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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76650 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Jqqerry
JqqerryAuthor
Inspiring
September 29, 2023

I made an interesting discovery today. Last year I reported this bug for Photoshop 24.0.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/when-press-f-doesnt-change-screen-mode/m-p/13277784

This was taken off the bug tab by the arbitrator, and I used to restart Photoshop when that bug that sometimes happens appeared.

 

And I only found out today. That, too, has to do with sticky hand tools. The spacebar is equally fixed in a pressed state. So no matter how many times I pressed f, it didn't change (even if I tried to change it manually by clicking Shift + F or mouse), and it worked out by pressing the Space bar one more time.

 

It's not exactly the same as this bug thread that I've reported recently, but I hope this is another hint for the Adobe team.
It's related.

Participating Frequently
September 27, 2023

I have been working in version 25 now and the tools are so slow. Especially the pen and lasso tool. Is anyone else having that issue?

The tools vary rarely stall or stick now, it just that they are unbearably slow...draw a point and then wait to click to your next point because it cannot keep up. I cannpt take it!  I'm not sure why this version of PS is so much better but it's not. Other people have gotten accustomed to it but, I refuse...this should not be an issue when it was working before. 

Known Participant
September 27, 2023

Well, how long will it take to get a fix? It's getting unbearable. This is a real obstacle to my productivity for a tool that I have been paying for more than 15 years. It's the last time I'm upgrading Photoshop and becoming a beta tester against my will...

chrisell99
Known Participant
September 22, 2023

Can confirm that not only is the hand tool broken in v25.0.0, but now the problem has spread to both marquee selection and the lasso tool. For me, Photoshop is now utterly unusable in it's current state. I can't pan the document window, or make selections, and as reported in another post, working with 8bit images has utterly broken transparency layers, blend layers and the ability to do text.

Given the atrocious cost of licensing, I would have hoped that they'd actually spend time to fix game-breaking bugs like this. As it is, I'm going back to my old copy of CS6 for the time being. It's faster in every way and was the last truly 'stable' version of Photoshop.  Adobe really shouldn't be surprised at the quantity of piracy of their old products when they just break more and more core features with each new release.

Participating Frequently
September 22, 2023

Windows Users might try this one, go to wacom setting, choose all application (or specfic the photoshop ver), under the mapping tab,  uncheck "use Windows Ink" . 

My wacom sticky problem solved on PS 25 by doing this.

Jqqerry
JqqerryAuthor
Inspiring
September 22, 2023

@hevi The reset is no different than what you do.
What you do will also change the settings. Resetting is just the act of blocking all variables and resetting those changes (although in reality, it is solving the problem by making changes)
And Adobe is interested in the problem and is looking into it. Don't think too negatively.
I'm already investigating and I also received an email from Adobe's development team member and already talked about how to reproduce the bug and other bugs in detail, my environment, the causes I infer, and the number of cases Adobe can guess.
This will eventually be fixed.

Participating Frequently
September 22, 2023

The method I used is not resetting the program tho? It's convoluted and God knows why it works but it did worked on several machines in my workplace. And you have all your settings intact afterwards. 

Of course it is not the desired solution of Adobe working 24/7 to fix such terrible bug but we can clearly see that they don't care and we can wait another 6 months or even a year for a proper solution. Probably to hear that it is not a bug it's a feature. 

Jqqerry
JqqerryAuthor
Inspiring
September 22, 2023

@hevi I've already reported earlier in the thread that reattempting the configuration several times can briefly fix the problem. What I and many people keep saying in this thread is that we have no reason to reset. Photoshop versions after 24.5 from the installation file are already broken.
It's not a problem with plug-ins or other settings, but if you reinstall the window and test it with just Photoshop, the problem will be reproduced right away...

 

I actually thought it would be fixed quickly with an emergency fix. However, the 2024 version has already been released, and there are about two months left until this year passes.
It's taking too long.

Participating Frequently
September 22, 2023

Guys, @Issac23625617zdxl posted working solution on page 7 of this thread. I agree this is ridiculous that we have to use such convoluted workarounds but program-breaking bugs apparently are below Adobe. So if you sadly have to use this garbage of a software here's how to make it work: 

________________________________________

 

@Issac23625617zdxl's solution:

quote

Here is what I did yesterday. It worked for me and my other team member and we use the Wacom tablets and mouse on a PC. I'm not to tech savvy but I hope this works for those of you still frustrated.

 

 

 

Update to the newest photoshop and close out

Open - C:\Users\YOUR NAME\AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings

Cut and paste – “Adobe Photoshop 2023 Prefs.psp” to your desktop

Keep this folder open as you’ll come back to it.

Open PS and go to Edit – Preferences – Performance and Uncheck [Use graphics processor] and click OK.

 

Open old file or creat a new one.

 

Then go to Filter – Distort and open any of the filters and then Close by “Xing” out in the top right corner. – I did not select OK.

Check the "Use graphics processor" checkbox again close PS

Cut and paste from the desktop – “Adobe Photoshop 2023 Prefs.psp” Back into the folder on your C Drive

Restart photoshop and hopefully this is the fix!


I had to restart computer afterwards but it worked. 

Participant
September 21, 2023

All software does not work that way.  Please link or explain in any rational way why these two things cannot be logically seperated.  Your argument seems to boil down to "trust me bro."