Skip to main content
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

SteveEE
Known Participant
October 26, 2023

Has anyone confirmed whether or not this has been fixed with the 25.1 Update? I haven't had a chance to try and find out.

Participating Frequently
October 26, 2023

Which version of photoshop are you using?

What OS?

 

Known Participant
October 26, 2023

Seems to be fixed for me since yesterday ! Cool

Jqqerry
JqqerryAuthor
Inspiring
October 23, 2023

It's November soon. I'm surprised that this thread I reported is already 5 months old.
Some of the bugs I reported were fixed quickly or late.

object selection bug - about two months
https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-object-selection-very-slow-response-photoshop-23-5/idc-p/13167360/page/3

 

Subject crash bug with Nvdia Driver - from 23.4.1 to 24.0..... 😃

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-object-selection-or-select-subject-crashing/idi-p/13121012#comments

 

Yes, everyone. It will be fixed some day. Don't worry too much...

Participating Frequently
October 23, 2023

It's frustrating when this program costs alot of money and simple tasks are broken with every update.  CR in PS is messed up right now.

Participating Frequently
October 23, 2023

As I mentioned before:

Would prefer software functioning to the point instead of fancy new features, which partitely we have to pay credits for.

And like in Adobe Stock (29,99€/month for 10 pcs. of stock media OR 1 (!) HD video is simply an impudence!), they are quite limited. Thankfully there are alternatives, which are much cheaper, providing the same high qualtity media. What a mess 😞

Photoshop once was my absolut favourite software. Every day I was working like: "Great, and I get even paid for that!".

Nowadays it's more:"Oh no... the next bug! Now I have to downgrade again. Next time I will check the community forums, for reports of new or still not fixed bugs!"

If i wouldn't throw away over 2 decades of knowledge in this software, I would have already turned my back on this bag of bugs! But Adobe is totally aware about them being the market leaders.

Good for them, bad for us users 😞

Participant
October 21, 2023

What I prefer instead of functioning software is some new exploitative generative ai feature, thanks Adobe!

Known Participant
October 20, 2023

Taking our money and asking for simpathy for their buggy software and incopetent developers is really a new low level for Adobe.

mrBeep
Known Participant
October 19, 2023

Let me explain it. This quote is from AE forum section. I guess it fits here too:
"We are investigating the reports and discussing what fixes we can make. I wish it was as simple as tweak this one variable and boom, all will be fixed. But unfortunately AE is exceptionally complicated and every time we touch one thing, we have to check a thousand other things. I know you're paying for AE, I promise you I feel the weight of our customers every single day and night. I am sorry we can't move as fast as you need us too. "

In other words we don't know what is going on. Lets make some AI pictures instead 😉

Participant
October 19, 2023

The Bug still in Version 25. How hard can it be to fix this ?