Download & Install

Under installing from a disk I get the text: Fail to install and code 4. I can´t find code 4 in your manual. I tries to install again and then I got the failcode 81. What shall i do?I have Windows 10 Home. OS version 19041.1052Thankful for help Birgitta Lindeborg

I recently switched MacBook and am unable to download the installer (Creative Cloud). I've tried it in 3 different browsers (Chrome, Firefox and Safari) and in none of them the download starts. Is there a problem with the feature? Complicated paying for something I can't use anymore!

HiI am trying to install CS 5.5 Master Collection on Windows 10. It is an upgrade version from CS4. I have serial numbers for both. I have downloaded CS 5.5 and entered the serial number but then it asks to "Enter Serial Number Upgrade"I then have to select CS4 from a dropdown menu and enter my serial number but I get the message "This serial number is not for a qualifying product. Please try another."It looks like I need to download CS 4 as well, but it is no longer available from the Adobe website. I've activated the trial version of CS5.5 and keeping my fingers crossed that it will carry on working more than 30 days, but I'm not holding out much hope. Please can anyone let me know where I can get the version of CS4 that I need, or any other ideas that you have to make CS 5.5 work? ThanksCharlotte

Hallo, leider muss ich das System auf meinem PC neu installieren. Damit geht auch der Ordner mit den Dateien in der createiveCloud natürlich verloren, denn der liegt auf der Systemplatte. Gibt es eine Möglichkeit, die Dateien in der Cloud zu erhalten und auch die Links so zu belassen, wie sie momentan sind? Danke und Gruß Hermann-Josef

I just downloaded the creative cloud app and it worked long enough for me to download Illustrator and Photoshop. Now it won't open no matter how many times I restart my computer. I need to download Indesign but can't. If anyone had a solution to this that would be very helpful!

 I'm a Korean user so my interface doesn't really match everyone else's, but I seem to have this issue with egress ips It basically says that "Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator"  I first downloaded Adobe Cloud from my school website but it turned out that I needed to be on campus to use it so I decided to purchase it myself (student version) After purchasing it I downloaded photoshop and tried opening it but this message keeps on popping up. Can I get some help with this issue, please? Thank you.  

Hello, since I want to upgrade to a Surface Book, I would like to convert my Mac license into a Windows license. My license is originally a Windows license, which was converted to Mac some time ago. In my Adobe ID still both serial numbers are displayed, only the Windows serial number is currently disabled. Would it be possible to reactivate the Windows serial number and remove or disable the Mac serial number?Many Thanksgreeting

I have been using a new iMac since May, 2021. Illustrator causing a system crash while working on various files. I can not pin-point the problem. The iMac screen turns black and the external monitor turns green. I have to force a reboot. I understand that someone who I work with is experiencing the same exact problem, but he is mainly using Photoshop. Seems to be only Adobe apps causing the crash. All other apps that are installed to not cause this crash. I have reached out to Apple and they asked me to re-install the apps and if that didn't fix the problem to try setting up a new user acccount on the Mac. Try both and still crashing. Apple told me next step would be to reach out to Adobe or try re-installing the OS. Any ideas? I never had this issue on my previous mac running Catalina.

I have been trying to download Premiere Pro. When I click install it says Installation failed and I press retry and the same thing pops up.

I can't install AI CC I did all the solutions, but nothing helped: 1. I was updates Windows.2.Disable Group policy3.Install the latest digital certificate noting help still Errorwhat else can I do? 

I have recently upgraded to Windows 10. For some reason, after a few weeks, I now cannot open any Adobe CC files ie Photoshop, Lightroom, Bridge, CCloud. When I click on desktop Icons, nothing happens. I have tried opening exe files as administrator, and again, nothing.  I am tempted to uninstall & re install, but not sure if this will resolve issue.. or if in- fact I can. Hope you can help out!

I have a 13in MBP 2019 running Catalina. And I'm trying to install Photoshop any version with my Creative Cloud account. Do I need to upgrade my GFX card before I can use Photoshop on this machine or is there an older version I can install that is compatible with the factory GFX card ? The GPU is Intel Iris Plus Graphics 645 1536 MB. I've been trying to install photoshop 2020 from an older installer but it keeps bouncing me to an error 41 that disabling my firewall doesn't fix. Any help is greatly appreciated~

I wanted to download lightroom 6.0 on my new mac....but this happens.  

Hallo, gibt es die kostenlose Photoshop-Version CS2 nicht mehr? Die Seriennummer, die man im Netz dazu findet, stimmt wohl nicht mehr. Liegt es vielleicht an Windows 10?   Freue mich sehr über Antworten.   Grüße!

Hello community, Everytime I try download the "Adope illustrator" it won't download it. I'd tried different servers, but the same thing happens every time... And it just disappear, when I'm moving my mouse, here is a screenshot down below: Please help ASAP!!!

I already install the creative cloud in my new Mac Mini M1 Chip. The window of the creative cloud do not do anything. It open but it won't let me click anything.Any help?

Hello,,I can't download Illustrator on my IMAC, it gives me Error 105 and i tried all the suggested solutions but I still can't download it!! what should I do. Thank you.

Bonjour, je viens d'installer creative cloud sur mon mac pour tester photoshop avant de l'acheter mais lorsque je teste et installant la version d'essai, j'ai directement un message comme quoi ma version d'essai est expirée.Quelqu'un sait-il d'où cela vient et comment régler le problème car j'aimerais bien tester l'applicatif avant de l'acheter.Merci

Hi there,  I have been using Creative Cloud for many years on my old MacBook Pro, mainly Lightroom Classic, Lightroom CC and Photoshop. I have now upgraded to a new iMac, have installed Creative Cloud and downloaded the apps i use. When I open Lightroom and Photoshop however, none of my presets, matadata or preferences have loaded, it is just the original Lightroom and Photoshop without any of my settings that are on the versions still on my MacBook Pro. How do I get my new iMac's CC programmes to update with all of my preferences? Thank you,Shannon.

Hi,I work in a school, i have installed the software cs6 aster collection onto pc's many times without issue, the last was last month and now i have come to rebuild a bunch of pc's for an exam use in a classroom that requires the software for the students exam, when i go to install from our school networks software library i input serial key and click install, it then starts and gets to 2% and suddenly stops and error message pops up about an error occurred try the following steps like restart system etc, it also has a link to support and when i click it i get a window explaining it could be to do with the serial key being fraudulent or incorrect or corrupted somehow, can anyone help please as i need to install this program onto alot of pc's ready for exams next week.

Creative Cloud showed me 2 updates for Photoshop, 21.2.9 and 22.4.2. I did the more recent of the two, 22.4.2, but CC keeps bugging me to install the earlier update. Is this necessary, and will I then have to reinstall the more recent update?-David

How can I install my old Master Collection CS5 from an old laptop to my new one? I have CDs, but my new laptop does not have CD drive. Still have the serial numbers, and I am trying to register my product to Adobe (and download) but it says: product already in use (I guess, installed in my old laptop). How can I install this product to my new laptop?Thank you.

The Creative Cloud Application Manager icon in the top menu bar of my Mac disappeared. The old Adobe CS Update icon still existed, so I clicked on that. Up comes a message saying I have to update my Creative Cloud Application Manager, which then launches by itself. Unfortunately it no longer recognizes my password. So, I go to the Creative Cloud web page, try to log in and get the alert to change my password. Thinking this has something to do with the security breach, I create a new password and after the email confirmation I am able to log in. Great. Then I try to update the Creative Cloud Application Manager, but it still won't recognize my password. I've tried it multiple times, but no luck. What to do???

Ich habe siet 3 Jahren PS und LR als Jahresabo. In der Appliktion ewird mir angeziegt das bei beiden das Abo abgelaufen ist obwohl dies im Febr verklängert wurde. Ich kann beides aus der Creatice cloud nicht downloaden und habe zur Option nur Test oder Kauf. Laut Adobe support ist alles bei mir auf grün, d.h. Abo Aktiv . Habe das Cleaner Tool drüberlaufen lassen und alles wie mit dem Support besproche ndeinstalliert und die Create cloud ebenso. Creative Cloud danach neuinstalliert mit demselbem Resulat. Abo ist Aktiv jedoch sind die Programme nicht nutzbar. Any idea? 

What support is available for my Adobe software or service?   Please see Adobe software support guidelines for information on the support options available for the Adobe application installed on the computer.   Which Adobe applications are available for download?   Information regarding the availability of different versions of Adobe applications can be found in Apps available for download.  For details on how to download Non-subscription Adobe applications, see Download older versions of Adobe apps.   Where can I find information on when an Adobe software or service will reach the end of its support period?   You can find details on which Adobe application versions are supported and for how long at Adobe Support Policies: Supported Product Versions.  If you are using a software title that is no longer supported, then see Adobe software support guidelines for more information.