Creative Cloud Services

Hi,I seem to be having problems with downloading files from a Creative Cloud folder that I am shared with.Files appear as normal within the cloud area, I go to click on the file to view, and it doesn't actually show a preview of the file once i've clicked it (2 weeks ago I was able to view the file and scroll through the individual pages!)Further more, when I go to download the file, it takes me to an empty browser page with the URL: https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2Fapi%2Fv1%2Fassets%2F98ecaedc-…Bearing in mind I wasn't having this problem until now AND it seems to do the same thing on all browsers i.e. Safari, Chrome and Firefox.I am on Mac Pro with OS X Yosemite 10.10.3 and I am using Google Chrome 44.0.2403.157 (64-bit).I am not running on Adobe CC, still on CS6 but we have the online free Creative Cloud account and the desktop toolbar app set up.Please can someone help me!

Hey there,When opening the asset tab in Create Cloud, I am presented with a never-ending spinner.After some tedious digging, I finally found a relevant log entry: 20150622-161347.437: t=130f: Warning: AppDelegate: Unable to read/write the user preferences plist, attempting to fix permissions (AppDelegate.mm.-[AppDelegate initSettings].170) 20150622-161347.438: t=130f: Error: AppDelegate: Failed to make user preference plist readable & writable, terminating (AppDelegate.mm.-[AppDelegate initSettings].180) Of course, the application doesn't tell you this, nor does it tell you it hit any sort of terminating error. Oh no, it just spins along happily, making you think it's actually doing something.Even after finding the relevant log entry, it seems almost impossible to figure out what the actual offending plist file is. 90% of Adobe's solutions entail "reinstall everything", which is just not an option for me (and pretty terrible support on the corporate level).So if at all possible, is

I updated CC 16 days ago. I noticed that a lot of my CC files are missing. I talked to tech support via chat, they couldn't resolve the issue, Then spoke to someone higher up and still no resolve. They say that Adobe does not back anything up. The issue is when CC updated, deleting 8 months of work. It's ALL gone and all I was told is that I will have to recreate all the work again... I'm still waiting for a call back form adobe and am not very happy. 1000's og hours of work GONE!

I recently rebuilt my iMac and now have a SSD for the OS, and the original internal HD for all data files.CC creates the cloud sync folder on the SSD. I want it on the data drive.Under CC preferences, after the initial sync (and the four other ones I tried turning things on/off) the folder location dropdown is greyed out and unavailable to me.This is a CRITICAL bug since I need all data kept on the internal, not the OS SSD.Can anyone advise how to move this file or why the option to change it is unavailable?Thanks!Gary

This is on Windows, not sure if the same problem exists on the Mac. Steps to reproduce1. Install Creative Cloud2. Go to Preferences › Creative Cloud › Files3. Set Sync to Off4. Open Windows Explorer (not IE, Windows' file manager)ResultsThere's a Creative Cloud Files item with icon in the left navigation pane. Clicking on it shows that it's empty.Expected ResultsThere should not be a Creative Cloud Files item in the left navigation pane when file syncing is off.

Hi, we use assets to store a lot of files and work off the same files on different machines. Today some files that I have deleted keep coming back. It is only in a specific folder. I've deleted them lots of times (and even tried deleting the whole folder and emptying from the archive) and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud and it is effecting all the users.

Have tried to share a file from CC but can't... is it just me?

Neither of these work:1. Right-click on Creative Cloud FIles in the sidebar of any Finder window.2. Drag the folder to the Desktop, a short or long distance away from the window.There isn't a setting for this in the Preferences of the Creative Cloud app.I'm running OS X 10.11 Beta.I know that I cannot expect Adobe to fully support beta software. I'm reporting this issue to Apple as well as asking the question here because there's a chance that it might not be the OS that's at fault.Thanks for any responses.

Hey y'all, I bought the Elements bundle last night and it installed "creative cloud"? I didn't care for it so I uninstalled it but it left a blank icon in my windows 10 explorer list where the "Creative Cloud Files" folder was. I would like it gone, any ideas on what went wrong?I appreciate any help, thanks,Rob

I am using Creative Cloud 2015 at work. I want to use this from my home office too but I do not want to use the sync feature as I do not have room on my local drive for 5000+ large files. I want to download few files from CC on a as needed basis, work on them localy, then upload the files back to CC when I am done with editing so that they can be synced and accessed at my work computers. What steps do I need to follow on my home office computer (iMac osX Yosemite) ? I have installed the neccessary CC applications on my home office computer already.

I transitioned to a brand new MacBook Pro and re-installed Creative Cloud, Photoshop, and Lightroom.  During the Creative Cloud installation, I got the following error:"The Add-on Creative Cloud Libraries installation failed because it is incompatible with installed Adobe applications. Refer the Compatibility section by clicking here:"(See Screen Shot).How do I verify that I have a "complete" CC install?  Both Lightroom and Photoshop work with no issues.

How do I upload files to my storage on Creative Cloud ?

I have shared a folder of images, but when I try to link directly to an image stored on CC, the link doesn't work.

The Creative Cloud menu bar icon had a red alert triangle, so I opened it. The Assets>Files area wanted attention. At the bottom it says "Some files failed to sync" with a link to "Learn More".I click the link, but I am delivered to a web page that does not answer the question at all.What files failed to sync? Why?

Bonjour, j'ai déplacé un dossier sur mon bureau dans la fenêtre creative cloud. Tout allait bien, c'était en train de synchroniser. Lorsque je suis revenu a mes activités, le dossier dans la fenêtre cloud de mon bureau avait disparu, et impossible de le retrouver nulle part !

How do I stop the creation "Creative Cloud Files" folder and get rid of it from File Explorer left pane?I do not use this feature and it junks up my computer. I delete it and it just keeps coming back. There is also a link in the left pane of my file explorer that I cannot figure out how to delete.

Hi there,I'm trying to create a public link from a document(s) but when I click on 'create public link' there is a small loading thingy and then nothings happens. The files are already synced.I have seen screenshots where you can type an email link below but that never shows up.Have tried this on Chrome and Firefox (latest builds).HELP Thanks,Mischa

Sharing files or assets to someone with link or email goes to "Sorry, this link is no longer active." How do I stop this from happening or why is this happening? !Creative Cloud

I cannot get a link to work to my files on creative cloud. The files are all synced, they are all available in my folder, and they all appear on the web, but when I go to create a public link, it will not create one, no matter how many times I click the button, nothing happens.

Syncing for fonts and files just spins blue in the app.Tried the removal of opm.db steps I found here, as well as the one regarding turning off passive FTP  connection. Still now dice!Anyone else have a quick fix for this that isn't going to take hours on with customer support? Thanks!

I often have trouble to synchronize files with Creative Cloud. Even files that have been synchronized earlier suddenly can't be synchronized. Whats the problem?/Jennie

Perhaps, in a Mac, can I move the creative cloud folder to an external hard drive an place a Symbolic Link in the default location?

I'm running CC 2.2.0.129 on Mac OS X 10.9.5 and found an issue downloading items from the Creative cloud market.Searching for a vector icon (such as "car") finds a lot of car icons. However most seem to simply be called "car"; which means the first item (named car) you click download will download to CC Folder > Market Downloads > car.svg. Any future "Car" options will not download until you delete/move/rename the car.svg file to allow the new one to take it's place.None of this seems to given any alert or message that even trying to save the file, so you can spend a while thinking a specific file won't download, because that one has the same name as a previous file where as others around (with different names!) work fine.Renaming has solved my problem, but probably something that needs fixing!

У меня подписка на Creative Cloud, списание с карты было 03.08.2015, следующее списание должно пройти 01.09.2015. Все прошло в штатном режиме, никаких сообщений об ошибках не было.Со вчерашнего дня (10.08.2015) в ресурсах появилось предупреждение о нехватке места. Хотя занято меньше 9 Гб. И перестали синхронизироваться файлы. Это вообще катастрофа.В учетной записи у меня почему-то две подписки - обычная оплаченная и невесть откуда появилась бесплатная.Как такое могло получиться и что с этим делать?

The "Creative Cloud Files" appears in the OS X Finder sidebar despite being removed. It reappears on every restart regardless of whether or not it's been removed previously. This has happened since the latest update.Regardless of the fact that it shouldn't be automatically adding itself to begin with (it's insufferable that Adobe continues to insist on automatically starting menubar items and adding sidebar entries), it's absolutely unacceptable that you can't shut the behaviour off and the folder re-inserts itself on each reboot.This should be fixed, and user decisions respected.