Connect

I can not upload content or add audio conferencing to our meeting

Hi,Im trying to share video on adobe connect with "elgato video capture" usb plug in capture card, connected with a sony pmw-ex3 professional camera on a Lenovo windows 8 laptop, but the video window appears on black.I have tried to change the resolution from low to high on the program, but it doesnt works. i´ve tried to change from panoramic to normal view size, and still dont work.If i use the "elgato video capture" software from elgato web, the card works fine and capture video from the sony camera.What should i do?It could be caused by screen resolution?P.S: I have tried on a windows 7 asus laptop and it works fine.

I had registered for an Adobe Connect webinar that was supposed to start at 10amPT/1pm ET (so, five minutes ago). When I click the link in the reminder email which is supposed to guide me to the webinar, I'm told the session has already ended.Also, I wanted to cancel another session I had signed up for, but the cancellation link in the email is dead/request cannot be processed.Any help would be highly appreciated.

Is it possible to livestream from a web site?  What pod to I use?  I tried a Web Link and a Share pod but this doesn't appear to work.  I'd like to livestream a time clock.Thanks

We create courses for Adobe Connect using Presenter.  We are trying to import video into the courses, but have been told the maximum length of a video is 4 minutes.  Our 10 minute videos cause the screen to freeze.  Is there a limit on the size of imported videos?Thanks,

I thought MP4 was a supported file format on iPad. Is this not a supported feature in the AdobeConnect App?

When my group connects some of my members use their computer's mic & speaker system for audio, while others want to call-in using Intercall. However, when we use both systems simultaneously there is echo in the line. Is there a solution to this problem?

I am trying to register for a webinar.No matter what I change my password to it won't allow me to get on the system. Is it my original password, which I can't figure out? Can I have some assistance?

Email and password are fine - just cannot remember the username!!

Is there a way to offer attendees the option of connecting through a phone line/conference call dial-in while using adobe connect?

Getting a "The selected document could not be retrieved please try uploading the document again" message.  Is this a known issue or do we need to look at our SWF configuration?

Hi, I would like to convert the recordings of my meetings via adobe connect in MP4 format, how is it possible?

Hi,We've discovered what seems to be a bug with the Adobe Connect application/flash player.For some reason when you have a proxy in place adobe connect still attempts to establish a direct connection to the adobe servers (for example na7fms2.adobeconnect.com), if these packets get dropped video plays with no issue.However in our case we have ACL's setup on our Cisco routing core (which do not allow this traffic), which in turn respond with "Destination Unreachable (Communication administratively filtered)".Adobe Connect seems to be unable to handle these responses and goes into a loop continiously attempting a direct connection (around every 10-12 seconds), therefore causing streaming video's to restart every 10-12 seconds.Below is a screenshot of the packet capture of the accurance.Basically we managed to create two of the following scenarios in our network.Video restarts every 10-12 seconds:Video plays with no issues:Now this "Destination Unreachable" response is completely legal in

HI ThereMy Adobe connect seminar room as recently encountered a number of participants logging in multiple times into the room.The appear like John smith , John smith2 etcSometimes there can be 3-4 of the same person logged into the room... This isn't a problem when there is a small number in attendance, however it does cause a problem when the number of students is clsoe to our limted quota of students attending..We have a quota of 200 attendees allowed... However recently we have around 170 students but becasue a large number had duplicate log ins, manu other students were unable to access the room.I'm wondering is there a way to prevent multiple log ins where if a student logs in with their credentials you cant log in with the same credential twice  Thanks

I have two accounts one of which is going to expire.Can I transfer all of my stuffs to the other one ?If yes, what shall I do to transfer my stuffs? Thank you!

I signed up for a free trial of Adobe Connect. Shortly after Adobe sent me a confirmation email which included a link to sign in. The link will not open in Chrome, Firefox or Explorer and I have also tried copying and pasting the text directly into the address bar. How can i sign in to test the product?

I can not share my screen (I can share documents and whiteboard) even after having Add-In installed.  When I click on Share My Screen, the window which asks what I want to share (e.g., desktop) does not appear.  Doesn't seem to be pop-up blocker issue.  I am able to do this on my personal laptop (installing the Add-In did the trick for that).  Have rebooted and it still doesn't work ... at a loss ...

I'm very disappointed in the quality of the audio in your system.  I set up an account for a client in Israel in November and we had lots of trouble with the audio but I was told that Adobe was resolving the issue. To ensure the problem wasn't on his end, we upgraded his internet service to 40 MB and he bought a brand new computer with 8 GB RAM and a fast processor.  Hoping that by now your bandwidth issues were resolved,  I tried this again for my employer yesterday - we had a meeting scheduled with a large UK client and so I quickly created a trial account and invested time setting up the layouts and had a co-worker who is in another location in Israel test it with me. He had trouble hearing me - said my voice faded in and out and when he was able to hear me the sound was "tinny". I shut down everything - computer and internet - and brought it all back up again 5 minutes later. The second test was just as bad. He thought it might be my microphone, so I shut down Adobe

I am a user group manager and have long had a username & password that works in other areas.  I can't consistently denied access to Adobe Connect except as a guest. I would like  to be able to use Connect at meetings. How do I resolve this? Is there web page that I need to go to? I have asked to have my password sent via email but apparently my email is not in your database for Conmect. How can I get it there?

Using adobe connect for 'town hall' departmental meetings. Our one former employee left without explaining how he had achieved the no tones on participant enter/exit. Does anyone know where this feature is? I have been going through the menus and options, as well as the online pdfs and cannot find this information. Really appreciate the assistance.

I've tried integrating our Intercall teleconference line and despite Adobe Connect telling me it was successful, when I play a video through the Adobe Connect portal, I cannot hear the audio via our Intercall teleconference line. Thoughts?

Is a toll-free number mandatory for simultaneous VOIP and teleconferencing? How do we get a number, we're an academic institution?

For our application, we use Connect API to manage training for users.In our application, each course is mapped to a SCO ID on Connect. Users can register for the same course multiple times. Each course progress should be tracked independently.Currently, users can launch the curriculum from our application. Behind the scenes, it checks if they have an Adobe Connect account, if not, it creates one. Then it creates a session and then transfers them to the curriculumn on Adobe Connect.Every 15 minutes, we call the Connect API method report-bulk-consolidated-transactions to get all the course progresses and update our database.The problem is that report-bulk-consolidated-transactions only returns the following data: SCO ID, Principal ID, Score, Date Started, Date Completed and some other fields. If a user registers for the same course twice and completes one course....both courses will show completed status.My question is, when we create a session on Adobe Connect and then transfer a user t

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I cannot connect anymore through my university portal through Adobe Connect to view recorded class sessions. the passwrod doesn't work anymore and the new password generator also doesnt result in a password link that gets me in