Creative Cloud Services

On my computer hard drive in the Creative Cloud folder, I have a total of 700GB of files. In the actual Creative Cloud itself (assets.adobe.com), which mirrors the files on my computer, I have 2.4 TB of files. I am guessing that the discrepancy pertains to all of the files that reside in the DELETED Files folder in the cloud. My questions are: (1.) What exactly is contained in the DELETED files folder in the cloud? I am guessing that this contains anything that I have ever deleted from the Creative Cloud files on my computer hard drive; and though they were truly deleted from my computer hard drive, in the Adobe Cloud they were siimply moved to the DELETED Files folder but not actually deleted. Is this correct?  (2.) Am I correct that the DELETED Files folder is NOT synced with my computer hard drive? (3.) How can I determine the SIZE of this DELETED Files folder in Creative Cloud Files? While the size of individual photos shows up under the "size" column, the size of folders does

Over the last few weeks I have experienced many issues trying to upload H264/H265 4K Video files to Creative Cloud / My Files. By their nature 4K Video files will be large (particularly with higher bit rates and using 50fps and not 25fps). Many people edit in 4K these days.In summary - I cannot get files over ~ 2GB to correctly upload and sync, and in addition, the Cloud Platform does not recognise the correct file type and reports it as 'OCTET'This is (to my knowledge) an unknown application bit stream where file type suffix is not recognised.The problem was escalated to Adobe Technical Support and the whole process so far has been a fiasco.Yesterday, Technical Support wrote back to me and said 'we are aware of some sync issues on larger file types - but you have to wait'. ....err?... what ?The email implied there were known issues on many large file types upload - Quote : "This happens not just with h.265/h.264 files but with excel (.xls), mpeg or .dmg files too as fas as we have obs

Hello.  In my Portfolio Masthead I uploaded an image a number of months ago.  Within the image preview screen on the Background tab, there was room for me to move the photo around a bit, back and forth, until I had the image placed as I wanted it within the masthead. Yesterday I changed this image, but no longer have the ability to move the image around to place it just so.  It is "locked" but isn't even centered within the preview screen (see screen shot).  This is causing the image to be cut off, and no longer properly reflects on the masthead. I tried both the Replace Image and Remove Image with re-upload options and the results are the same. Can somebody tell me why this is happening, and why the previous image was movable when this one is not? Thank you.Jennie

So I woke up this morning and now my CC icon in the menu bar is black while all the others are white. How do I fix this? Big Sur won't let me remove the icon from the bar and seems to think that CC is now a system icon. I'd rather not go into the terminal and try to fix this via disabling SIP or whatnot so I'm wondering if an Adobe engineer can fix this on the app's side. Adobe and Apple tech support seem to not have a solution atm as well 😞 

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Hi guys,I wanted to ask you a question about Adobe's portfolio feature. With creative cloud you get it for free. The question is if I create my own portoflio and then my Adobe subscription with the Creative Cloud expires, I won't be able to use it anymore, right?Thank you all very much

Hello Creative cloud does not start after installing from the cloud on MacBookpro M1 / ​​version 11.1. The program manager was uninstalled and still unchanged any sugestions? Thanks

Hello, I've noticed Adobe Portfolio doesn't include LinkedIn in the list of social media icons.I wonder if it'll ever become available? I believe many designers would like to include it in their portfolio as a CV of sorts.. Thank you!

Hi All, Just a quick question. I have just purchased an Adobe Ink and Slide (stop laughing please) to use on my Ipad 4, which I underdstand is compatable. However I have tried to download Adobe Sketch in order to use it but it cannot be downloaded as it needs IOS 13 or higher in order to be downloaded. The Ipad 4 however cannot upgrade beyond IOS 11. Is there any app I can download on my Ipad 4 which will be compatable with this pen and ruler for note taking and sketching?

Having used the Adobe Printer Utility for some years now to profile my printers, I now find that since upgrading to OS Big Sur I cannot open this utility.  After considerable research I understand that there are several issues with Big Sur with regard to third party apps and plugins.  Has anyone else had this problem and is there a fix other than waiting for a further OS upgrade in the future?  Interested to hear from anyone with this issue.

Hi, I'm hoping to introduce my design team to Creative Cloud for our design work, most of us are on Macs but 2 of our staff are on Windows 7 and Windows 10 PCs. I have to give a video tutorial (I'm on a Mac) and I'm not sure where the local Creative Cloud files are on a PC. On a Mac they just appear in my finder here: /Users/(myname)/Creative Cloud Files, nice and easy (see screenshot). Is it the same on PC? Please could someone help me locate the Creative Cloud Files folder on PC if not.

Hello Community,I have got the problem that after the uninstall of the creative cloud I have this folder left an I want to remove it but I dont know how.I alredy tried to remove all the remaining files from my system and have used the AdobeCreativeCloudCleanerTool but it didnt work for me.The system I am using is Windows 10 Home x64. I hope somebody can help me ?

The file name does not exist. I closed "Adobe Desktop Service" and "CoreSync" in the Activity Monitor. I restarted several times. My new and updated files are not being synced.Thank you for your help

I have an image for a sign I need to make transparent. How do I get rid of the diagonal lines?  

Adobe is charging me for the same plan, twice. I find it unbelievable that I can not contact adobe to resolve this issue. If I cancel one of  the plans, I get charged an early cancelation fee.Just not good enough Adobe.

Toda vez que aciono o Creative Cloud Desktop ele fica consumindo muita memória do meu PC, causando travamentos, impossível de trabalhar no PC.

Hey there!Almost every time I start my computer and use an Adobe Cloud program (that's usually by opening a pdf in Acrobat Pro DC), the log-in window pops up after like 10 seconds. I then have to log in - which takes way too much time when I just need to quickly check a few files - otherwise the program will be closed. This happened for both, my private account (which is now currently unsubscribed) and my university account (which I'm currently using). It used to happen less often (like once a month or once a week), now happens almost daily. After I logged in, it also tells me that "the maximum amount of devices is reached" (2) and it shows me my Laptop and my PC. This only ever happens on my PC, so it seems to not recognize that one of those options IS the device I am currently using. I have to log out the PC option and re-register it which is fairly annoying. I haven't changed my hardware in a while so I don't know where this is coming from. It's been happening for months though

One of my colleagues who use Mac noticed that some of the shared files on creative cloud were in her trash. I found out that this issue happened around 2015 for many people too. Please kindly let us know how we could solve this issue. Thank you for your cooperation.   

Share assets from a CC library using their email address, they are unable to see the library. Creative Cloud shows them as pending. A public link works but isn't ideal.

I find that Adobe has ignored the "forced log-off" syndrome and provided a "lollypop" substitute in the form of an App that shortens the log-in sequence - but does not solve the log-off! This problem causes loss of work, time, and frustrates those that rely and depend on Adobe products in their employment. Actually, the problem seems to have arisen from the paranoia surrounding the past creative community practice of using unlicensed pirated versions of Adobe programs. And what a solution Adobe has found. Simply force the user to log-in repeatedly, ad-nauseam, to insure the honest behavior of the artist. Genius! Please, be honest. Do not trick us into erasing our program folders, restarting with 'fresh' installations, or rebooting after the dreaded log-off. Please. Adobe, we plead with you!  Solve your security issues some other way. Leave us paying members of the community work in peace and tranquillity, without the fear that a bathroom break will flush our work in progress.

Hi there I have a business and we get in e-trade so I want to know that what is the best choice that I need to get a program also I will upload photos on our IG. Thanx

Necesito su ayuda. En los últimos días los programas como Ilustrator y Photoshop se cierran despues de 5 minutos sin uso. Al volver a abrir el programa me pide conectar mi cuenta aún cuando le indico que permanezca conectado. ¿Cómo se puede resolver el problema?

CUSTOMER SERVICE IS A JOKE! I HAVE BEEN TRYING TO UPDATE MY INFORMATION AND MOVE COUNTRIES AND IT IS IMPOSSIBLE TO FIND WHERE TO DO IT!!!!!!!!!!! I WANT AN ANSWER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And live CHAT? REALLY?! WHERE?!

Hi,Im looking for how to be an Adobe certificated member. Sincerely.

I received an email from someone named Aaron Pludwinski with "Kanvasroom." They claim they are working with Adobe on the Adobe Community Awards and are looking for mentors in a mentorship program. The reward for helping a 1 year t Does anyone have any insight to if this is legitamite? Email as follows:  Hi MY NAME,We’re currently running a case study with Adobe to connect emerging creators from the worldwide Adobe Awards community with experienced professionals for advice. We found your portfolio (WEBSITE WITH MY PORTFOLIO) and feel these aspiring creatives would be ecstatic to hear some of the insight you’ve gained from your experience. Participation in this case study consists of one private 1-hour video call with an Adobe Awards creator to give them advice followed by a debrief with us so we can learn and improve the experience in the future. If you wish to continue the relationship with the creator we connect you with, you absolutely can, but