Enterprise & Teams

I have read related posts on this issue and they don't help. I installed Creative Cloud but when I try to open it, I get the message below. I updated Windows 10 before the CC installation. It should include the c runtime file the error refers to. I went to the Microsoft site to see if there was a seperate file I could install but the ones referenced in this forum are all for pre-Windows 10 systems. Any suggestions on how I can fix this? Thanks.   

I'm sorry to ask this here, but I don't know how to get help.My employer has had a small license for years. I was told to use my corporate email address... and follow the wikihow at:https://www.wikihow.com/Activate-Adobe-Products  which seems to present "cloud" or "app" approaches. After a while my corporate it said go cloud so I did the download for that, and started to sign in with corp email. I assigned my own password, because that's what the progression of dialogs said to do (there was no back or cancel option) and... when I got in to Creative Cloud Desktop and go to "graphic design" in the menu of apps on the left, In Design shows up in the main panel with buttons on the upper right to "Try" or "Buy".So, I figured I setup a login with that email that wasn't attached to our company. BUT when go to My account and I click "get help" it pops a blue dialog that says I should contact my site administrator for assistance so.. -that- sounds like I am connected to the enterprise lice

Hello, I need help!I'm a graphic design student and my high school pays me the Adobe suite every year. This year, I happened to copy all of my files from the Creative Cloud to my USB flash drive. After that, I deleted the files from my Creative Cloud to make space (thinking that all my files were copied to my USB flash drive). But when I opened the USB flash drive, the tree structure of my files was there but not the content (all my InDesign, Illustrator, PDF files... disappeared!).I can't contact Adobe support because this message appears every time: "You don't seem to have access to Adobe Admin Console. If you think this is an error, please contact your system administrator".Does anyone have a solution?

My school has granted us access to all the apps for free as part of a company account. But I don't know how to change into a company account 

HiI bought Creative Cloud for PHOTO (Photoshop and Lightroom) and I install them on my iMac (Retina 5K, 27-inch, 2017 – i7 quad-core 4,2 GHz – 48 GB DDR4).Before I use Photoshop 2015. When I try to update through the app, I get an error message saying: “   ” If i try to update through the Creative cloud updater it says the app is up to date but something is not going WELL… I uninstalled everything, CLEAR the system, then reinstalled ALL and... NOTHING!!! Adobe UpdaterUpdates have been disabled for this machine.Please contact your administrator. This message appears when I try to update from Photoshop 22.2.0.  I uninstall EVERYTHING!I TRY EVERYTHING! Someone could help me?

I've tried canceling my membership but the plan page doesn't give me that option and I've tried everything else that I can think of, does anyone have any advice or a phone number I can call?

I currently hve an enterprise acount but want to split a number of users out into their own environment. How can I split my current account out? 

Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

Hi, We package and deploy all required Adobe CC apps via the Adobe Admin portal and SCCM, but we have an issue with the update side of it.We have our own AUSST server and all is working fine there but is there a way we can allow non-admins to be able to only update the currenlty installed apps via the Creative Cloud Desktop app but not have the ability to choose and install other Apps that are listed in the "All apps" section of Creative Cloud Desktop?  We don't want users installing apps we haven't managed. Thanks 

When I click the Your work area in Adobe Creative cloud web portal then I am getting this error message Error 401: Unauthorized

Today when I launched Adobe XD the UI was in Chinese, and when I try to access the Language under Help (within Adobe XD) setting it is unavailable/greyed out. Previously the UI language was English.    How to get it back to English?   Some details: I am on Windows 10 - and my Windows display language is set to English  (United States), my "Preferred languages" setting is English (set to default) and Swedish. Region/Country is set to Sweden.  I am on company subscription, with full access to all (or most) Adobe apps. My other installed Adobe apps (Photoshop/Illustrator/CC) are in English.  I use to work in China before, but since one month ago my work location is Sweden.  The Adobe subscription was setup during my time in China.    <The Title was renamed by moderator>

Hi,  We have a user who is trying to install adobe dc but he gets the below error. We have tried unistalling everything but its still not working, can someone help?  

One of my editors is not able to sync fonts or library files with the rest of the team. The app is showing an uknown sync error and no folder location path. "Pause syncing" button is unresponsive and trying to select the folder location to User>Creative Cloud Files just leaves the app stuck in "moving folder". In addition to the sync error, all of the mogrt files she was attempting to sync to the CC library have vanished from the my work section of the app. My guess is they never made it to the cloud, is there a local temp folder where those still might exist? Adobe logs are uploaded.AdobeLogs_20210226_125158_269-mac.zip We tried various suggested methods to restore sync with no luck:Using the CCuninstal tool and reinstalling version 3.12.8.1 manuallyTrashing the CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx filesTrashing the .db files in coresync 

How do we prevent CC app from requiring a security code even though MFA is turned off? Its EXTREMELY disruptive to user workflow and to admins because the linked admin email is not accessible to users on the account. We want to never have to type in a security code, only to use name/pass for login.

Buenas! Tengo un usuario en adobe, está el contrato pagado y todo en orden, funció bien durante unas semanas y luego ya no me deja descargarme nada. ¿Por qué es?Tenemos un contrato corporativo donde podemos crearnos cuentas cada miembro del equipo, soy la unica a la que no le funciona... help me! 🙂

Hello. I wanted to ask a question. Is it possible, if the payment went through, to cancel the subscription and return the money? I ask you to answer faster. my payment went through less than 24 hours ago, but the payment went through automatic and I did not want to pay. help me please.

Hi I am currently paying for the creative cloud all apps access but it is only giving me acces to the adobe enterprise. I cannot figure out how to get in contact with Adobe as it keep sending me in circles. What should I do? Thanks 

Hi,We've recently changed our company's domain, so all the Adobe accounts are with the old email accounts. Is there any way to update the Adobe accounts with a new email without deleting the original ID?  I ask this as many of our users have some significant amount of information on the Creative Cloud, and I would need to migrate that information somewhere before I delete the user, and reassign a new email account. Thanks for your helpJDL

We've a small designing team (just 3 users) and we have one CC license. We'd like to assign the license to the user just for regular working time (10 a.m. - 5 p.m.) period. Then, we'd like to assign the license to the admin user at the other time periods. Can we do this and how?  Thanks a lot.

hello ,is it possible to get a quote Adobe Master Collection CC 2020, 150 users (Adobe CLP (Cumulative Licensing Program) - 04 years old)

Hello! We use RUM on our Macs all the time. Our users do not have admin rights. And our Adobe installs are configured as managed.  Lately we've noticed RUM is not seeing the updates to some of the CC applications that have updates available to them. For instance, InDesign 14 (CC 2019) has a critical update to version 14.0.3. When we run RUM this update is not available in the list. Any reason why?

Can Remote Update Manager (RUM) be executed as local system account and connect to on premise AUSST?I have set up AUSST on a server, Domain users are abled to connect and update adobe products from the server. I want to be able to use sccm to trigger the updates, but SCCM client runs as the local system account. When I need the local system account to have access to network resources we add Authenticated users to the Appropriate ACL and things work.  I have tried adding the accounts below to IIS as well as the folder structure and share starting with Read, modify and full rights.Authenticated UsersEveryoneDomain computersDomain usersAs well as the specific AD computer account I am testing on.  07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ############################################

It seems we have a problem either with our AUSST server or the overrides file. If I have the overrides file in place in the 2 locations on Windows machinesC:\ProgramData\Adobe\AAMUpdater\1.0\"C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\" When I launch the Creative Cloud App I don't have options to install new software - only to launch existing software and update existing software If I remove these files, restart the computer and launch Creative Cloud App - all is normal - I can install new software I have notriced that we have a large number of 0 size files on the AUSST server ending in .aamdownload - which is the temporary files. Our AUSST server syncs once a week - last weeks log file shows no download errors, but I am wondering if an earlier sync thinks that it worked correctly but didn't actually correctly download a file?

I removed all Creative Cloud Apps.I removed Creative Cloud.Downloaded Creative Cloud and installed it again.Installed After Effects with my idiom (Portuguese Brazil).After Effects Opened in English.I removed After Effects (no other adobe program is installed).Installed again. Same problem.My windows machine is in Portuguese. So, I don't know why After Effects is only being installed in English.Years and Years and adobe still can't put a change language option inside their software. Even Windows can do this on the fly.

I want to cancel my Acrobat Pro DC subscription but there is no cancellation button. Such old tricks are really shameful for a comapny like Adobe. The help pages are just a loop of self-referring webpages. Here comes a screenshot: