Enterprise & Teams

I have a user who has been assigned a full Creative Cloud license for all applications. This appears in her account as 'Adobe for Teams' as expected, but next to it is also 'Creative Cloud Free Membership', which is taking precedence over the full license.   When trying to install certain applications from Creative Cloud, and when trying to access certain features such as fonts, it is ignoring the full license and instead only recognising her free membership. The issue is not specific to one device, CC version or web browser, and even after removing her license and re-assigning it the issue has persisted. I've even removed her Adobe account completely, re-created it, and then re-assigned a full Creative Cloud license to her again. None of this has worked, and her license is still ignored in favour of the free membership plan.   Can someone please advise on how I might go about resolving this?

My creative cloud jumps from online 5 secs the offline 5 secs. I have tried everything, Restart, Wi-Fi diagnostics, Reinstall, Update, and i cannot install any Adobe Product because after i click install (in the 5 seconds) it keep saying:Then it i can go online for a few seconds (Video Down) Can somebody please help me?  

Hi everyone, i would really appreciate some help. I have contacted adobe but will not get a reply until next week and was hoping smeone could help me quicker than that.I have purchased Adobe creative cloud for my computer lab at school. I have gone through all the instructions of creating a package, syncing ot google, installing package etc. I can see the software there but when I try to get in it asks me to login and when I try to login it takes me straight to a free trial screen where my only option is to start a free tial. Any suggestions? 

I keep getting logged out of all creative cloud apps after 10 minutes. Everything is up to date so I dont understand why this is happening. 

We have 91 Creative Cloud accounts, and regardless of the number of times we specifically opt-out of marketing emails in each account, Adobe re-enables "Adobe may send me marketing messages...". If I go into any account, specifically uncheck the email box for marketing messages, and I receive confirmation we have successfully changed the setting. I can log out, and right back in only to see the check-box re-enabled so Adobe can continue to spam me. How to I globally opt-out of Adobe spamming all 91 of our accounts? This process feels like a significant breach of my right to opt-out.

Have creative cloud on 2 computer - desktop & laptop - Experienced power failure on Desktop with some Adobe apps running.. Now when I start any creative app (Acrobat Pro for instance) on my dektop - I always have to login to my adobe account and it forces me to sign out of one of my activations (laptop or desktop) so it can start a new instance on my computer (so I have to logout of my desktop even though I am on my desktop). Once I do this, the apps stay working until I shut down - then the next time, I'll have to go through the whole process again.  How do I get adobe to understand the system I'm starting on IS the desktop I have registered?

Hi all, yesterday, I was able to use adobe xd and premier, but today, when I did not even change any setting I cannot use them anymore, saying error 146. As such, I went to uninstall and reinstall everything, and now I got certain app, photoshop,adobe xd, premier pro, and illustrator that is showing error 146. Why is that so, I did nothing different and now this error pops up. Please help me.

My team is currently using Adobe Creative Cloud Teams for work (design agency, 10+ employees) but we're looking into Enterprise as a future storage solution (we want to replace our exisiting server which is dying and move completely cloud based instead). I have a question about storage - currently our Indesign files are saved locally and synced to the cloud, but these are taking up space on our laptops. Once we move our entire server to the cloud we will run out of space on our laptops (which defeats the object of cloud storage in the first place). I assumed CC was similar to Google Drive and didn't take up space locally, but it seems that isn't the case? Turning syncing off isn't really an option as the way we work in Indesign uses live files with live links, so downloading/packaging isn't an option. Is there any way to stop CC syncing certain files? (like Dropbox does), or are the only options sync everything or sync nothing?

I have Adobe CC Teams on 2 laptops, my main work laptop and another smaller one I use for client presentations. The smaller laptop doesn’t have much space on it, I rarely use it so it’s not much of a problem. Today I turned on the smaller laptop and CC started syncing, to my horror I noticed on my main work laptop half my CC files disappeared. I checked my local trash and they weren’t in there either. I went onto CC’s website and found them in my deleted/archived folder (they weren't easy to find either as there was a lot of rubbish in there) and was able to restore them. I think this happened because my smaller laptop didn’t have enough space to sync the files locally, but why would CC delete the files from my other computer? It wasn’t just mine, other co-workers share my CC files and they all messaged me in a panic because the files were gone. This just seems crazy to me, cloud storage shouldn't work this way. Surely Adobe CC is designed to run on multiple devices, and

Hi everyone. I have just bought for Premiere Pro by using my school email account. By then, I have recieved an confimation email and message from Adobe to the email address above. The main concern is that, my Creative Cloud got no trade or plan record in my account information so I cannot install it now. For more informations, I have purchased for Premiere Pro with using another account for around 3 months. Due to pricing matter, I switched to my school account for re-install. Still, I have my Premiere Pro application in my laptop but its trial ended, meaning I cannot use it unless I successfully paid. At the moment, I cannot contact anyone from Adobe customer service department as the notification said there have a contact person in my school responese for it. In fact, our school seem didn't show us who is the representative. With using another account, Adobe also told me that opening hours for the customer service would be 9 a.m. to 5 p.m. Thank you for spending time t

Hello Colleagues,I have set up an AUSST Server on a Windows 2016 Machine with IIS.The AUSST is successfully installed and synchronized. The Client Configuration is done and placed on the clients. I can access the Update Path over the Clients Browser.When the Windows 10 Client connects to the Update Server, I get a list of the missing updates and he starts to download them. However, the download does not complete and the Creative Cloud Desktop Tools switches from online to offline.In the end the download failed, sometimes I can see the error code 118.

Ciao ho unutente che non riesce ad installare XD su un Mac con Catalina. Appare una schermata con la scritta" Non disponi dell'accesso per gestire le app" L'uiente è amministratore del MacDa Admin Console non ci sono limiti: può installare tuttoCon le stesse credenziali su un altro Mac si installa tutto Grazie per l'aiuto Massimo 

Hi, i gonna use my private laptop in work (mainly home office) and im wondering now to who should Adobe CC be licensed for? To me as an owner of the computer or to my employer which i work for? GreetingsAlan

comment changer l'adresse e-mail de mon compte adobe? Répondre su (Edited by Moderator: email address removed, please refrain from posting your personal information here as this is a public platform accessible to all)  Merci

Hi all, I have an enterprise account with multiple VIP's all using federated ID's. I'm trying to remove about 14000 users (5000 at a time) from one of the VIP instances. I keep getting the error "Something went wrong: ORG_EXTERNALLY_MANAGED_USER_DELETE".  I'm looking to wipe out the users and reload for next semester. Nothing I try seems to work. THanks, Kevin

Hello, I have a business license for CS and have a license key to renew, update, or whatever it is called.  I try to go online and either "renew" or "Activate" the license.  I try to activate but is states:"Your purchase was not detected ...".  I then select Renew and it askes for a redeeming code which I don't receive.  My company has given me the license key but I see no area where I can apply the key.   Can someone help???   Thank you

Currently using Adobe Creative Cloud Teams for work (design agency, 10+ employees) but we're looking into Enterprise as a storage solutions (want to replace our exisiting server which is dying and move completely cloud based instead). I have a question about storage - currently our Indesign files are saved locally and synced to the cloud, but these are taking up space on our laptops. Once we move our entire server over we will run out of space on our laptops (which defeats the object of cloud storage in the first place). I assumed CC was similar to Google Drive and didn't take up space locally but it seems that isn't the case? Turning syncing off isn't really an option as the way we work in Indesign uses live files with live links, so downloading/packaging isn't an option. Is there any way to stop CC syncing certain files? (like Dropbox does), or are the inly options sync everything or sync nothing?

Hello,in my company we have 4 accounts (used as a flotting licensenses).on each one the 2nd fatcor is disableb, but we must put the code everytime (we receive it correctly).please could someone explain why this still happen?appreciate any solution. Riccardo

When do you think that it will be safe to install windows 10 version 20h2 not have it interfer with any or all of my Adobe products (ie. Lightroom, Photoshop,  Photoshop Elements, etc.)?Thanks

Hi,Students are receiving the warning below...no alerts in admin console. Does this require any followup.Thank you 

How do you switch from a profile account to a Company or School Account?

If  I have a licnese through the Univeristy "enterprise" User wants to also put it on their Ipad. Is that possible?

New AUSST server with win server 2019 IISRunning most recent AUSST toolwhen i sync, either full or incremental the sync completes as follows.C:\AUSST>AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\updates" --incrementalIncremental Synchonization chosen.Started processing for Acrobat. -Finished processing for Acrobat successfullyError in 2 items.AdobeUpdateServerSetupTool returned with code: 0.For more information refer AdobeUpdateServerSetupTool.log at C:\Users\ADM-MH~1\AppData\Local\Temp\ . The AdobeUpdateServerSetupTool.log shows:09/03/20 16:48:30:324 | [INFO] | | AAMEE | Utilities | AUSST | | | 11464 | Received progress from HDPIM 0 percent09/03/20 16:48:31:144 | [INFO] | | AAMEE | Utilities | AUSST | | | 11588 | Populating install data from Application JSON09/03/20 16:48:31:151 | [FATAL] | | AAMEE | Utilities | AUSST | | | 11588 | Error occurred in download workflow with error LargestUInt out of UInt range09/03/20 16:48:31:334 | [ERROR] | | AAMEE | Utilities

It's telling me my installation of photoshop isn't working because of an error 151. I have found the name of the file it is telling me to rename. It probably would be really helpful if I knew where and how to rename this file on my computer! Any suggestions? 

Alguien sabe como puedo crear un paquete de instalación de Illustrator para instalar la aplicación en varios equipos.