Creative Cloud Services

Hey !I have a problem with the upload of files. The first time, the synchronization just uploaded the folder but no files in these folders. Now, when I start the synchronization, the icon of my 'Creative Cloud Files' document is appeared for 2 secondes. After, nothing happens…Is anyone in the same situation? Thanks for your help.Regards,Virginie

Creative Cloud Help / Manage and sync files web page states the following:Note: A small portion of space is used for administrative purposes so the actual storage space will be slightly less. The amount used varies based on number of user files, generally 100-500kb is used for administrative purposes.However, there's nothing in FILES or ARCHIVE, so what's using 769.1MB/20.0GB?? This a consistent situation.Cheers

Hello,I am trying to turn on file syncing on the Creative Cloud desktop application, in order to sync my files between my iMac and my Macbook Pro. I have read the help sections that describe how to do it, and have been able to turn it on successfully on my iMac. It is working perfectly on my iMac. However, every time I try to turn on file syncing on the Macbook, it turns itself off automatically. For instance, I will click the settings button on the desktop application - click Preferences - Files tab - and turn Sync On. However, when I view the Assets/Files menu on the desktop application, it still says it is turned off, and therefore  is not showing any of my synced files or progress.Does anybody know why this would be happening?Also, for frame of reference, my Macbook is where I do all my work. I am trying to turn this on in order to get my files from my laptop to my desktop in order to do more work on my desktop.I have had success uploading files through the website to my iMac,

hi, I'm sending a link to a client: http://adobe.ly/1qG10cI and there is no option fro pdf download. any idea why? thx

I use the Adobe Creative Cloud file storage system to store and also share pdf files with my customers. When I need to share a pdf file, I create a link for the folder containing the correct pdf files. Then I paste the link to that folder into the body of an email that I then send to the customer. Often I will paste several different links into the same email. Normally, when a customer downloads, they simply click on the link, then they are directed to the folder contents. They then click on each individual file within the folder...on the next page there is a download drop down menu button at the left of the screen.....the dropdown menu normally give 3 or 4 options to download as: PDF, jpg, png and ease. For some reason the last week, at least 50% or more of my customers are not able to download.... they are telling me that the drop down menu does not give them the pdf option. I talked with Adobe customer support but the lady didn't seem to have the foggiest idea why this was happening

s.o.

I am new to CC but since yesterday I try to upload an Illustrator file into CC and simply I can't do that. Any ideas? The file size is around 60 MB. I have a free account.

Hi All, how can I change the path / folder? I don´t have enough space on C: : ) kr Alex

I checked the list view and then choose the folder to send to archives, but there is no archive folder choice to send it to. As I understand it I must send my files to the archives to delete them.

I have been using Creative Cloud for over a year. I am just now trying to use the File Sync option. In the CC menu bar program, File Sync will not turn on. I click the radio button in preferences and I've tried hitting the "Start Syncing" button. Neither ever turns it on. Suggestions?

I have Creative Cloud installed, pinned to Menu Bar. I have turned on Sync, and click start syncing under assets but the start sync button comes up once more when i first click, then when i click again, it just thinks. I can't get a creative cloud folder in my finder. why this problem? what am I doing wrong?

I got some add on and need to turn on folder sync on CCBut it won't start the sync on my computer, so I can't access the files.How can I do that? I installed the CC menu on my desktop, updates works, market works, but sync folder is not working at all

and why isn't this simple but important piece of info included in the managing files documentation?

I recently uploaded three folders each containing multiple jpeg images. I sent the link to a friend and checked the box to allow file download. My friend stated he was only able to download one jpeg at a time. Is there a way to configure Creative Cloud to enable the download of an entire folder of jpegs at once?

I have a n account with 100gb storage, I have been forever trying to sync my lightroom Library with the smart previews, its only 60gb in size. So it seams to begin to sync and its stuck at 9.74gb. So I gave up then the new update came out so I thought id start again so I tried deleting the items via the online CC, and move the items to the archive, it does this but when I go to the Archive its empty, then go back to the files and they have not gone anywhere! So again I have given up, how can I get them removed so I can attempt to make use of this 100gb???

hello everyone,is there a way to download the whole folder from the cloud? I have many small files there and some subfolders and want to send it to my client so he can download it.

I started using Creative Cloud's files synching function earlier this week. I started a job at work then synched it to my home. Last night I did some updates at home but when I opened the (supposedly) synched files at the office today, some were not the latest variations.Weirdly, though, the modification dates all show the time I finished working last night (and saved). There are also new files that I added to the folder at home, now showing up here at work. The only file that is not synching is my .muse file but that is also showing as being modified at home so I'm unclear why, contrary to the mod date, it's actually a day or so out of date.Creative Cloud Desktop reports that all files are synched and up to date. Synching is activated from both sites so why is my Muse file not right?

Hi, I recently started working with Creative Cloud, and I just saw that all the files that are uploaded on https://creative.adobe.com/files in level 4, are not in my Creative Cloud files on my desktop. Is this some kind of setting ? Thank you Kind regardsKarolien Hendrickx

HiI am unable to start Creative Cloud file syncing under Mac OSX 10.9.3. Clicking on "Start syncing" in the screenshot below causes the creative cloud dialog box to flash white and then the "Start syncing" page appears again.Clicking on the button again and it seems to whir in to life (see below) but after a while looks like it times out and goes back to the "start syncing" screen. I've restarted the creative cloud app, relaunched finder, changed the sync target location and restarted the computer. Still the same problem. Hope someone can help. I purchased an add on for Lightroom and would like to use the sync feature to install it - along wiht enabling file syncing.

Why is my CC constantly updating the file sync even after a recent update?

Buongiorno.E' da ieri che la mia creative cloud non fa la sincronizzazione, riesco a vedere le app installate ma non posso fare la sincronizzazione dei file e soprattutto non posso usare i font e questo è un grosso problema dato che devo stampare dei lavori.Per favore, aiutatemi!!!!

This is a new license activated today and she only has 2GB of storage space - we can't work collaboratively and is causing a problem, please help

I have just upgraded from CS6 to CC, thus new to the Cloud.  I was able to create a folder on the Cloud and upload a file to it.  On the far right is "Desktop Sync Settings", when I click on it I get another window telling me I need to open my desktop application and click "Sync Settings Now".I have looked through the desktop application and the only buttons (under Assets) are "Open Folder", "View on Web" and "View Archive".  I also checked Photoshop and Illustrator and I'm not seeing it.Am I looking in the wrong place?I'm using Win7 64 bit.

I cannot turn the Sync option in CC App settigns.When i check the On radiobutton and close the preferences window, the Asset / File window still has the "Start syncing" button and info ("when you turn on file sync..."). But I had turn it on....When i press the start syncing first time, the whole window blinks and reloads to the same info and button.After the second press, the window just shows a spinning loader for a minute or so, and then again "Start syncing" button.It's not the file name problem (no files synced yet), the options.tix file doesn't exist, and so on.I just can't get it on.Oh. and this is on Mac OS X 10.9.4Marcin

I'm new into this community and my question to all CC users are: If I decide to save my PhotoShop, Illustrator, Flash, Premiere, etc... work on an external hard drive, would Adobe allow me to do so or "I Must" save my files on the cloud?