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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Participant
December 11, 2023

Hi. I'm also getting this problem: Version 25.2.0

Jqqerry
JqqerryAuthor
Inspiring
December 7, 2023

@RobinJean To be exact, it's after version 24.5. To avoid this bug, use an older version. No problem with version 24.0.1....

Participating Frequently
December 6, 2023

This only started for me with about 25.0.  I've sure been hoping it would go away soon.

CJButler
Community Manager
Community Manager
December 6, 2023

I'd recommend reaching out directly to Adobe's support team or posting on their official forums

 

We're paying close attention to this thread and the data that is being provided by Users who can reproduce reliably. The current status is unchanged and is up-to-date with my last Pinned Reply.

Participant
December 2, 2023

Same issue here. Shouldn't you be fixing it or something. It's completely unproductive. Transform tool, hand tool and zoom are sooo unconfortable to use any more, and unfortunately I use them all the time. 

alanp6536080
Known Participant
December 2, 2023

And my theory that an instance of PS never flips between bad and good just died. I was working fine (25.2), applied a Nik Effects filter to an image, and bang, image dragging.

So I exited to get a clean environment for some debug logging, and of course now everything works perfectly again. Of course it does.

alanp6536080
Known Participant
December 2, 2023

@CJButler Well, I upgraded to 25.2, which I expected would provoke the issue to return on my system, and of course it didn't. I will leave the logging flags set and if the problem does recur I will try to contribute ....

Participant
December 2, 2023

Just upgraded to 25.2.. still occuring. This is driving me INSANE!! PLEASE FIX ADOBE

Participant
December 1, 2023

To me it happens with both my mouse (old Logitech) and with the Wacom Tablet. I also reverted to old Wacom drivers - that didn't help.

Furthermore I use many 3D apps (incl. Substance Painter and Blender - and there I'm drawing with GreasePencil) and other painting apps (Krita, OurPaint, Rebelle 5). None have this problem at all. So altogether it seems very unlikely to be drivers or general Windows problems.


In my impression PS switches sometimes from working fine for hours to having the bug. It never switches back. I'll keep an eye on it.

Denyerpro
Known Participant
November 30, 2023

Just to add I was getting the error with my Wacom, but I *do* have Logitech mouse installed on the system. It was also present for me in v22/23 but resetting preferences several times finally put it to bed.
Very odd.

 


[personal information removed]

 

 

 

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