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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Jqqerry
JqqerryAuthor
Inspiring
January 7, 2024

Everyone Happy new year.
I wish everyone a happy 2024.

 

https://youtu.be/Cle6dEgP5_Y

 

I've already reported a few months ago that this is easily reproduced even if I try to be honest like Newbie, who is just running Photoshop for the first time, using a mouse, very calmly and slowly, as I've reproduced on YouTube in the body thread.

It has nothing to do with speed.

DanielAllen
Inspiring
January 6, 2024

@AlanGilbertson I have to disagree.  I've tried slowing down my mouse movements when I'm panning (with both the mouse and the tablet stylus) and I still see this issue pop up with roughly the same degree of frequency.  Don't get me wrong, I prefer to work at a much faster pace, but I've tried slowing down several times to see if I can get it to behave better and it didn't seem to help at all (for me, at least!)

 

Plus, I'm sure Adobe's testing team is actively trying to break each build by doing WAY crazier stuff than we can even dream of (professional QA testers excel at doing that!)  I've seen QA testers do the stranges things to try to break a build: hammer on buttons multiple time, wild clicks and movements of the mouse, attempt to load files that aren't supported...you name it!  Not to mention any BETA testers they have who are probably using the app the same way the majority of the rest of us do! 

 

I'd venture to say that it's probably far more likely that there's a hole in the platform/hardware specs for the folks testing the app.  Maybe way too many Apple users or Windows PCs that are all configured the same way?  It's actually super common for the IT departments in corporations to clone all PCs to have the same mirror image as each other to make managing the worksations easier, so I could easily see this being a problem for them.

 

I've noticed that if I turn on the panning "flick" option thing (that will keep the canvas moving after I let up) I can at least get an immediate sense if I have to struggle to get it to let go of the canvas (if it's stuck, it won't "float" to a stop), which helps to take the guesswork out of whether or not it's stuck.  It's a small help, but it's something!

 

@CJButler if I can make a suggestion: maybe it would be a good idea to try to officially rope in one or more of the folks from this thread to do BETA tests on future releases--just in case there's some kind of hole in the hardware/platform specs for the test devices being used in internal testing?  At least until you figure out what that discrepancy is?  Just an idea...

jane-e
Community Expert
Community Expert
January 6, 2024

@AlanGilbertson 

 

Good sleuthing! Tagging @CJButler and @Dramenon with the hopes that this will help them to recreate it and (possibly) come up with a fix.

 

Jane

Participating Frequently
January 6, 2024

@AlanGilbertson  I understand your point sir but take offense to the inference that we are experiencing this bug solely because we are imprecise slobs. Your comment "..that people working quickly (and being a little sloppy with it, apparently) run into it most often." is nakedly backhanded and not at all constructive. Another comment that "Anyone working precisely would likely not see it" is conjecture on your part as the exact cause for the bug is as of yet undetermined. So, please try to be more constructive and kinder with your choice of words especially for us lowly humans clearly, not as great as yourself. 

alanp6536080
Known Participant
January 6, 2024

I find that with my Intuos tablet it's very very hard to lift the pen with absolutely no movement, so this would seem to fit with what I have seen. With a mouse I can lift with no movement, but my system has never misbehaved other than with a tablet.

 

And does/can a tablet guarantee the ordering of the final move event and the pen-lift event? 

 

But I just can't provoke 25.3.1 into misbehaving now so I can't contribute, alas.

AlanGilbertson
Community Expert
Community Expert
January 6, 2024

@CJButler  I normally do not see this issue, but I can reproduce it reliably exactly as @chrisell99 describes. Release any spring-loaded tool while it is in motion and (it seems) Photoshop doesn't get the key-up or mouse-up event and the tool remains sticky. That lends credence to @ericman2323's conjecture that  people working quickly (and being a little sloppy with it, apparently) run into it most often. Anyone working precisely would likely not see it, regardless of speed, and no engineer (precise to the core!) working carefully would ever be able to reproduce it.

 

I'm normally work quickly but I tried Tesla-style "ludicrous mode." Even so, it was only when I was deliberately sloppy with mouse or pen (release mouse button or keypress while the tool is in motion) that I was able to trigger the bug, and in those cases I could always reproduce it.

Participating Frequently
January 5, 2024

I'd wager that speed and fluidity while using tools play a large factor in being able to more reliably reproduce the bug.
I don't think it's an exaggeration to say that most who are in this forum and experiencing the bug are working at a very fast pace while swapping between pan, zoom, hand tool, eye dropper, lasso, or marquee selection before backfilling or some such thing. Perhaps it is this rapid succession with mouse or pen drags and simultaneous use of hotkeys that makes the bug easily repeatable for many of us while working on a project. While a more deliberate or mechanical use of the tools makes it less likely to reproduce.
 Please don't misunderstand, I'm not trying to infer that people who work at Adobe are not adept at using the program. I just think that perhaps while testing, the speed intensity, and flow are different than while actively working on a full project. Perhaps a key factor in finding a solution is the speed, intensity, or perhaps even the amount of time that most are working on projects.

CJButler
Community Manager
Community Manager
January 5, 2024

>>  ... "I am actively pursuing the issue with engineering."

>> Can you pin your post?

 

I'm the engineering guy with whom Daniel is actively pursuing the issue. We have another engineer who is trying to replicate Daniel's fail conditions, and so far is not able to. I'm working on an instrumented build for Daniel to try so that we can gather more data from his environment and steps-to-reproduce (STR).

 

At this moment, my last pinned post is still the latest status. But we are working the issue.

Known Participant
January 5, 2024

Bless ❤️ @Dramenon 

GrafiskWingman
Known Participant
January 5, 2024

@chrisell99exactly the same for me. 
Edit: in fact... same can be applied to the color picker/pipette tool, the shape tool, magnifying glass, crop tool - probably more.