Digital Editions

Hi, I work in the technical support service of an e-book store that uses Digital Editions.What we see is that a considerable and constant number of users use the option "Authorize without an ID" and then, after deleting the authorization or reinstalling the software, they can not reopen their ebooks.This option is very problematic, and I think it would be good if in the next updates it do not appear.Thank you very much.

je souhaite desactiver mes anciens appareils perdus et obtenir activation sur ma nouvelle tablette et mon nouvreau telephoneJe vous remercie

Je viens d'acquérier une Samsung Galaxy Tab S3.Il est impossible de la valider,Jusqu'à présent j'ai validé mon PC, une liseuse (morte) & une teablette agonisante.

We are having problems with our DRM'd files - ADE 4.5.7 is scrambling all of our images. The files work fine in version 3 but I don't want to have all of my customers downgrade to a very old version. Possibly 4.5.6 or a little older will work but I cannot find a link to the older version. Anyone know where I can find it?

I received the following message when trying to import a book from Google Play into Digital Editions:Error getting license Error E_GOOGLE_DEVICE_LIMIT_REACHEDCan anyone assist me to load the book onto my eReader?

please reset my DRM activations count, getting error too many activations

Hello,I am having trouble with my Kobo ereader and after factory resetting it and re-authorizing it a few time I am getting the error below.  Please reset my device activation so I can access the content I paid for.  Thank you

Hi,After several activiations and deactivations due to reinstalls of the same Kobo Touch device, I now get the error Maximum Amount of Computers per Id has been reached. Apparently the activations are counted, but the deactivations are not extracted from the count. Now I can't transfer my library books to my device anymore. As the support page directs I need to contact customer service to reset my account activations and that customer service page directs me to this forum. So please reset my activations as your support suggests, apparently I can't do it myself.Thanks and hoping for a quick resolution,Best regards

I can't transfer my epub book to my nook, message says fails to add book to target library

Hi!First time trying to use Adobe Digital Editions. Bought an e-book, which came as *.acsm file. Opening this results in unable to download error (E_ADEPT_REQUEST_EXPIRED). My time, date, and timezone are as they should be.Pls advise.Kaido

The ebook is a PDF downloaded by opening a ".acsm" file in ADE.  (The ebook was from Against the Clock's website, by the way.)  It can't be opened in Adobe Acrobat DC.  Is/Has anyone else having/had this issue?  If so, have you found a solution?  I've tried uninstalling and reinstalling ADE, as well as re-downloading the ebook using the original ".acsm" file.  The ebook appeared correctly before the update.I have an older install file sitting on my computer, so, for now, I've downgraded to v4.5.6.177148, which doesn't have the problem.  However, I'd still like an answer to this question.

I have to download digital editions to read library books on my device. I've had to reset my Kobo several times and now won't allow me to download new contact because it says I've reached my limit. What do I do?

Using a Mac with OS X El Capitan 10.11.6 I got problems to authorise my computer. The error message is always "Activation server error - code E_AUTH_BAD_DEVICE_KEY"The computer was authorised approx. 1 year ago.What to do to overcome this problem ?

I'm using ADE 4.5.7 on an iPad.  The text is invisible on most of the pages (can be highlighted, but not seen), although the frame and page number are still there.  Have tried re-installing the app and installing on a second iPad - same problem.  Any help would be greatly appreciated, this was an expensive textbook.

Digital Editions still refuses to open books I have purchase from Kobo. Further, it now refuses to open the splash page, showing books previously downloaded.So, for the THIRD time, can someone please explain what hoops I have to jump through to get this thing working again?And of course, my ORIGINAL problem, that I could not get it to open a specific book I'd purchased? Anyone have a clue?For your information, I've tried uninstalling and reinstalling, multiple times, with Versions 2, 3, and 5. NONE of them are working for me.

I just downloaded the new digital editions and I am having difficulty downloading a book from a website where this book was approved to digital editions. I am new to this software and am unsure on how to begin using it. Any help, advice or suggestions would be much appreciated.

When I updated from 4.5.6 to 4.5.7, suddenly my entire library disappeared, including all the bookshelves (including All Books, Purchased, Borrowed, etc.). When I double-click on an epub file, it opens ADE but does not display anything. When I add a new bookshelf, it shows as Untitled Bookshelf 1, but the title above shows All Items. When I add another, it shows Untitled Bookshelf 2, but the title shows Not Read ... If I keep going, the titles above all the Untitled bookshelves show all the missing default bookshelves. However, none of the bookshelves is populated with the books that were there before upgrading.Once I've added back the bookshelves, I can add the books to the shelves from the My Digital Editions directory. I can then open the books to read them. However, if I exit ADE and restart it, all my shelves are gone again!

Hello, Just in the last week all 3 of our computers are doing the same thing. We open Adobe Digital Editions and get a Blank Screen. You can not see books / bookshelves or the library. There are definitely books there that we have borrowed & downloaded from the Public Library. But we can't see them to be able to read them. Nor can we see our E-Book Readers when we connect those to the PC.I tried to Unistall & Re-Install ADE on one of the Laptops and it worked for one night. The next day we were back to a blank screen. So I tried to Unistall, Rename the "My Digital Editions" Folder to "My Digital Editions.Old" then Reinstalled ADE. Again, it worked for one night and the next day we were back to a blank screen. This is obviously very frustrating and since it is happening on 3 different computers I can't blame the computer! Does anyone have any suggestions. We are going on a holiday in a few weeks time and want to be able to have Library Books loaded onto our E-book Readers / Lapt

Previous to this week's newest update to adobe digital editions, my textbook (ironically, a photoshop textbook) worked fine.  After the update, all pictures diagrams and background colors appear as grayscale pixelated static mixed with black bars or occasionally tiled grayscale fragments of the original image.  I have already uninstalled/reinstalled Digital Editions as well as the textbook, but neither of those options seems to work.  Is there anything I can do to resolve this issue? 

I want to connect 2 e-readers to one adobe ID via Adobe Digital Editions.Autorisation of the second e-reader failed. First we thought that it was related to the e-reader so we returned it to the shop and got a new one.Also autorisation of that one failed. We tried what would happen when both would be connected to the computer at the same time. Still that did not worked so we tried what would happen when we would remove the autorisation for the first (working) e-reader. Unfortunatly after that also the first e-reader could not autorisied anymore.The two e-readers are of the same type. Pocketbook 626. One is shown in Adobe as "PB626". The other "Pocket626".Any suggestions to solve this?

I recently upgrade to version 4.5.7 of ADE after an upgrade of W10 to the fall update of W10. Now it's been 2 weeks and I suddenly discovered that ADE freezes when I try to download an eBook.The only thing to do is to restart ADE then it works one time and the next eBook same problem and new restart.When will this be solved or is there a solution?

Ich wollte nach längerem mal wieder ein ebook über die Onleihe lesen. Beim Versuch, die heruntergeladene Datei zu öffnen, erhalte ich die o.g. Fehlermeldung. Gleiches gilt für ebooks, die hier auf Adobe angeboten werden. Seit über 1 Stunde suche ich nach einer Lösung. Die Löschung der Autorisierung - wie in einem Forum vorgeschlagen - ist auch nicht möglich. Ich nutze ein MacBook und bin für jeden Hinweis dankbar, wie ich das Problem beheben kann.

I have Adobe Digital Editions 4.5.7 installed on a 2017 iMac running OSX High Sierra.When I try to load an .acsm file I get the following error message:"Unable to downloadError getting license. License ServerCommunication Problem:E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"Can anyone help me please?Brian White

I have changed my password but yet I still can't install adobe 3.0 version

Where is the user manual for Adobe Digital Editions?