P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

Hi @CJButler 

Thought I'd add to this forum also, since our studio has been tracking it for a solution for the last year or so. Multiple computers in our studio suffer from this problem and what prompted me to comment was the suggestion that its somewhat related to pen / tablet combinations. Which isnt currently being used by my system.

My current version of PS is 24.4.0, as anything newer than that seems to be even worse. Some system and windows specs below:

Windows 10 Pro 64 bit
Version 22H2
AMD Ryzen Threadripper 3990X 64-Core Processor 2.90 GHz

RAM: 256 GB

GPU: Nvidia RTX 3080

Spyder Elite Screen Colour Calibration

I do actually suspect its something to do with windows, but particulalry affecting PS since I have had similar button down release issues occasionally in other software.

I reinstalled my Windows and all of my software about a week ago.  I had been using Photoshop 23 to avoid the sticky problem, but now I don't see 23 in the available apps.  Oddly enough, 22 is there.  Anyway I decided to go with the very latest Photoshop release.  25.3.1.  So far I haven't run across the problem.  I suppose it will show up sooner or later though.

Ok, I'll make a test working without the pen tablet for a while to see if this happens again and will be back to report.
Just for the records, restart the notebook makes Photoshop tools works again.

>> M1Pro MacBook using macOS 14.2.1 and working with a Huion H610PRO v2 Pen Tablet

A few things:

• We have never seen the lost mouse-up problem on Mac.
• All evidence gathered so far indicates the problem in this thread is a Windows only issue.
• We have not tested (or even seen) a Huion H610PRO v2 Pen Tablet. It is not supported at this time.

My ask to @bagadefente is to remove the tablet from the mix. Disconnect the tablet and remove all installed software (including plugins) associated with the tablet. Then see if you can reproduce.

Nine months later and still no fix...

I recentely change to a new MacBook and today, after a few days using Photoshop 25.2.0, got stuck on hand tool but, different from the last months (using Photoshop 2022 and 2023), workarounds like reset tool, shift+spacebar or reset preferences on startup dind't solve this — yeah, instead of getting solved, it seems to be getting worst!

And a simple googling show tha are MANY people with this problem for months, so it's a shame that a big company like Adobe, with all that incredible and fancy AI tools can handle a bug that makes a software unusable.

I don't have technical skills to contribute with the troubleshooting, but if this helps, I'm on a M1Pro MacBook using macOS 14.2.1 and working with a Huion H610PRO v2 Pen Tablet. (And again, after upgrading for latest Photoshop, this seems to got worst).

Will now try to restart computer to see if this fix for now, or if the software became a digital useless brick.

В 2016 году в интернете появилась рекомендация поместить в папку настроек Windows текстовый файл PCUserConfig со следующим содержимым: # Use WinTab UseSystemStylus 0. Эта запись заставляла систему использовать WinTab и блокировала системный стилус. В результате исчезли полосы вокруг курсора и перестали отображаться названия клавиш-модификаторов. Это работало до тех пор, пока я использовал рукописный ввод windows.c, когда на моем планшете появились Windows ink wacom intuois pro s models pth 451 pth 460 начались описанные проблемы, также было невозможно сделать прямоугольное выделение в фотошопе, после окончания выделения его размер продолжал меняться в зависимости от движения курсора. Кисть сильно замедлилась и начала рисовать самостоятельно. Все это продолжалось несколько лет. После удаления этих записей (# Use WinTab UseSystemStylus 0) планшеты вернулись к нормальной работе. Настройки Photoshop находятся в папке app data-roaming-adobe photoshop-preferences. По-видимому, проблема заключается в конфликте между wintab и windows ink

I am still having this problem.  I am really stuck now too.  I can't really downgrade because generative AI is part of my workflow now as is the brush for it.  It is incredible for removing fly away hairs and stuff.  What I did notice is with the beta version this was not really a problem.  I milked the beta version until it turned off.  Now I am on the latest and greatest with this problem using a wacom.  When zoomed in about 50% of the time panning gets stuck.  I can move my pen half an inch off the tablet and it still drags around.  It makes me nuts that this is not resolved.  I am in Utah and could bring my computer to adobe to show them if we could get this resolved.  This has been over a year now.  It makes retouching really hard and frustrating.  Wacom has no idea what is going on.  I have been on chat and sent vidoes in.  I think that this is adobe

That's not great news. Maybe just take a look at some of the code of CC2022, which works perfectly fine.

@Andreas Resch The status has not changed. We still don't have an understanding of the root cause. We have one person (Daniel) who can reproduce with a pen and he is working with instrumented builds so that we can try to understand more. So far, he has not been able to reproduce reliably using just a mouse. No one else can reproduce whatever is special about his environment.

Since we don't have an understanding of the root cause, we have no ETA for a fix.

Are there any news on the issue? It's been a really long time by now and you should not forget that this issue impacts our work EVERY SINGLE DAY. And that hundreds of times on a full work day. Please share some updates on the issue and when we can expect a fix.