P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

So you're saying you/other employees have brought affected Photoshop subscribers in, so you can witness and study the bug being reproduced personally? I have mentioned that before and my comment was ignored as far as I know, but I'd love to be corrected 

> Those of us who've made suggestions for ways on how they can reproduce the bug i.e connect with someone/multiple someone's (in person) who can demonstrate/reproduce the bug, have been ignored. 

Sorry, but that very simply is not true.

We shouldn't have to switch to Affinity Photo when we've spent years learning Photoshop and years paying for it 

3 months? This issue has been going on since March or so. Considering how many people, students, businesses etc. this has affected, 3 months free is not nearly close to enough compensation. Those of us who've made suggestions for ways on how they can reproduce the bug i.e connect with someone/multiple someone's (in person) who can demonstrate/reproduce the bug, have been ignored. 

@Goyko for something like that to even be considered, they'd have to be able to locate the bug to be able to tell us that if this and that is in your system thus meaning you are experincing it, you are eligble for 3 months of free subscription. And then we'd have to produce the evidence of having said bug. 🙂 it's a nice idea, but I wouldn't hold my breath. 

Hey Adobe,

wouldn't it be nice, to give away 3 months of free subscription for all those here who suffer from this bug?

Just thinking.

Sounds fair?

@madhoek said " I will probably just quit Adobe and switch to Affinity Photo."

That's a good idea, thanks! Due to the hand tool bug it takes me about five times longer to edit an image in Photoshop than normal. I can't meet my deadline for my clients at the moment. Hundreds of fashion photos have to be ready for printing at the beginning of January.

Hi there!

The bug still persists in 25.3.1 and occurs instantly on my system.

Last week I tried to use Photoshop on my girlfriend's system. (Latest version, Windows 10, Wacom Tablet)
Unfortunately it was also bugged. Just navigating around the image with space bar and mouse got instantly stuck.
When I asked her about it, she said that she got used to it and just works with it anyway.
I wish I could ignore it like that, but I can't. It drives me crazy when this occurs and it's killing my flow completely.

There are probably way more people affected, but I can picture only 1% of us actually sign up to the forums and complain about it.
As CJButler already mentioned, most folks just click again and by that accept the software not working correctly.

Judging by numbers this is now in the top 5 highest upvoted bug reports of all time here.
It's massive! Since 3 of them are marked as fixed, this could break all the records.

It's good to know that at least someone at Adobe is still trying to figure this out. Thank you for keeping it up!
And it's also kind of sad, looking at the profits they make a year (billions), they could do more in this case.

At some point the older versions will no longer be available and won't be supported anymore.
It will be a sad day, but before being forced to accept this bug and work with it, I will probably just quit Adobe and switch to Affinity Photo.

CJButler I hope Adobe will support your efforts and have more technical staff investigate this error.
Happy holidays to all of you!

We really don't have an idea of how many people are affected, but it's probably < 1%. Unfortunately, if you are in that category, that is an extremely unhelpful bit of data.

In my private build, I've added some internal code that simulates the lost mouse-up messages (WM_LBUTTONUP). This allows me to exercise some "backup" code that might help things recover, but it will take a while to get this new code tested and out to you. One difficult area is the Polygonal Lasso Tool which has been reported to fail. It's what we call an "up-tracker" and it's a somewhat convoluted bit of code. The dropped mouse-up event makes it behave in a very annoying fashion. I'm working through how to make up-trackers behave reasonably well in the event of the lost mouse-up.

One thing I don't know is whether we are also losing WM_LBUTTONDOWN messages, i.e. mouse-down. It seems possible if we are losing one, we may be also losing the other, but the feedback may be less severe, and most folks just click again. This would affect the Polygonal Lasso Tool in particular.

Just FYI, Most of Adobe is now on Winter Break until January, and I expect we will have new forum moderators sometime after that. But I'm still watching this thread.

@A.L.5E2E Maybe I can rule out the Logitech Options and Bluetooth suspects. My XPS 17 and XPS 8950 aren't seeing the problem and never have. I've been a Logitech mouser since the early Stone Age, currently in MX-land with the Master 2S mouse and MX Keys. I tested using the dongle and Bluetooth and neither reproduces the error. I do recall (vaguely) a transient problem like this a couple of years ago, but that was on a different machine: same mouse, Wacom Intuos 3. I've since replaced the Wacom with a Xencelabs tablet, but it doesn't seem like that could be related.

At yesterday's LA InDesign UG meeting (everyone uses Photoshop, of course) I asked the 40 or so designers present if anyone had seen this problem. Nobody had heard of it, far less seen it, so I got a screenful of puzzled looks.