Enterprise & Teams

I am making appeals for the cancellation of the subscription because my son is under 18 and he asked me to buy an Adobe software package for him. He told me that you will not charge me money from the card, I am not too rich and I do not want to be charged every month so please remove this subscription 

A solution that requires each user to individually interact with Adobe? Wow. Occult.

[Moderator moved from Download & Install to Enterprise & Teams.]   Why do I get a "Verifying..." popup almost everytime I run an Adobe product? We have Adobe for Teams & the 60 second - plus delay is annoying when you're trying to open something fast...

Hello, I'm facing the following issue of "You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator." I was able to login easily without issues for the last year or so. I chatted with a CS rep recently to cancel my Adobe and now I can't log in. All I need is to view invoices and get them to accounting but I cannot access admin panel. I would really appreciate support and help on this one. Thanks!

...it would be helpful if they didn't have to sit and stare at this for over 10 minutes, and it's STILL running!

Hello, I'm trying to deploy Creative Cloud via Intune but I received the 2 following errors below : Access is denied. (0x80070005) : I assume I solved this issue by deploying a PowerShell Script thanks to this thread : https://community.adobe.com/t5/enterprise-teams/security-zone-registry-settings-is-enabled-error-code-708/m-p/11816396(I had this issue in my VM that's why ...) Then now, I get this error : Error code: 0x80070004 UnknownGoogled it, find that this error translate to "The system cannot open the file." But sadly I can't find a solution.Any idea how to workaround please ? Attached file : - Screeshot from Intune's error- Exemple of Intune Deployment .log fileYour help would be much appreciated.Thank you

I do video for a university who supplies a Creative Cloud membership via an enterprise account, but my cloud storage is almost full (lightroom catalog) and I can't upgrade because it's an enterprise account. It would be very convenient if Adobe would add a way to pay for the upgrade on an individual account basis when on an enterprise plan. Thanks!

Hi Jeff (and Nancy), I'm having a tough time with customer support over the phone, being transferred multiple times and having to explain my Adobe Teams issues from the beginning each time. I also feel like I've spent most of this afternoon teaching Adobe support phone agents about Adobe products and services, like how Teams Projects functionality is currently available for free to those of us with Individual memberships. I produce corporate content, and hire freelance editors to work on them. Team Projects in Premiere could potentially really help us work better together. I don't necessarily work with the same editor(s), but they do all have their own Adobe Creative Cloud [individual] memberships.  How many $80/mo Adobe Teams memberships do I need to buy? Is a license the same as a "seat"? If my company buys one $80/mo Teams license, can I invite a freelancer to work with me for a couple days on a Team Project in Premiere if she has her own Creative Cloud memb

Dear allIn our division we have adobe serials (vip codes) for creative all apps.We installed it to a pc. After few months an employee signed out from cloud app and signed in with his credentials. The problem isthat his credentials is for trial mode. So we tried to sign out from the application, but every time its automatically sign in to his credentials. Is there any solution (before our last solution = format pc and reinstall everything) how to overcome it??? 

Please guide on how to implement/set X-Permitted-Corss-Domain-Policy security header in Apache Tomcat 8.5 (Not in Apache HTTP Server; only in Tomcat)

Hello i cant login into the Creative Cloud Packager (screenshot). The issue is on my Home PC with 20H2 (Build 19042.868) and on my Office PC with 20H2 (Build 19042.906). How I can fix this? Nicklas 

Hello, I have looked at multiple tutorials in regards to fixing the error “You Don't Have Access to Manage Apps”. I follow the steps going to Library/ApplicationSupport/OOBE/ however the folder is completely different to the the tutorials and I am unable to find the file ServiceConfig.xml. I have searched through the computer to find ServiceConfig.xml. From what I have read the only way to resolve my issue is to make changes to that file however I cannot fix it if I can’t find it. 

It’s with great excitement that we announce the release of the Insights section in the Admin Console to track users' license assignment. License assignment data supports named user licenses for Creative Cloud and Document Cloud products purchased under the Enterprise Term License Agreement (ETLA). System admins can track their users' license assignment via the Insights tab in the Admin Console. The assignment dashboard displays a graphical view of each product's historical assignment. Admins can select any available product to view its Year-to-date and Monthly view. Learn more

I'm trying to write a Powersheel script that will install Lightroom Classic and Premier Pro.I've seen various pages that direct to installation lniks, but couldn't find any of the actual links. They all either direct to Creative Cloud or to prodesigntool.comIs there no longer a way to get a direct lnik? Thanks

Is it possible to add a user and an extra license without giving access to the administrators files. The reason for asking is that I currently have data and contracts that are for my eyes only, however I am interested in having a user that can arrange contracts etc for clients and save these in a cloud or folder where I can see these too, but as mentioned with limited view to my files. 

Remote Update Manager , SCCM uses service accountI am hoping someone could point me in the right direction. I have deployed an AdobeCC package to a few test clients using SCCM. I have command line to invoke Remote update manager through a package from SCCM but the problem is when invoked it tries to access internet where there is a block for service accounts which SCCM uses, is there an option to go around this issue , my end users are not admins so they cant run this command to update the system , Any help will be appreciated

Hello everyone, I need to download Adobe premiere pro and after effects maybe like a 2019 version? I do have MacOS 10.13 but creative cloud is persistent and only gives me the option that I MUST download MacOS 10.14 but that makes my mac so slower and I in the past always downloaded the 2019 version (i guess was that one) but now the option to download older version is gone!! what can I do? 😞 I have a student account so it says that I have to contact my IT department but they're not smart lol .thanks guys!!

The log files used to be generate a file name PDApp.log in current user temp dir.It seems that has changed to a random name like MSI919fa.log or MSI11b59.log. Is there a way to run the enterpise installer gerenerated via teh Adobe admin console? Current options seem to be:setup [--silent] [--ADOBEINSTALLDIR=<TargetInstallDirPath>] [--INSTALLLANGUAGE=<ProductInstallLanguage>] [{-h, -help, --help}] Is there an undocumented  log file switch?  Regards,James

So I have a personal Adobe Account and a Adobe account for work. I just find it to be a hassle to login and out if I want to do personal work sometimes. I was wondering when, for example I do a personal project in After Effects/Photoshop on my work account, but only save it to my computer and not to the Creative Cloud, will my employer see that project? To repeat I only save it to my PC in the downloads section and not Creative Cloud. I just want to know, because I don't want to be problem if they can see it. I just would want to know if they can see files that are not saved in the Creative Cloud and just on your PC. Also, my PC is owned by me and not company issued. Thank you for any help in advance!

Hi, I have an Adobe personal account which was linked to my work account and that I was paying for in 2020-2021. However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account. Knowing this, I tried to cancel my subscription from billing again but with no luck - as it was now covered by work. I am now unable to access any help because it is via an account staff administator. Please advise if there is a way I can personally sort this out. ThanksErrol 

So I have a personal Adobe Account and a Adobe account for work. I just find it to be a hassle to login and out if I want to do personal work sometimes. I was wondering when, for example I do a personal project in After Effects/Photoshop on my work account, but only save it to my computer and not to the Creative Cloud, will my employer see that project? To repeat I only save it to my PC in the downloads section and not Creative Cloud. I just want to know, because I don't want to be problem if they can see it. I just would want to know if they can see files that are not saved in the Creative Cloud and just on your PC. Also, my PC is owned by me and not company issued. Thank you for any help in advance!

The same thing is happening to me! And none of the solutions are working for me. How did you end up fixing this? 

We have a team creative library with all our companies assets. I want to share this with the company so they if they are looking for an icon, vector a logo, etc they can just download it. I'm getting feedback from a few people, you need a licence to view this? Possible workarounds? Thanks

Receiving the "Adobe CEF Helper has stopped working" on my user ID only however when I login with other ID's its working fine. The moment I add my credential to the CC, it will start sending the ADobe CEF helper has stopped working error continuously. Please help, our IT engineer could not find any way to fix this error.  

Creative Cloud used to work seamlessly for me at work. About three months ago, I started noticing NOT COMPATIBLE issues in the Desktop management app - and I'm getting a weird driver error with Premier Pro. Yesterday, InDesign was acting up so I uninstalled. Reintalled this morning and immediately it shows UPDATE AVAILABLE - and then when I click UPDATE, it does nothing. If I reinstalled, why wouldn't it have installed the latest version?  There are so many Adobe ghosts in my machine right now, I honestly don't know what to do. And our small IT group is losing interest. Help! P.S. At first it was throwing me an OS error but I am running the latest version of Windows.