Enterprise & Teams

If your Creative Cloud desktop app is displaying the following errors:   Blank white screen Adobe CEF Helper has stopped working   We now have an update available for the Creative Cloud desktop app (v 5.4.2.541), please click on this link to download the patch and install it to resolve this issue.  Admins can create a package that contains the Creative Cloud desktop app from the Admin Console and deploy it to affected devices.  

I think there is a state bug in the way the Creative Cloud app on Mac detects network changes (or not). I was on a network that used proxies and did not use any Adobe apps. I've returned to a different network where proxies are not required. The Creative Cloud menu bar option only now opens up to a screen requesting proxy sign in. Can't exit that screen. There is no option to skip this and just work with creative cloud (I needed to invite someone - quickly - but wasting time). Need to recheck the network status to know if proxies are required or let the user skip this.

HelloI need to manage the way in which the information of my users can be shared in Creative Cloud, in the company we have an Information Security Management System together with Data Loss Prevention Policies and I need to block domains in order to authorize the use of this tool.Regards.

Is it possible to use Education FTE Named license instead of a Device license on a public PC in the school lab? 

Hi, For several days I'm plaged by Adobe Crective Cloud for Desktop that won't start-up. When I open it, a white screen apears and it looks like it keeps on rebooting and rebooting and rebooting, because I keep seeing that the program is loading and the log in window keeps refreshing with a new picture like every second. After give or take 20 times, the window just closes and I can start all over again, with the same result. This is very frustrating, because all apps are controlled from the Adobe CC Desktop tool, and seeing as I can't get in, I can't manage all other apps. For instance, I'd like to install a older version of Photoshop because for some reason the newest version won't work on my PC, but an older version workd perfectly. But I can't downgrade to an older version, because to do that, I need access to Adobe CC Desktop. Please help me out, seeing as I already tried to uninstall CC Desktop several times, but the same thing keeps happening. Thank you.

I am looking for additional information on how the --filterProducts switch works in AUSST Cleanup. I understand that this is where you need to add SAP Codes to retain. Is there an example script showing how to how the SAP codes should be correctly formatted and added?  What will happen if I run the script without the --filterProducts switch?

Is it available to use Named licenses with designated accounts instead of actual user accounts in VM?

 I am having a problem with photoshop, so i deleted photoshop off of my laptop to just re-install it but it is only giving me the update option instead of re-installing it. It is not on my macbook anymore. 

Please can anyone help is there a list of all the Licenced cloud applications release dates so i'm able to match purchase and subscription for renewel's to make sure all application and versions are covererd over the cloud years .I know you can only purchase latest versions but checking back historically for the Customer. Appreciate any help given Pearl

When installing the app, it comes up with error 71 (unable to install to network). How do I fix this?

NO ME APARECE EL BOTON PARA CANCELAR MI CUENTAes urgente que la cancelequiero cancelarla porque ya no la uso adjunto evidencia: 

I cannot get a package from the Adobe Admin Console to install on an M1 Mac.  I built the package for named user license and picked self service.  I downloaded the package downloader, then downloaded the installer package.  Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html.  I get an installation failed when installing.  Here are some screenshots and install.log excerpt.   

I purchased Adobe Creative Cloud on 1/29/21 as part of my community college course requirement. Now on 3/07/21 I am getting a notice that my trial has ended and I cannot access the program! Adobe has to have the worst customer service access ever! For what you have to pay for these programs there should be better customer support than a community board! I need to get into this program to complete my assignments. I even attempted to do a support chat, but now it's telling me that I need to contact my administrator, well could someone tell me who that is supposed to be considering I purchased this program on my own. Also are you seriously going to charge an additional fee for Photoshop after paying $200+ for Adobe Creative Cloud! 

Hello, Our company just upgraded to Adobe CC 2020 v 5.4.1.534.  I regulary use CC Libraries in AI, PS, and ID.  With the upgrade, the many of the icons are very small and difficult to see compared to the last version we ran (2019). It used to blow up the icon size so that all were easy to identify before pulling out any asset.  Now it is much more difficult to use.  Also the background is very dark which makes it even harder to see. I know I can change the grey interface color in preferences, but I had this same interface color on the last version and it didn't affect the background on the icons.  Not sure why this was changed and if there is any solution.  See image: 2020 on left, 2019 on right.  

Hello Adobe community !I have an issue deploying the Creative Cloud Packager on the computer of a customer. Basically it's a school. The computer is on Mac OS Mojave 10.14.6.I get the error : "the remote server is not responding in a proper manner"I took control of the computer remotely and saw that she downloaded the regular version of Creative Cloud. So I did a deep clean, deleting all adobe-related processes, services, files and folders.Then I downloaded the Creative Cloud Packager from the admin console, and tried to install the package but that's where I get the error mentionned above.I'm pretty new to deploy package to make a legacy device license.So do I need to whitelist Adobe network endpoints ? Though the firevault was down ?How can I fix this error, what did I miss ?Thank you for taking time to look at my thread.Looking forward to read your answers. Kind regards,Thomas

I have read related posts on this issue and they don't help. I installed Creative Cloud but when I try to open it, I get the message below. I updated Windows 10 before the CC installation. It should include the c runtime file the error refers to. I went to the Microsoft site to see if there was a seperate file I could install but the ones referenced in this forum are all for pre-Windows 10 systems. Any suggestions on how I can fix this? Thanks.   

I'm sorry to ask this here, but I don't know how to get help.My employer has had a small license for years. I was told to use my corporate email address... and follow the wikihow at:https://www.wikihow.com/Activate-Adobe-Products  which seems to present "cloud" or "app" approaches. After a while my corporate it said go cloud so I did the download for that, and started to sign in with corp email. I assigned my own password, because that's what the progression of dialogs said to do (there was no back or cancel option) and... when I got in to Creative Cloud Desktop and go to "graphic design" in the menu of apps on the left, In Design shows up in the main panel with buttons on the upper right to "Try" or "Buy".So, I figured I setup a login with that email that wasn't attached to our company. BUT when go to My account and I click "get help" it pops a blue dialog that says I should contact my site administrator for assistance so.. -that- sounds like I am connected to the enterprise lice

Hello, I need help!I'm a graphic design student and my high school pays me the Adobe suite every year. This year, I happened to copy all of my files from the Creative Cloud to my USB flash drive. After that, I deleted the files from my Creative Cloud to make space (thinking that all my files were copied to my USB flash drive). But when I opened the USB flash drive, the tree structure of my files was there but not the content (all my InDesign, Illustrator, PDF files... disappeared!).I can't contact Adobe support because this message appears every time: "You don't seem to have access to Adobe Admin Console. If you think this is an error, please contact your system administrator".Does anyone have a solution?

My school has granted us access to all the apps for free as part of a company account. But I don't know how to change into a company account 

HiI bought Creative Cloud for PHOTO (Photoshop and Lightroom) and I install them on my iMac (Retina 5K, 27-inch, 2017 – i7 quad-core 4,2 GHz – 48 GB DDR4).Before I use Photoshop 2015. When I try to update through the app, I get an error message saying: “   ” If i try to update through the Creative cloud updater it says the app is up to date but something is not going WELL… I uninstalled everything, CLEAR the system, then reinstalled ALL and... NOTHING!!! Adobe UpdaterUpdates have been disabled for this machine.Please contact your administrator. This message appears when I try to update from Photoshop 22.2.0.  I uninstall EVERYTHING!I TRY EVERYTHING! Someone could help me?

I've tried canceling my membership but the plan page doesn't give me that option and I've tried everything else that I can think of, does anyone have any advice or a phone number I can call?

I currently hve an enterprise acount but want to split a number of users out into their own environment. How can I split my current account out? 

Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

Hi, We package and deploy all required Adobe CC apps via the Adobe Admin portal and SCCM, but we have an issue with the update side of it.We have our own AUSST server and all is working fine there but is there a way we can allow non-admins to be able to only update the currenlty installed apps via the Creative Cloud Desktop app but not have the ability to choose and install other Apps that are listed in the "All apps" section of Creative Cloud Desktop?  We don't want users installing apps we haven't managed. Thanks 

When I click the Your work area in Adobe Creative cloud web portal then I am getting this error message Error 401: Unauthorized