Inspiring

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

Forum|Forum|2 years ago
May 31, 2023
538 replies
76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

Window10 (Tested a total of 14 PCs)
Use WacomTablet
Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
I've tried all the known Photoshop troubleshooting methods and no improvement.
Even reinstalling Windows does the same thing
Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

Mac OS not tested
I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

2023-06-20_11-02-30.zip

Windows

Show previous replies

S

stevej24077661

Participating Frequently

I'm curious about the testing platforms. Seems like the only constant seems to be it affects Windows 10 systems but not 11. I can see Adobe using VM's for testing so they can quickly spin up many different hardware configs and operating systems. If that's the case could be something that isn't affected by Win10 running as a VM but does crop up when running locally.

SteveEE

Known Participant

I've never had a tablet and it happens on my work PC and my home Mac.

Richard Rosenman

Inspiring

This is a good hunch. I too am using a Wacom Intuos tablet and it looks like a lot of the posts here are from people with similar tablets.

My Photoshop 2020 did not have this issue so something got changed after that, which caused it.

Winston Caulfield

Participating Frequently

Is there a sense that the problem is in any way related to the presence of
a pen tablet like Wacom? Either one is being used, or it's installed, or it
was installed at some point in the PC's life?

Or, are people who have never had a tablet also seeing the problem?

I have a Wacom Inuous Pro, though I see the problem even when not using the
tablet to interact with PS.

John

chrisell99

Known Participant

@CJButler I think what's grinding people's gears is that we can all reproduce this easily, every time, in every version since 24.5, on just about every platform. In fact I'd say most of use can't NOT reproduce it. It's difficult to understand why it's so evasive on your end when it's so pervasive on our end. A multitude of different machine specs, with different hardware, in different countries with different users and it's easy to reproduce. Space bar, drag, let go of mouse, let go of space and now you're stuck. For the marquee tool, marquee, click-and-drag, release the mouse, and it's stuck. For the text tool literally left-click and hold, drag the text later, let go of the left mouse and you're stuck. It affects SO many tools. There must have been a checkin between 24.4 and 24.5 that did this. Your subversion or Git checkin notices ought to have something in that timeframe that gives a clue, surely.

SteveEE

Known Participant

Similar to the other person regarding the hand tool, but also with selection tools when drawing a crop box, zoom box, selection box, Type highlight of a string of words to select and replace, etc... When I click and drag and release - it doesn't. It seems like doing it faster makes it more likely to happen.

Ex-photo printer

Inspiring

I suggested this once before. But why can't you go visit a couple of people
that are having this problem, so you can see it first hand, in a real world
setting? Surely Adobe can afford some travel expenses. I'm also quite sure
that there are a lot of people that would be glad to have you come and run
whatever tests you wanted on their machine.

Now, here is what happens on my Cyberpowerpc computer, running windows 10.
I open an image in PS. It doesn't matter what kind of image, or it's file
size. Change to full screen, of leave it in a window. Doesn't matter. Zoom
in, so image is much bigger than screen. Press and hold space bar, left
click and move image. Before, I could release mouse button while continuing
to hold space bar, move curser, left click again, and repeat as needed to
move anywhere on the image. But now, sometimes right away, sometimes after
a couple of clicks, the hand tool will not release when I let go of the
mouse. I must hit the left click 2 or 3 times to release it. Or recently I
have noticed it will usually release it if I hit the space bar a couple of
times.

If I am very careful to release the space bar first, then release the left
click, it will always release the hand tool.

Now with my Wacom tablet, used to be I could hold space bar, raise pen
slightly, move to another spot, place pen on tablet, drag image. Repeat as
needed. Now I have to be very careful to release space bar every time .

CJButler

Community Manager

No additional news from my last post.

As I indicated previously, we have seen the bug happen. Briefly. Rarely. And then it goes away. For us. We have and continue to have an extraordinarly difficult time reproducing this bug (and other related lost-mouse-up) issues. Unil we can do that, any fixes I might think of would be purely speculative and unverifiable.

I fully appreciate that for some of you, this bug happens all the time.

Please continue to post information about environments, conditions, and gesture sequences where the bug is observed. Those are helpful, and we are reading those and incorporating that information into our testing efforts.

G

Goyko

Participating Frequently

so... ADOBE?

ANY news?

ANY reaction?

ANY efforts to fix that?

ANYthing???

Richard Rosenman

Inspiring

Just wanted to add myself to another one affected by this issue.

Was using Photoshop 2020 until now with no issues. Upgraded to Photoshop 25.0 and the pan tool sticks after letting go of the spacebar. It's alarming to see how far this bug goes, and how no fixes have been provided to date...

-Richard

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded