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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76650 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

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    E
    eimaj26
    Participant
    September 20, 2023

    Ps v24.7.1

    Ps Beta v25.1

    Windows 10

     

    Dear Adobe,

     

    I've seen many posts about the HAND TOOL all with slightly different use cases, but now with the uptated versions the Sticky Hand Tool still persists. 

    Back in the day when paying for photoshop wasn't easy outside of US regions, such simple problems never existed. I understand this company has been losing millions for years, but it now feels like punishment, as now a paying customer to be going through these simplest of teething problems with regular tools which never existed.

    This Hand Tool Bug is literally game breaking. In the middle of you flow state the hand tool randomly sticks to the canvas, breaking concentration & now has me questioning why did I ever decide to pay subscription. 

     

    I get the feeling all the focus is geared towards AI, Generative AI & FILL & totally disreguarding the rest of the software literally breaking it providing the worst customer experience on a personal level & at the professional level with customers who have no concept of how much these simple bugs hamper workflow.

    The last update on this issue was early August in the forums, still no proper fix, all these updates have yet to fix the issue.

    Changing the "Timing Sensitivity"in Edit> Preferences> Tools> Timing Sensitivity={200-2000}=2000, does help a little bit, but as soon as you are focused again, the Tool Sticks to the canvas & it's a pain to get rid of sometimes especially when using a WACOM or any other PENTAB.

    Update All Apps is greyed out on my Creative Cloud Destop Launcher, and all Apps are shown as up to  date. I tried speaking to an agent today saying the latest version would be v25.0, but it does not show for my Apps.

     

    Adobe Please Fix

     

    Humble Paying Customer.

      Jqqerry
      JqqerryAuthor
      Inspiring
      September 20, 2023

      @D Fosse Not as simple as that. The preferences file is the entire application configuration - anything that isn't straight out of the box. The instant you start using the application, the preferences file is modified, whether you check any boxes or not. User preferences/checkboxes are just a subset of that. <<<

      I agree with you.
      However, since 24.5 and later, this bug seems to already have a problem with the installation file, so it is exhausting for you to reset it every time. I've seen this bug play right away even when I reinstall windows and install nothing and install Photoshop first and tested it... I thought that this is a bug that users can't do anything about.
      It's never a matter of personalization.

        F
        Fbc
        Known Participant
        September 20, 2023

        Really annoying... Hope it get fixed very soon!

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          September 20, 2023

          These things are integrated. You can't sort them into two buckets (app configuration <> user settings). Which is why all software works this way.

           

          Look, I hate this bug as much as anyone here, but let's be realistic.

          N
          N25371168jh91
          Participant
          September 20, 2023

          I don't think that's what Denyerpro was trying to suggest.  Yes there is a difference between binary files containing machine code and application generated files to store data (be that a database, a cache or user settings) but rather, what advantage would there be having application generated data being mixed with user generated settings in the same file.  It would make logical sense that one file contains user preferences (derived off sliders, tickboxes etc.) with other files being used for other purposes. 

            D Fosse
            Community Expert
            D FosseCommunity Expert
            Community Expert
            September 20, 2023

            This is how all software has worked since the beginning of time. It's how both Windows and MacOS work. It's split into two components:

            • program files, read-only and never modified
            • configuration, under your user account. On application startup, configuration is read and loaded.
              Denyerpro
              Denyerpro
              Known Participant
              September 20, 2023

              That's somewhat re-enforcing my point.
              If I don't select it, toggle it, slide it, input it or otherwise define it, it's not a user preference, it's Adobe's business, and shouldn't ideally be tangled up with the _user_ preferences. Extricating the two would be of great benefit to those of us stuck resetting preferences on the regular.

              --
              D Fosse
              Community Expert
              D FosseCommunity Expert
              Community Expert
              September 20, 2023

              Not as simple as that. The preferences file is the entire application configuration - anything that isn't straight out of the box. The instant you start using the application, the preferences file is modified, whether you check any boxes or not. User preferences/checkboxes are just a subset of that.

                F
                Fbc
                Known Participant
                September 20, 2023

                Since the last updates, moving inside a document by holding the space bar (hand) no longer reacts in the same way. Several clicks while holding the space bar to go to the bottom of a document for example, does not always react in the same way, with the document that "sticks" to the mouse sometimes, really annoying when you are used to this command...

                Are you also experiencing that ?

                Thank you

                  Denyerpro
                  Denyerpro
                  Known Participant
                  September 20, 2023

                  The thing that nags at me, is the preferences should be a collection of user designated tickboxes, integer values, and in some cases bitmaps (Patterns, shapes).

                  If some combination of settings produced an interaction of code that resulted in a buggy outcome, one would expect to see the bug every time the same options were selected. This however is not the case - you can have the bug, clear preferences, put everything exactly back as you had it previously and voila, no bug.


                  What this suggests to me is that Photoshop is storing something else in the preferences, cache data, network data, what-have-you that is NOT the result of a user making conscious selections, but in fact Adobe caching or creating something behind the scenes.  A bit like the Windows Registry ended up being used and abused beyond its intended purpose.

                   

                  In a roundabout way what I'm saying is that it'd be nice to have some transparency from Adobe on exactly what else is being stored/created in the "User" preferences that we do not as users control, and ideally if it could be done *somewhere else* with a "Clear Cache" like option made available, so that we are not trapped in a cycle of tediously re-setting-up our workflows each time we upgrade / update / get to work.

                  Updating Photoshop should be an exciting and productive experience, not one that fills every working professional with dread.

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