Enterprise & Teams

I've been spinning my wheels on this for a few days now.It's particularly frustrating to find a different answer in every forum post on this topic.Why is there no phone support from Adobe? I always get redirected back to Adobe Communities...OK, complaining over.My school has a site license for Adobe CC.I have created a package containing Core Components and Acrobat DC. The License Serial Number was entered during package creation.The only SCCM configuration (after 5 tries) that has successfully installed Acrobat DC on a test Windows 7 laptop is as follows:SCCM Application 1 runs setup.exe in the Exceptions folderSCCM Application 2 runs <PackageName>.msi in the Build folder, and is dependent on Application 1 to runApplication 2 is deployed to the test machine.The issue with this installation is that when Acrobat DC is started on the test machine, the user is prompted to sign in with an Adobe ID. In a school environment we don't want the cloud features of the product.I have tried e

I have a company license, but it says it can't find a subscription associated with my account. I tried signing in and out of the cloud, but it's the same. Trial expired, buy now. But I have purchased the license, and I have activated my invitation.How can I fix this?

Hi there,We're planning to deploy about 100 school computers with latest citrix xendesktp and provisioning services. we're creating a master image which will be deployed to all machines.According to some other entrie here in the community adobe dc pro should work. is that correct? Is it also possible to do this with adobe photoshop elements?we're planning to buy TLP educational license and work with adobe provisioning toolkit.thanks for your help.kind regardslukas

Good day,We are looking to upgrade to Adobe Acrobat DC* and have discovered a dramatically different setup and activation than in prior versions.  Is there a guide to enterprise deployment that would help us set it up as a stand-alone desktop application similar to previous versions (i.e. no cloud integration, activation in the background, turn off auto updates, etc.)?  We manage the app updates through SCCM in our environment.Thanks for your help!*upgrade would ideally require no user intervention and all installation processes=silent

For the last week I keep getting prompted to update Creative Cloud and Muse. However when I try to update it I get the message "Creative Cloud desktop failed to update(Error code: 1001)Get help"

Hi,We have started working on casper suite tool to create packages and deploy them to mac machines silently. To create packages we use composer tool. As per our standards we have to deliver .pkg as end deliverable.Adobe Design Premium CC 2015/cc Photoshop 2015/cc design standard 2015  application got for packaging and it is big in size.Please let me know how to package it for mac machines using composer or any best way to deploy this application to end users silently? please assist me.thanksviswa

When I bought my volym license for CS5, I was assured I could always download my software fro the LWS. After pregnancy and being away for some time I just realized that there is nothing to download when I sign in. Under download it says: "No Entitlement Found for this customer. Please order ESD products". I have been chatting for an hour with the support and they refer me here. The thing is also I am not great in english and knows not so much about these things so I don't understand how to do now? I just want to access what I have been rightfully paid for and promised I could access. Please help me. I feel totally lost.

Given the new Flash Player enterprise distribution licensing requirement that took effect on 12/1/2015, can a software vendor use a single enterprise license to distribute Flash Player to its customers' client machines that don't have internet access?

I know this is possible for Acrobat DC although we have not yet done this. We have a small number of users who have multiple CC apps (or the entire CC suite) and we give those users CC accounts and the CC desktop application. The problem is managing this, as well as giving them admin rights for the updates. There are at least 25 users of older versions of Photoshop that we would like to update with SCCM. Managing these users through the Cloud and giving them all admin rights is not desirable.

Currently have CC 2014 Enterprise loaded on University PCs. Users are requesting updated to CC 2015. We are currently having to remove CC 2014 components individually before the PCs can be update to CC 2015. There has got to be an easier way.

I don't see were to download the apps?? thanks

I'm trying to create a package with Creative Could Packager version 1.7.0.31 on a pc. But i cant disable the 'Creative Cloud Desktop Application' because the checkbox is enabled and  grayed out.

I've deployed several Acrobat DC licenses successfully by assigning them to users in my organization.  One user in particular is presented with the following after following the email invitation link and signing in to DC:     "Unknown Error: An error has occurred with the team invitation.  Please talk with your team administrator."I've tried reclaiming his license and reassigning one, but he gets the same result.  I'm at a loss to troubleshoot this further, as there is no significant difference between the process for his installation and those that I've already completed successfully. 

Tue Feb 16 09:41:14 2016[INFO] AdobePackageBuilder - Build Version - 1.9.4.5Tue Feb 16 09:41:14 2016[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4Tue Feb 16 09:41:15 2016[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/packages /Users/ksalters/Desktop/CC 2015/Build/CC 2015_Install.pkg/Contents/Resources/ASU2/packages Tue Feb 16 09:41:16 2016[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/Install.dylib /Users/ksalters/Desktop/CC 2015/Build/CC 2015_Install.pkg/Contents/Resources/ASU2/Install.dylib Tue Feb 16 09:41:19 2016[INFO] AdobePackageBuilder - NOTE Failed to mount the package dmg. checking if already mounted...Tue Feb 16 09:41:19 2016[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Volumes/Creative Cloud/Install.app /Users/ksalters/Desktop/CC 2015/Build/CC 2015_In

Hi, im reseller..I help my customer which have bandwidth issue using CC packager--ask they admin ID & password--after finish i ask they to reset their password.and my questionIs able if  i download all adobe CC program via CCP using one ID of my customer--and save the installer on my local disk--so when other customer have a bandwidth issue also, i just give installer has i downloaded to other customer?regards

Hello,Earlier today a support rep instructed me to create a separate admin or "root" account (as opposed to my usual personal account on my computer ) in order to download the adobe creative cloud packager. After hours of waiting, the package download is now complete bowered I now receive an error message when I try to install it to my HDAny idea what the issue might be.I'd like to A.) Install and Deploy what I've downloadedB.) be able to access it from my usual personal account on my computerPlease let me know if you have any tips!

I need to avoid to use Cloud Wth Acrobat DC.  I just need to save localy or LAN

We have been using RemoteUpdateManager and ARD to update our Macs remotely. A few that have Photoshop CC 2015 will not update to the latest version. Is it possible to disable RemoteUpdateManager and go back to the Adobe CC Desktop app and get updates or possibly download the updates and run them?

I tried to setup SSO several months ago, got frustrated and took a break.  I tried it again today, updated the information, including the Login URL, but a test login does not redirect to the new address.  Do I have to do something to get the new URL working?Thanks,CourtK

I am turned off protected view in enhanced security but is there any way to turn off protected mode at startup off?Adobe DC reader via APP-v

Hi I am using Win2008 Server R2With elevated command prompt I am trying to execute following command but it is giving access denied:AdobeUpdateServerSetupTool --root="G:/CreativeCloudUpdate" --fresh

HI,My Self is Rafique & I am managing the all IT Software & Hardware requirement, My query is If i proceed to payment option how can i get the licence info & the invoice from Adobe, & can we install the software in different PC's .I am not able to contact you through phone If possible kindly contact me or drop me email with the solutions.Thanks & RegardsRafique Shaikh[personal information removed –mod]

I attempting to build a silent install for Adobe Acrobat DC for distribution via SCCM.I have my install sequence down and working but if this runs while the end user has a Microsoft Office application open it errors out.  From what I can figure the issue it with the Adobe ribbon add-ins, if I use the Acrobat Customization Wizard and pull out the office add-ins problem solved.  But I need to have this feature enabled for my user communityI would prefer not to run any kill commands and have this install run while the user is logged in.Here is my install sequence."%SCRIPTDIR%\Exceptions\ExceptionDeployer.exe" --workflow=install --mode=pre"%SCRIPTDIR%\BUILD\Setup.exe" -mode=silent -action=install"%SCRIPTDIR%\Exceptions\ExceptionDeployer.exe" --workflow=install --mode=post"%SCRIPTDIR%\AdobeSerialization\AdobeSerialization.exe"Thank you

We currently use Adobe Reader XI in a Windows 7 environment but have been recently rolling out Nuance PowerPDF to supplement it. Adobe Reader XI always remains the default however some websites have had issues- we've found the solution is to open Adobe Reader, select Edit -> Preference, General and click Select Default PDF Handler. This fixes our issue by running an installer and possibly correcting whatever files were modified by PowerPDF, even though PowerPDF was never set as the default.The problem is we need to do for over 900 users in multiple offices. Is there a command or automated way to run this process through group policy or a script? It's not as simple as just selecting a default file association, it needs to run that exactly process of whatever clicking "Select Default PDF Handler" does. Thanks!

When I launch Adobe Cloud Packager I get the message: Foutcode: A12E1I have tried all possible Adobe solutions, but they won't work.I get the message when the dowloaded program Creative Cloud Packager is trying to install itself.