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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    Gabriel Carati
    Gabriel Carati
    Participating Frequently
    November 2, 2023

    Just subscribed for Adobe Photoshop again after a couple of years and found this error on the first day of work with the newest version to date (25.1). Coming here and seeing that it was reported months ago and until now it wasn't fixed is REALLY frustating...

      G
      Goyko
      Participating Frequently
      October 31, 2023

      And still no one bothers to react to the new posts here.

      Every other software I know and use, would get a hotfix within a few days.

      Especially the ones, which are paid once and don't follow a subscription model.

      But who cares at Adobe, what the users, who pay on a regular basis want and need?! 😞

       

      First reply to the reported bug at August,01,2023:

      "The team is looking into, thank you!"

      Thanks Adobe for looking into that for a full quarter of a year.

      Any success? Guess, not.

        Jqqerry
        JqqerryAuthor
        Inspiring
        October 31, 2023

        @Jeff33268462kctp you should try other version. (Such as 24.0.1)
        After 24.5 Photoshop all version is broken until 25.1..

          J
          Jeff33268462kctp
          Participant
          October 30, 2023

          @SteveEE - I can confirm it is NOT fixed in 25.1. Installed 25.1 today because I was unable to work in 24.6. Exact same issue. Grabber hand is the only cursor I get no matter which tool I select. Tried relaunching PS, tried rebooting. This is a bug that needs a code fix! Until then, PS is bricked for me.

           

          MacBook Pro

          M1 Pro

          macOS Ventura 13.5.2

           

           

            K
            Kuttyjoe
            Inspiring
            October 29, 2023

            I didn't say or suggest that it was a succes to disable features but I guess you are frustrated.  I'm just reporting my experience with hopes that it might be helpful to Adobe or someone else.  It's helpful to me because spring loaded tools has never worked well for me since it was first introduced into Photoshop.  Disabling it saved me the aggravation of dealing with always trying to use it and having it only work 40% of the time.  Other than that, I want 100% of the features to work properly.

              G
              Goyko
              Participating Frequently
              October 29, 2023

              But you don't really consider that a success, right?

              Switching off one of the best features navigating a photo and "only" have to restart Photoshop occasionally?!

              What is that sort of software, that requires to be reloaded every now and then?

              I am repeating myself over and over again, I know.

              BUT I want an recent version of Photoshop that's functioning.

              Spare those fancy new features and make the features, which we are used to, reliable!

              We pay valid money for that on a monthly/yearly basis. And we want the service/software, we pay for. PERIOD!

              Guys, I advise you to try to stop paying for only one month, and you are faster out of access to their software, than you can say "bug-bite".

              It's a shame 😞

                K
                Kuttyjoe
                Inspiring
                October 28, 2023

                I think this issue might be related to the spring loaded tool setting.  I've experimented with disabling it and restarting the program which makes the problem go away, at least temporarily.  So I've been using version 25 lately and only occasionally having to restart the program, but I have that setting permanently disabled.

                  TamarinFrog
                  TamarinFrog
                  Participant
                  October 28, 2023

                  Updated to the latest version, 25.1 and this bug still persists. Gotta keep using the older version till this get fixed. 

                    Jqqerry
                    JqqerryAuthor
                    Inspiring
                    October 27, 2023

                    @SteveEE I haven't tried the 25.1 version yet.
                    https://helpx.adobe.com/photoshop/kb/fixed-issues.html
                    But it wouldn't have been fixed because it wasn't included in "Fixed issue."
                    All versions after 24.5 were not included in the fixed issue, but I remember testing it just in case it was resolved.
                    This is a bug already recognized by the Adobe team, and if fixed it would be written in fixed issue. It's your freedom to test, but...

                    Now wait for 25.2.... 😃

                      SteveEE
                      SteveEE
                      Known Participant
                      October 26, 2023

                      Was this fixed with the 25.1 update?

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