Creative Cloud Services

Hola, buenas tardes.Quiero presentar un reclamo formal y solicitar la devolución de dos cobros realizados por Adobe a mi tarjeta VISAAnteriormente había retirado ese medio de pago de mi cuenta, por lo que no esperaba que continuaran efectuándose cargos.Solicito que se revisen ambas operaciones y se gestione el reembolso de los importes correspondientes.Actualmente estoy gestionando la cancelación de Adobe Stock, pero deseo mantener activo Creative Cloud Pro, ya que utilizo Photoshop para trabajar.Agradecería que me indiquen cómo comunicarme con el área de facturación para resolver esta situación y obtener la devolución del dinero.Muchas gracias.

I had Photoshop 26, Premiere 26, and InDesign 26 all installed and running fine on my MacBook Pro (not sure of the exact build numbers, but they should have been the most recent.) Yet, for some reason the Creative Cloud app was acting as if they were not installed. They were not included in “Installed on this machine” under and they would not auto-update or even give me the option to update manually.I waited weeks hoping it would resolve itself, and then finally just caved and installed the latest versions manually. To do this I had to click “Install” down under “Featured apps in your plan” instead of the usual “Update” towards the top.But now, all my presets, preferences, plugins, actions, workspaces, shortcuts, etc. from my previous versions are COMPLETELY gone. And there's only one settings folder and one application folder for the “26” version of each app, so it’s not like I can even access the previous files to migrate manually.And yes, I’ve always had “Import previous settings an

What a stupid policy of Adobe. You make sharing files with customers more complicated. how is that an update? I can not upload ZIP files? I can not just drop a zip in creative cloud and share the link anymore. I pay license fees since PS 3.0! You make me sick. You sell additional server space. what for? what do I pay for when you make it more complicated to share files with customers? F...k, now I need wetransfer or another cloud sharing service parallel to adobes’ cloud server I already payed for. Very disappointing. You will change when you’ll see additional space license income will shrink. one doesn’t need a masters degree in marketing to see that. you’re welcome. 

Hi. So I am having a crisis. I graduated college a year ago and my student account was deactivated. I had my personal email as a secondary. On trying to access the files from my phone it prompted me to resign in and when I did with my personal account it didn’t show any of my files. I am scared to log out of my computer. My entire school portfolio and my portfolio is on those files. I know it’s stupid that I didn’t back them up onto a secondary hard drive but is there anyway to fix this?? I can’t loose these files 

What a stupid policy of Adobe. You make sharing files with customers more complicated. how is that an update? I can not upload ZIP files? I can not just drop a zip in creative cloud and share the link anymore. I pay license fees since PS 3.0! You make me sick. You sell additional server space. what for? what do I pay for when you make it more complicated to share files with customers? F...k, now I need wetransfer or another cloud sharing service parallel to adobes’ cloud server I already payed for. Very disappointing. You will change when you’ll see additional space license income will shrink. one doesn’t need a masters degree in marketing to see that. you’re welcome. 

a creative cloud parou de sincronizar - e não consigo acessar os arquivos pelos aplicativos ou pela própria creative cloud.

i am so concerned that i was being charged for 3 years without my consent. Now I wanted to cancel and total refund. You can see that i didnt use the function

Hi!Nach langem Suchen und Probieren, musste ich bedauerlicherweise feststellen, dass es nicht möglich ist, ganze Ordner seiner Arbeit aus der Cloud zu downloaden. Lediglich einzelne Dateien lassen sich herunterladen. Legt man Projekte in Ordnern an und möchte den Ordner als ganzes herunterladen, gibt es dafür keine Option. Man muss alle Dateien einzelnd runterladen.Wäre toll wenn Adobe das mal ändern könnte, um den Cloud Dienst zu verbessern. Bei anderen Cloud-Dienstleistern ist das Standard.

My adobe creative cloud not working i think adobe block my internet connection because when i connect another internet connect the adobe creative cloud is running please reslove my problem i am paid my monthly billing

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors. I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed. It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system. Can it be done? Thank for any help.

Trying to update Creative Cloud software, getting an error 190. According to Adobe this means:System requirements not met I am on Windows 10 Pro version 22H2 with latest updates. This should still be supported by Adobe according to their own website: https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.htmlAlso with Extended Security Updates Windows 10 is officially still supported by Microsoft until at least October 12th 2027.Please fix this so we can update Creative Cloud and through that our Adobe apps.

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Don’t even dare suggest “Uninstall everything”  run a “Cleaner too” and reinstalled everything and “hope”.  That’s NOT going to happen.  There are numerous issues over 5 years old with paying users have the same problem.I have Admin rights, so that’s NOT the problem.If CC is unable to get fonts then it should at the VERY LEAST timeout after 2 minutes or so and provide a USEFUL message saying why it can’t load any fonts … basic software engineering 101 (yes I have 47 years of software development experience and now retired so I do know).If you need elevated privileges to install Fonts on Windows 11 then you request them, the user will get a prompt to allow, and then we allow … but just a endless spinning wheel IS NOT accept for software that costs this much every month.Adobe, FIX CC or lose more customers to Blackmagic Design, Affinity Photo 2, etc. etc. This is simply NOT acceptable.  

When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini. I tried the following without help:1) Logout and log back in with rebooting at various points2) Cloud Create -> "Repair"3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good4) Delete ALL adobe related files with clean install I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

I am able so see my CC Libraries in my browser, but when I open the CC Desktop app, they won't sync. Therefor, they don't sync in the design applications either. I've uninstalled, reinstalled, ran CC Cleaner, cleared cache, restarted, etc. No luck. I'm running Sequoia 15.4.1 and the latest CC Desktop app version. I have Admin rights and am the owner of multiple libraries, so I'm getting pretty desperate. Any advice that I haven't already tried?

(Note to Adobe Staff: I am posting from a secondary/free account because I am completely locked out of my main paid account.) Hi Adobe Support Team,I am completely locked out of my primary paid Adobe account and am stuck in an authentication loop.Here is what is happening:When I sign in, Adobe forces a mandatory password reset. Upon attempting the password reset, the system requires a secondary 2FA verification step sent via SMS. The phone number on my account is no longer in service, and my Adobe Access App is signed out, so I cannot receive the verification code. I tried contacting live chat support, but the agent informed me they do not have backend administrative access to update 2FA settings and suggested I cancel my plan and purchase a new subscription under a new email address.I do not want to cancel my plan or create a new account, as I need to keep my subscription history, cloud documents, and assets intact on my main email.Could an Adobe Staff Member please initiate a secure

Adobe CEP HTML Engine is using Location Services and running on startup, why does it need location services?

A transaction was done yesterday using my eco cash virtual card and I didn't confirm the transaction so I need my money back  

I tried to drag and drop object from the library in Indesign… Impossible. 21.6I tested with photoshop, no problems. 27.10I tested withy illustrator, no problems. 30.8.2I work on PC with Windows 10.What does that mean?Does that mean apps can update, but their features are locked afterward?

Hi, I appears that the Adobe software saves its preferences in my 'This PC > Documents > Adobe' folder. I'd like to change this to another folder on my root drive for all the software (Windows 10).How would I do that? I looked at the Adobe CC App Manager but it doesn't appear to be there.Any help is appreciated.

how can i download photoshop without creative cloud?  

If you were a user of Adobe’s Creative Cloud Synced files (CCSF), by now you are aware that they discontinued that facility starting February 4, 2025 (originally February 1, 2024). In their post about this change, they advise that sync’d files left on CCSF after the date will be deleted and no longer accessible using the Creative Cloud Desktop / Asset manager. See Discontinuation of Creative Cloud Synced files. They kindly renamed the local directory to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID>, and left any files in that directory intact. I was an early adopter of the CCSF facility, to support my Lightroom Classic usage. Some of you Classic users apparently stored your catalogue in the directory (based upon my research). I didn’t do that. Instead, I guess I did something unexpected. I put my entire image directory in the CCSF directory. Yep, all 792 GBytes of 72,207 images. It worked fine! As many have pointed out, it was li

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha

Hace apenas unos minutos cuando intenté abrir mi Portfolio en Behance me apareció un mensaje de error que decía lo siguiente: “Acceso Denegado: Http Error 403: no tienes permiso para ver esta página”. Nunca me había sucedido antes, ya que hace casi un año que vengo utilizando esta plataforma para mostrar a los clientes mi desempeño como editor de videos y que puedan contratarme. Tampoco puedo ingresar a consultar en la comunidad de ayuda de Behance, porque para ello necesito ingresar a la página, y no puedo por dicho errorMás abajo les adjunto una captura del mensaje de errorOjalá alguien me pueda explicar a qué se debe, y cómo podría solucionarloMil gracias y un cordial saludo​​​​​​​ ​​​​​​​

've created some collections with subcategories and linked these to my home page. I want o be able to navigate directly to the page that has thumbnails of each of my sub categories. Instead it navigates to the Collection, then I need to click on that page to take me to the sub categories. Is there any way I can click on the category listed on the homepage e.g. "Birdlife" which then takes me directly to the sub-category page which shows "Seabirds", "Birds of Prey" etc?