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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

CJButler
Community Manager
Community Manager
January 9, 2024

@alanp6536080 

 

>> Log below for you. Is this a convenient way to submit one, or would you prefer me to do something else?

 

Unfortunately, that log is capturing a set of information that we do not believe applies to the lost mouse-up. It looks like high-level communications events with plugins.

 

The logs we are interested in are from the Event Logger, which must be enabled using configuration files setting and activation using an enabled menu command, as documented earlier in this thread, and here: https://helpx.adobe.com/photoshop/kb/photoshop-event-logger.html

Because the Event Logs logs are so verbose, when the stuck mouise-up happens, you should pause for about 5 seconds so that the time stamps in the log file show exactly where the issue happened, and then stop the logger.

 

Be advised that we are working internally on an updated Event Logger which has a lot more information which may be helpful to us. I'll let folks know when it is enabled in a beta or general release.

alanp6536080
Known Participant
January 9, 2024

@DanielAllen  @CJButler 

Here's a little bit of evidence for you.

 

I was using PS 25.3.1 on my laptop system where I could just occasionally get the sticky hand using a mouse. I was wondering if changing timings might affect things, so for this session I made an RDP connection to the laptop (on a gigabit wired network) to see what happens.

 

It seems a bit easier to reproduce the issue in this mode. The log I caught should show me opening a JPG file, then two click and drag with a mouse, holding still while I release the button. All works fine here.

 

Onj the third click and drag I kept the mouse moving as I lifted the button, and bingo, a sticky hand tool. I end the dragging with the ESC key.

 

Log below for you. Is this a convenient way to submit one, or would you prefer me to do something else?

 

Alan

 

--

 

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[2024-01-09_18-04-01][1536][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
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[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1102 PERF - Reading C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2024-01-09_18-04-02][1536][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
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[2024-01-09_18-04-02][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":65862,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/componentWhatsNewToastal/Ps-Desktop-App-WN-Sep-MAX23.cfm.gql.ccp.json"}
[2024-01-09_18-04-02][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":44935,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/experienceHomeMx19/Ps-Home-Max-2020-Photo-editing-HSR.cfm.gql.json"}
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 1104 message: Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 4 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1104 PERF - Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 4 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 1105 message: Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 2 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1105 PERF - Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 2 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-49960f43-0b6f-4e84-ad74-8ba7e8ac9c7c.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PHXS-25-3-1-en_GB-F7FCB6BEFD9F4BE680E01CAFD74A6CD1.json
[2024-01-09_18-04-02][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\PHXS-25-3-1-en_GB-395A7445DC0049C9B040D570CFB49FEA.json
[2024-01-09_18-04-02][1536][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 319 message: Sophia Init
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1127 PERF - Sophia Init done: 319
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 1210 message: Updated access token
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1210 PERF - Updated access token
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 375 message: IMS.updateAccessToken
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1211 PERF - IMS.updateAccessToken done: 375
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 400 message: IMS Init
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1211 PERF - IMS Init done: 400
[2024-01-09_18-04-03][1536][Default] [console] [HS][Performance] log perf event: time: 2720 message: UI Ready
[2024-01-09_18-04-03][1536][Default] [console] [HS][Performance] 2720 PERF - UI Ready
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][10880][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3124 message: MainStore Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3941 PERF - MainStore Init done: 3124
[2024-01-09_18-04-04][1536][Default] [console] [HS][Photoshop] Analytics enabled state changed to false
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3150 message: Platform init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3973 PERF - Platform init done: 3150
[2024-01-09_18-04-04][15120][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Photoshop] PS: Recent files provided. No. of items = 1
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3172 message: Photoshop Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3996 PERF - Photoshop Init done: 3172
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3997 PERF - Shared Settings Init start
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Shared Settings Handler initialized
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Migrator] Migration of shared settings not needed
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Loading User SharedSettings
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 4 message: Shared Settings Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 4001 PERF - Shared Settings Init done: 4
[2024-01-09_18-04-04][1536][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 4001 message: Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 4001 PERF - Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-01-09_18-04-04][14612][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] log perf event: time: 4111 message: Interactive Ready
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4111 PERF - Interactive Ready
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] log perf event: time: 3305 message: Start Screen Init
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4112 PERF - Start Screen Init done: 3305
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4281 PERF - Late Loads start
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][10880][Info] [console] TOKEN: Initial fetch fired
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Default] [console] Loading language code - en
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-06][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-06][1536][Default] [console] [DP] Templates are not initialized yet!
[2024-01-09_18-04-06][1536][Warn] [console] The provided component class (Tf)
has already been declared as an observer component.
[2024-01-09_18-04-06][20452][Info] [general] WebView2BrowserVersion: 120.0.2210.121
[2024-01-09_18-04-07][1536][Default] [console] [lc-1] quota available
[2024-01-09_18-04-07][1536][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] loading "en_GB" at "./nls/en-GB/strings.json" failed, try "en" at "./nls/en/strings.json"
[2024-01-09_18-04-07][1536][Default] [console] [HS][Analytics] analytics.ingest changed: (prod) disabled
[2024-01-09_18-04-07][1536][Default] [console] [HS][Analytics] analytics.ingest querying phase 1 timer started
[2024-01-09_18-04-07][1536][Default] [console] [HS][Photoshop] PS: Home screen visibility set to invisible without back button.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] locale.strings "en_GB" from ./nls/en/strings.json
[2024-01-09_18-04-07][1536][Default] [console] [HS][AvatarDataLoader] clearInterval for avatarFetchInterval
[2024-01-09_18-04-07][1536][Default] [console] [HS][Performance] log perf event: time: 6950 message: Avatar Loader: Read data using File Accessor.
[2024-01-09_18-04-07][1536][Default] [console] [HS][Performance] 6950 PERF - Avatar Loader: Read data using File Accessor.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] ps-presets [object Object]
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8430 message: Avatar Loader: Avatar file found and set using File Accessor
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8430 PERF - Avatar Loader: Avatar file found and set using File Accessor
[2024-01-09_18-04-09][1536][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/Alan/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/236a4017-5fb0-4812-aed7-73e2d81e6e8f.png
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8431 message: Reading C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8431 PERF - Reading C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8432 message: Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 2 files.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8432 PERF - Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 2 files.
[2024-01-09_18-04-09][1536][Default] [console] [HS][AvatarDataLoader] Successfully read data from file 796369f6-fbef-47c7-bfa6-735cc9f1467f.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\PHXS-25-3-1-en_GB-53BEFC0021EA474EBC0646D018EF93D3.json
[2024-01-09_18-04-14][10880][Info] [console] Zip not found at D:\Users\Alan\Documents\LPS Entries\2023-2024\Competition 2\5D3_0421_jpg.c2paws
[2024-01-09_18-04-14][1536][Default] [console] [Vulcan] Dispatching message for LIBS
[2024-01-09_18-04-15][1536][Warn] [console] [DP] PSRecommendationEngine: ERROR recommendation engine run with experience state - initial or unknown -> no recommendation
[2024-01-09_18-04-15][1536][Default] [console] [HS][Photoshop] PS: Recent list changed. No of items = 1
[2024-01-09_18-04-16][1536][Warn] [console] [DP] PSRecommendationEngine: ERROR recommendation engine run with experience state - initial or unknown -> no recommendation
[2024-01-09_18-04-16][1536][Error] [console] [DP] Invalid locale meta information for CuratedContent
[2024-01-09_18-04-16][1536][Error] [console] [DP] Error: in_app_contextual_notifications surface -> container 1 is not found!!
[2024-01-09_18-04-16][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-16][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-16][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-16][18712][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-16][18712][Default] [console] (0) ccxp manifest update started ...
[2024-01-09_18-04-16][18712][Error] [console] Headless mode has no photoshopAction. So should not reach here in headless mode.
[2024-01-09_18-04-16][18712][Info] [console] Including internal filters... (12)
[2024-01-09_18-04-16][18712][Default] [console] (1) getWorkingManifest:: setting to pluginManifest 47.001
[2024-01-09_18-04-17][18712][Default] [console] Download store initialized!
[2024-01-09_18-04-17][18712][Default] [console] active filters set
[2024-01-09_18-04-40][1536][Default] [console] [HS][Analytics] analytics.ingest next query timer expired, checking if analytics state changed
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] Ps: VMStatusResolved. VmStatus is available and changed to 21969764352
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] Clearing _getVmStatusTimeout
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39533 message: Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39533 PERF - Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] getVmStatus resolved after retry=48 and timeout=400
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] VM is available: 21969764352
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39535 message: Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39535 PERF - Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39537 message: Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39537 PERF - Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39538 message: Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39538 PERF - Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39540 message: Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39540 PERF - Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39540 message: Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39540 PERF - Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39541 message: Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39541 PERF - Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39542 message: Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39542 PERF - Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39544 message: Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39544 PERF - Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":65862,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/componentWhatsNewToastal/Ps-Desktop-App-WN-Sep-MAX23.cfm.gql.ccp.json"}
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":44935,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/experienceHomeMx19/Ps-Home-Max-2020-Photo-editing-HSR.cfm.gql.json"}
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39546 message: Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39546 PERF - Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":65862,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/componentWhatsNewToastal/Ps-Desktop-App-WN-Sep-MAX23.cfm.gql.ccp.json"}
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":44935,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/experienceHomeMx19/Ps-Home-Max-2020-Photo-editing-HSR.cfm.gql.json"}
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 35268 message: Late Loads
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39549 PERF - Late Loads done: 35268
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39549 message: All done
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39549 PERF - All done
[2024-01-09_18-04-56][1536][Error] [console] Error: Uncaught exception discarded; Cannot destructure property 'activeDocument' of 'photoshop.app' as it is undefined. function () { [native code] } [object Object]
[2024-01-09_18-04-56][1536][Debug] [general]
return photoshop.app.activeDocument;
^

[2024-01-09_18-04-56][1536][Error] [general] Uncaught JS Exception:
C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:29
TypeError: Cannot read properties of undefined (reading 'activeDocument')
at Object.get $ [as $] (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:30)
at Object.layerSelection (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:362:16)
at C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps-presets.js:411:16
at uxp://uxp-internal/domjs_scripts.js:2:138238
at Object._flushPendingAnimationFrameCallbacks (uxp://uxp-internal/domjs_scripts.js:2:138059)
at uxp://uxp-internal/runtime_scripts_loader.js:2:28823


[2024-01-09_18-04-56][1536][Debug] [general]
return photoshop.app.activeDocument;
^

[2024-01-09_18-04-56][1536][Error] [general] Uncaught JS Exception:
C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:29
TypeError: Cannot read properties of undefined (reading 'activeDocument')
at Object.get $ [as $] (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:30)
at Object.layerSelection (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:362:16)
at C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps-presets.js:411:16
at uxp://uxp-internal/domjs_scripts.js:2:138238
at Object._flushPendingAnimationFrameCallbacks (uxp://uxp-internal/domjs_scripts.js:2:138059)
at uxp://uxp-internal/runtime_scripts_loader.js:2:28823


[2024-01-09_18-04-56][1536][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-56][20452][Debug] upic::PluginSourceManager Termination started

alanp6536080
Known Participant
January 9, 2024

@DanielAllen 

On resolution: my desktop system is 2560x1440 main 28 inch and 1920x1080 secondary. Laptop is 1920x1080 17 inch

Known Participant
January 8, 2024

I'm still running into issues with Space bar+LMB (panning), as well as CTRL+ Space bar+LMB (scrubby zoom) getting stuck and not releasing on Windows 10 and PS 25.3.1. I can't believe this has been going on for this long. 

 

The problem started in 24.2 for me personally. I've been stuck on version 24.1.1 because this is a workflow killer for me.

 

So that's 13 updates and not resolved. There's something not quite right about paying for a subscription for a 7+ months  and not being able to use any of the versions during that time. .

 

Over the past few years, updating Photoshop has become a source of anxiety for me because I've gotten to the point of assuming everytime I update there is going to be some new workflow killing bug introduced.

 

I get it, when new features are introduced there are bound to be some hiccups. What I don't get is how we can go through 13 updates and still have the same problems.

 

Adobe rationalized switching to a subscription service around the idea that we'll get more frequent updates to the latest features on a regular basis. What good is that pitch if your users can't update because there are consistent workflow crippling bugs being introduced at every turn.

 

I also get that bug fixing isn't sexy and won't garner more subscriptions, we all must have the shiny new features. But at what cost. I've completely lost faith in Adobe during these Creative Cloud years which is a real bummer. I miss CS days.

 

Windows 10

Ryzen 9 7950X

Asus RTX 3090

 

DanielAllen
Inspiring
January 8, 2024

Well, shoot.   I was hoping that might help narrow things down.  Thank you for checking!

Spcgoat
Participating Frequently
January 8, 2024

I just tried all resolutions from 800x600 up to 2560x1440 on my PC and there was absolutely no difference between any resolutions. Also image size and bit depth don't matter, tested those as well.

DanielAllen
Inspiring
January 8, 2024

Okay, with @alanp6536080's post just now mentioning that the laptop doesn't seem to do it very often at all, I'm starting to wonder if screen resolution plays a factor?  Most of us (I'm assuming) work off of these giant monitors with precise calibration, etc...but his laptop is going to be a much smaller screen with FAR less resolution.  So the number of pixels he's moving to go from one part of the canvas to another (resolution pixels, not canvas pixels) is far less than he would on a really large display.  Which I would assume means that he can have more accurate and responsive mouse movements.  I'd be curious to hear what your screen resolution is Alan and if anyone else sees a significant improvement in the bug if they go down to that resolution as well.

alanp6536080
Known Participant
January 8, 2024

@CJButler 

Another small data point for you. I've just been using a different system to my main one - this a Windows 10 laptop, nVidia graphics, PS 25.3.1

 

I was just idly trying to provoke the sticky hand issue using a wireless mouse. And I found that very rarely I could, but only if I was moving the mouse while I lifted the button. With the mouse not moving, never.

 

It was very hard to provoke, though - maybe depends on the speed of the movement, and there was a hint that the speed needed to be high, but not high enough to enter flick panning mode. I also found it's very hard to be positive that I don't momentarily hold the mouse still as my finger moves, which maybe accounts for at least some of the fail-to-provoke cases. (might need a two-handed action for this)

 

But at least there seems from here to be the beginninng of a finger pointing at button-up-while-moving being involved.

 

This is the first time I've seen the misbehaviour with a mouse rather than a tablet. I can't pursue this at the moment, but assuming you still would want logging data I will work this system a but more tomorrow.

alanp6536080
Known Participant
January 7, 2024

@CJButler A bit of success here....

 

Just for a moment my system started misbehaving, so I tried out the "lift pen while moving" theory. 

 

There does seem to be something in it. It's very difficult to do, but if I held the pen absolutely still with one hand wihile lifting with the other, it didn't stick, ever. If I just lifted normally a bit of jitter is unavoidable, and I has the sticky behaviour every time.

 

Of course, the system has now gone back to working perfectly again. Sigh.

CJButler
Community Manager
Community Manager
January 7, 2024

>>>  maybe it would be a good idea to try to officially rope in one or more of the folks from this thread to do BETA tests on future releases--just in case there's some kind of hole in the hardware/platform specs for the test devices being used in internal testing?

 

We have done that; but not everyone has the time and energy to download and try builds that pop out every two weeks.

 

I believe anyone is welcome to apply for the Beta Program. It's fairly wide open and it should be available in the Creative Cloud Application. I don't recomment Beta products for production work, though.