sure a Windows ink/ Adobe situation. What I have seen with my
wacom is if I do not use my pen and use my finger, the sticking does not
happen. As soon as I introduce pen the sticking happens about 50% of the
time. I can hover my pen a half inch off tablet and the tool is still
stuck. This happens with spacebar/ momentary pan, selection tool, pen tool
and brushes. Obviously using your finger is not the way to go. But it
proves that this is a pen/ ink problem. Who uses a windows tablet with a
pen??? No one. Windows has tried to force this situation for years with
adobe and wacom. I have wasted so much time with this. On top of this
pressure settings for the pen are highly variable. Sometimes it works
normal. Sometimes it is stuck with full pressure. No idea what changed
from day to day. The last PS Beta worked very well for me. All tools
worked as normal. Then they literally turned it off and I had to upgrade
to still use the features I really like. Generative fill for hair is
unbelievable. Adobe, why can't you figure this out. If it worked in the
Beta why does it not work in the full version?
Known Participant
January 17, 2024

Yes, I also do not use a tablet. Mouse only, problem still appears.

Jqqerry
JqqerryAuthor
Inspiring
January 17, 2024

@ibanksy  This will also be reproduced with the mouse on a PC without the Wacom driver installed. It has nothing to do with the pen/wacom..................