Connect

Our Adobe Connect program consistently sends the following [error] message whenever more than one person/user attempts to logon or join a meeting or session – we need to know how to correct this immediately, please: “user limit for this account has been exceeded” If we have an outdated program(?) or limited account(?), et al, please inform. Thank you.

Using latest Adobe Connect APP on Win 10. 40 people in training room. As one of the hosts, I select one person and take them to breakout room by selecting juts them and myself. Everyone else stays in main classroom with another host teaching. As soon as I turn on breakout room and leave with one person and then unmute my mike, many of the main classroom loose audio and their screens say they are also in breakout room. I close move us back to main classrom and turn off break rooms and all good again.  Simply cannot use breakout rooms with this bug.

Has something changed with the logout API? I used http://mycompanyname.adobeconnect.com/api/xml?action=logout  to logout users. That worked fine. Today I saw that it stopped working. Has this something to do with the update to v10?

How can I get support, I cannot find a phone number of chat option and the enterprise owner is based in the US so not online.

how to create classrooms for a school which are always opened and will never expire?I mean don't have the start time and duration 

How do you automatically uncheck participants once they are moved to a breakout room? The problem is that if you don't uncheck them, then when you move other people to another breakout room, they go with them.

what does it mean when a participant name is blue in the participant list?

Where can I find this usefull function?  Broadcast Message Can´t find it anymore in Adobe Connect

We experienced a problem with recordings. After the host starts recording participants cant not hear or listen the host. The mic went mute. Before starting recording everything goes fine. Sometime it helps to leave and re-enter the room, but sometimes not. Then we have to go back and use the "classic view". Any ideas?

I have used to use Adobe Connect, and loved it.  The one problem was that we could not have people on both PGI and VoIP and then use the breakout option.  Thus we had to force everyone to telephone.  I would love to go back to Adobe Connect, has this issue been solved?

Hello!  I downloaded Adobe Connect 11, but all it does is sit on the Prepare the Room screen for hours.  I have tried multiple occasions andthen get mad and close out of it.  Am I doing someting wrong?  Thanks!

Hi we are having a problem in our classes that someone attends in the class with anonymous name I want to know if we can trace the device in Adobe connect because it's really making a great problem

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I have a Dell and my other host has a Mac.  When we start the class and transition to a new layout, I am booted out of Adobe Connect.  Anyone else having this issue?  Had no problems until the update.

Since the update, when myself and another host start a class... me on my Dell and he on his Mac... I am kicked out when trying to switch to new layout. Anyone else having this issue?

HiI hae Adobe connect but have not used it for a few months. I'm being asked to log in using a URL but not sure what mine is Is anyone able to help pls Thanks

 Hi, My computer has windoes7 and 32 bit features. I am trying to install for school lessons but it isnot installed. It directly gives the message that"during downlading adobe acrobat desktop application, error happened...." could you please urgently inform how to fix that error?For Windows (32 bit) :  www.adobe.com/go/Connectsetup

Hi, There is an issue while we try to use html5 client in iframe Uncaught (in promise) DOMException: Blocked a frame with origin "myAdobeServer" from accessing a cross-origin frame.The problem is client.min.js tries to reach top frame document and browser blocked because of same-origin policy. 

Hi, when I try to share a document (Powerpoint File) with AC (Adobe Connect), it stucks in step 2 of 4 of scanning and won't proceed any further. What should I do to upload a Powerpoint File without this obstacle. Regards, MR

I have Adobe Connect on my Android smart phone (Galaxy Note 5). I haver similar issue when I use a newere smart phone (A51) as well.When I am listening to a presentation, it works fine until someone calls me on my phone number. I reject the call to continue with listening. But, afterwards, the loudspeaker turns off and I could not figure out how to turn it on again. Has anyone had a similar issue? I have Googled the issue and gone through the Connect forum, but could not find any solution.

Wh I can't connect to server administrator in my phone 

I thought my account was being updated to AC11 on 26th September.  Logging into my account today there appears to have been no update made. How can I find out when my account will be upgraded? 

When I use the Adobe Connect app and my microphone is activated, my voice is accompanied by an echo. My mobile phone is Samsung A20 and its Android version is 10

I am producing a class and when participants go into breakout rooms the audio dos not carry over.  The entire class still hears each other.  Suggestions?

I'm trying to use embedded videos (mp4) in Powerpoint files in Adobe Connect V11 using Powerpoint on a Windows 10 PC & Office 365 versions. I'm sharing a ppt document in a pod and it uploads OK but doesnt seem to play. I've tried several different files and methods and none work. I get a grey torn page icon instead of the video. I thought this was going to be possible in ACv11? Maybe I'm doing it wrong? I know I can upload Video by itself and share the video as a separate document & that works fine but thats a bit of a nuisance. Any hints gratefully received 🙂 Thanks Gareth