Enterprise & Teams

Is it possible to disable the "Email" button in Acrobat Reader DC through registry settings or otherwise? I am trying to lock down our instances at a machine level so documents cannot be emailed.  I have disabled other features but I cannot find any documentation on this other than disabling WebMail.Thank you,Marc

One of our users is trying to upgrade his After Effects cc from 2017 to 2018 version.  He has Windows 10 version 1803, 16Gb RAM, SSD drive with plenty of free space (Over 250GB), and he is getting the error message:"you must upgrade/update your system to install after effects cc" when trying to get the latest version of After Effect CC.  Is this not compatible with the newest Win 10 feature update or is there something I am missing?

Hi, I am using Acrobat XI since long and having perpetual license under Adobe VIP. Now, Acrobat displaying alerting me that the Security updates, technical support, and bug fixes are no longer available as Adobe Actobat XI End of Support. While contacting the platinum partner of Adobe to get the perpetual license of Acrobat XI upgrade to Acrobat 2017, I learnt that the "Perpetual lic. Is not  for Corporate Customer".Keeping in view of the above, can any one suggests me what to do with the existing copy of Acrobat XI??

Hi,I have logged in to Admin Console and went to packager to create an Adobe DC package with Adobe Creative Cloud.I have downloaded the package and tried to run setup.exe --silent but get an error message that setup doesn't accept arguments.I have tried to create a package in SCCM from the MSI in the Build folder but when i deploy the package only Adobe Creative Cloud is installedI also found there is another set of setup.exe and msi under Build\Setup\APRO18.0\Adobe Acrobat so I am not sure which one I should use for creating my SCCM package, the doc says to use the one from the Build folder, but SCCM reports a successful installation while no Acrobat DC is present on my test computer

Assuming I have everything I need to install, I want to make the auto install program.Is it can be possible?If I have to install 100 computers. I don't want to install them one by one.That is stupid.How I can do??

The documentation details connecting with UMAPI using Python (Samples) however here is a C# sample for reference...Generating a JSON Web Token (JWT): using System; using System.Collections.Generic; using Jose; using System.Security.Cryptography.X509Certificates; using System.Security.Cryptography; // the namespace would be the name of your project, mine is "aaa" namespace aaa     {     class MainClass     {         public static void Main (string[] args)         {            DateTime origin = new DateTime(1970, 1, 1, 0, 0, 0, 0);             TimeSpan diff = DateTime.Now.ToUniversalTime() - origin;             var span =  Math.Floor(diff.TotalSeconds) + 60*60*24; &n

I have created some sample code in F# to help people integrate the UMAPI into existing .NET applications (should be easy to translate to C#).GitHub - hoetz/AdobeUMAPI.Fsharp Cheers!

Hi,There are already posts on this forum on this subject that date back few good months and they all end with no resolution - I will not link to them.I'm just looking to make a bit more noise and attract a crowd, hopefully that will get the attention of Adobe. I can't seem to find another way to get through to them. I've already filled a bug report via a page I found but I doubt anyone is looking into those reports. I just want a simple answer from Adobe.We're upgrading from Reader XI to Reader DC (latest version / patch) on our Citrix XenApp 6.5 environment running on Server 2008 R2 SP1. The mouse responsiveness via a ICA Citrix connection is very sluggish. This seems to have been caused by the introduction of the 32bit 'black cursor' 2 or so years ago.I've seen all the posts on Adobe and Citrix forums, the CTX article, we tried the reg key suggested, etc. Don't repost those unless you're posting a solution that worked for you with the latest version of DC.I just want to know from Ado

While installing a package, I click on the Windows Installer in the folder, the status bar moves to the right, a quick screen flashes which you can't read, the status bar moves back to the left and does not install.  Any ideas please?  Thanks

I have a client that's interested in purchasing some Acrobat licenses, but they're running off an RD server. The worry is whether or not they'll need to buy licenses for everyone, even if only 2 users would be using Acrobat.

I've bought more than 10 Acrobat DC boxed products but activating all only with one adobe account. Sometimes all pcs say activation limit is reached. But every license is insalled only onetimes.

I have created a custom package with the Customization Wizard and have the Disable registration box already ticked but yet every time I still it on a new machine and open it for the first time the application still prompts for registration.

Hi. Trying to resolve a package problem.Acrobat Pro 2017 was deployed to many in our enterprise.MST was created using Acrobat Customization Wizard DC with valid serial number.The option Grant offline exception was not selected when authoring the MST.Users are getting the "Sign In Required" when you launch the Pro 2017, but no one has an ID so it cannot be used.I corrected the MST and we no longer get the "Sign In Required" prompt on new installs.Is there some cmd i can run that will remove this prompt from existing installs?

Hi everyone.The question looks simple but I am a little confused about Read2017 update process. I want to deploy last version of this product to enterpise envinroment. According to the documentation beside the fact that MSP file is incremental patch installer I shouldn't install AcroRdr20171700830051_MUI.exe and then all msp file one by one. It says "All updates, including out of cycle patches, are cumulative to the base release. Chaining updates is never required. For all products and tracks, install the base release and the last update."Does it mean that I should  install AcroRdr20171700830051_MUI.exe + last MSP file? Or it would be incorrect?[Question moved to the Enterprise Deployment (Acrobat and Reader) forum from the Reader forum. -Mod.]

This is pretty simple, it is determined by whatever switches are being passed by the Adobe Setup.exe but the way it is now, when you create a custom install using the Adobe Customization Wizard and run Acrobat DC via Setup.exe, it allows the user to cancel install, as the "cancel" dialog is there and displayed to the user. If Adobe would just pass the "/QB-!" switches to the MSI for the basic UI, it would also suppress this ability but I don't think there is a way for me to change this programatically. Having it run hidden is not a good workaround either as we try and never run hidden when possible, too many users mistake slow response for "needing a reboot". Is there any workaround for this?!Jack

Hello,I recently installed Acrobat 2017 Pro Desktop using a volume license key bought from Adobe. After opening the first PDF after logging in, it will close after a few seconds and pull up the EULA forcing an Accept. It will no longer prompt the rest of the user session, until log out and back in.I'm using Citrix PVS 7.15 farm with Citrix Profile Management and redirected folders. I'm happy to put in the folder to sync with profiles but not sure which ones are needed. I've already synced AppData\Roaming\Adobe and AppData\Local\Adobe but no luck. Also will there be an issue when I reboot these machines from a single image or is this all stored in the users' profiles? Thanks.

Now I tried three times to complete the packaging, but after 100% of packaging the packager shows a lot of errors like those:Mon Aug 13 14:53:46 2018    [ERROR] AdobePackageBuilder -  AdobePackageBuilder : SendPacket returned error : -1Mon Aug 13 14:53:48 2018    [ERROR] AdobePackageBuilder - Aborting the copy operation as package creation cancelled.Mon Aug 13 14:53:50 2018    [ERROR] AdobePackageBuilder - Aborting the copy operation as package creation cancelled.Mon Aug 13 14:53:50 2018    [ERROR] AdobePackageBuilder - OS ErrMsg : Failed to copy object. ErrorCode (-128) ErrorString (userCanceledErr:).Mon Aug 13 14:53:50 2018    [ERROR] AdobePackageBuilder - Aborted the copy operation.Mon Aug 13 14:53:50 2018    [FATAL] AdobePackageBuilder - Error Failed to copy the contents of the folder.Mon Aug 13 14:53:50 2018    [ERROR] AdobePackageBuilder - Failed to copy product media (PP

I've been trying to install the entire CC18 suite on my lab computers but it starts the installation and suddenly removes everything that installed and a message comes up that the install failed but there was no reason why.I ran the creative cloud cleaner tool and had it removed everything adobe on the machine including CC15. When I tried to install again the same thing happened.I was able to re-install the CC15 suite with no issue whatsoever. I downloaded a newly created CC19 package and it fails the same as CC18. What is going on that CC15 installs perfectly but I can't install anything newer.I even tried to install the new versions one program at a time but they fail the same way.Please help! I'm running out of summer before the students get back.Thank you.

I am trying to download my CC apps and I am getting a download error for SOME of my apps with the reference -113. There is nothing in my server settings or firewall that would be blocking the required sites or ports according to my network administrator. How can I fix this?

I work in a school district, and we have a number of device licenses to cover a few of our labs where the students work with the Adobe Creative Cloud suite. One of the labs that I'm trying to deploy to is not activating all of the computers - only the last one that I try to activate. For instance, if I activate computer 1 in the lab and look at the Adobe admin console, computer 1 from that lab is in the device list. If I then move to computer 2 and activate that computer, when I look at the Adobe admin console, computer 1 is no longer in the list of activated devices, only computer 2 is now. If I then move on to computer 3, it shows up in the activated device list and now computer 2 is gone as well.The way that I have this set up has worked flawlessly on other labs, and from what documentation I've read from Adobe is how I should be doing this. When creating a new image for the lab, I install the Creative Cloud suite using a name-based installer package that I create with the Adobe Cre

We need to download Muse so we can move from the EEA license to the VIP Device license. I've already done a deploy one to convert the licence from EEA to VIP but I want to do a Muse deployment that is already VIP for new machines coming to the campus next year

Having the same issues for months now. Running Windows 7 & CC. All started after last CC update. I tried the Adobe Clear Tool & all the tips... nothing has worked and I'm wasting a ton of time and paying for apps I can't use. Frustrating as we are a large Adobe Corp Account. 

Donde puedo descargar la factura de un producto comprado?

Hello all,I work for the government and have a stand-alone system with Adobe CC installed.Where do I go to get the current patches?Patches needed for:InDesign CC 2018Installed version 13.0.1.207Photoshop CC 2018Installed version 19.1.1Thanks for your time.

I am having problem installing Acrobat Reader ( Acrobat Reader DC) on Win10 & Win7 system. Some are successful other failed. When i install Manually i get error "Windows installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch".Method of install:- I have tried installing using Local Admin     - Same error(Error Above)- Tried installing using Network Admin     - Same error(Error Above)Deployed using SolarWinds Patch Manager as well (has pre-built package)     - It will show successful          - However when i check Program Files, can't find reader. Got the package from     - Adobe Acrobat Reader DC Install for all versions                Also downloaded from      - Adobe - Adobe Acr