Skip to main content
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76650 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

chrisell99
Known Participant
October 9, 2023

You need to go all the way back to 24.0.1 to get rid of it which is ridiculous. The marquee tool and hand tool both suffer the same problem - they both "stick".

I'm currently working all the way back in CS6 as it was arguably the last stable version. Since then it's just got more and more buggy and slower and slower even on the highest-end machines.

Participant
October 9, 2023

Echoing this last post. This is really breaking my workflow (muscle memory, c'mon!) and I'm getting super annoyed waiting on a fix for this.

Participating Frequently
October 9, 2023

Adobe seems to be ignoring/postponing threads like this in the community.

How much longer than 11 versions are we supposed to wait, until getting feedback on a reasonable basis?

The last "official" reply already has been nearly 7 weeks ago!?

I'm fed up with checking this community every time before updating the software, to see if there are new bugs implemented or dragged on!

I want to use the most recent version of Photoshop without fear of stumbling over the next bug, which keeps me from working in an adequate manner.

Stop treating your customers like sh*t, folks! We pay for software that works, not for a bag of bugs, which stay in for 11 (!) versions!

And stop suggesting to reset all settings! We have better things to do, than fumbling around to get everything back to a prior state... working as photographers, designers etc. for example to earn the money, that we pay YOU to get an industry standard software.

But I'm quite sure, that's the problem. Being the monopolist.

Found an interesting video regarding this topic on Youtube: "Why Do Creators Hate Adobe So Much?!"

Look it up. I agree with everything shown in this video.

And it leaves me hopeless, that the support is going to be any better in the future. 😞

Jqqerry
JqqerryAuthor
Inspiring
October 9, 2023

@Caity.psd I'm curious about any progress updates on this thread. Is this planned to be fixed at 25.1?

More and more people seem to be experiencing this bug, and I'm concerned about the bad experience from the first release of the Photoshop 2024 title.

 

Spcgoat
Participating Frequently
October 5, 2023

I've not seen this said anywhere, but what I've found out is that this happens only when I'm moving the mouse while releasing the mouse button. If I'm holding my mouse still and release the button, the tool "releases" normally. This happens both in Photoshop and Lightroom (for example, while adjusting crop).

 

At first I thought there would be an option in preferences, like "don't release mouse button when moving the mouse" but after thoroughly searching the options, I couldn't find anything like that. I don't use any plugins and resetting the settings didn't help.

carls95841405
Participant
October 3, 2023

I reverted to 24.6 but it still sticks there too for me.

Known Participant
October 3, 2023

@Caity.psd  Can we get some updates on the fix progress?

 

I understand that bugs happen every now and then, and I am aware of the fact how elusive and hard to track those things can be, especially with such a monster of a codebase but honestly it's more than a bug, it's a basic application functionality that's broken...

 

I'm back on 24.6.0, as it is the last version where hand tool works for me, as all the posted workarounds fail sooner or later.

Participant
October 3, 2023

Very frustrating bug. I also sometimes have sticky guides, when I try to move them.
I had to revert to around version 24.1 to be able to use Photoshop properly

carls95841405
Participant
October 3, 2023

Thanks for pointing this out!  It is very frustrating, indeed.  Hope it gets fixed soon.

Participating Frequently
September 30, 2023

Hi,

I got this error after updating to version 24.7.1

Haven't been working with photoshop for a while, so it caught me quite unexpected. This misbehaviour drives me nuts!

Besides the birds eye view (H) I use the move tool a lot in my daily workflow.

Tried downgrading, following those advices in this thread, and I had even go back to version  24.0 (!!!) to get rid of this error!

That means, that Adobe didn't fix the issue for the last 11 Versions of photoshop. REALLY?!?

That's just unacceptable, if you ask me.

We are paying customers and not beta-testers!

FIX IT, GUYS!

No wonder so many users are switching to Affinity.