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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    A
    A.L.5E2E
    Known Participant
    December 22, 2023

    Still having the same issue. Note that this has been happening since 2019, this is not a new problem, reported fixed many times and still nto fixed. I understand Adobe is having issues reproducing it. I think if 3 years is not enough time to figure out, then not enough effort has gone into testing potential causes. I see some speculations here about hardware.

    FYI I am using MSI GP68 HX. However this issue happens on all of my devices (Dell G7, Dell desktops, HP Spectre laptop). One common thread is that I use a Logitech MX Anywhere Bluetooth Mouse with all of them, so you might try there. However there are very few hardware commonalities that seem to lead to this issue. In any case, I use a lot of different software all on the same hardware and PS is the only program that gives this type of issue.

      Jqqerry
      JqqerryAuthor
      Inspiring
      December 21, 2023

      @uwe johannsen Are you sure you don't mind using the previous version?
      If so, try the 24.0.1 version.
      I have all the Photoshop installed for each year, and I only keep the most stable version of the releases that come out each year. Not to mention taking the time to test new releases from time to time.
      Photoshop 2024 version has all the bugs you're experiencing.
      Photoshop 2023 version also has bugs in releases later than 24.5.
      In my experience, apart from this bug, the stable 2023 Photoshop was 24.0.1.

        uwe johannsen
        uwe johannsen
        Participating Frequently
        December 20, 2023

        regarding my previous posting:
        After two hours of continuous work in Photoshop, the bug appears again. I am frustrated.

        -------I don't speak English well and use Google Translate.
          uwe johannsen
          uwe johannsen
          Participating Frequently
          December 20, 2023

          I bought a brand new PC and installed the latest version of Photoshop. Now I also have the problem with the hand tool. It's no longer possible to work quickly and effectively...and i currently have thousands of images to edit. that's not funny.
          Adobe support advised me today to use an earlier version. now i just rolled back to 25.2.0 and it seems to be working for now. that is very strange.

          Windows 10 Pro 22H2 (latest Version/Update)
          AMD Ryzen 7 7800X3D
          64 GB RAM
          Nvidia RTX 4090 (latest Driver)

          -------I don't speak English well and use Google Translate.
            Andreas Resch
            Andreas Resch
            Inspiring
            December 19, 2023

            No changes at all. Still completely unusable. I'm back to Photoshop 2021 for the unforseeable future.

              R
              RobinJean
              Participating Frequently
              December 17, 2023

              Not less frequently for me.  I did some path blur after this update.  Good grief!!!  
              Trouble for me is I tend to forget it's there and I'll be going fast in some editing and sudenly everything is just goofey.  Ctl-Z Ctl-Z...

              P
              Paul22925304csps
              Participant
              December 16, 2023

              Version: 25.3.1

               

              Still happening but slightly less frequent.

                M
                MarinMarina
                Participating Frequently
                December 16, 2023

                Ver. 25.3.1

                 

                Still happening, not as awfully often as 25.1, but it persists.

                  P
                  Paul22925304csps
                  Participant
                  December 12, 2023

                  It seems to be a recurrent issue - one version will have the bug and then another won't. 

                  Jqqerry
                  JqqerryAuthor
                  Inspiring
                  December 11, 2023

                  @Paul22925304csps  Yes. I also installed 25.2, tested it, and immediately rolled back.
                  It lasts longer than I thought. I wrote this thread because I expected it to be fixed as a hotfix in a month or two. But It's 2024 in a few weeks.............. =(

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