Enterprise & Teams

I cant log into adobe experience manager assets - Keeps telling me "unable to connect to the server.Try again or contact your administrator"I am already logged in with a user name and password into creative cloud but I also keep getting this message "we are having trouble verifying your membership" 02 day remaining

Hi there,I would like to upgrade old acro DC version to 1501020056.So i download exe on ftp, i extract exe with winrar, i extract program with msiexec /a AcroRead.msiI have AcroRead.msi in my extract folder with all folders. Now if i launch msiexec /a AcroRead.msi /p AcroRdrDCUpd1501020056.msp or with the acro.msi in the extracted folders, i got the legendary : The upgrade patch cannont be installed by windows blablabla.So what's the problem this time ? I use msi and msp they havent been extracted............... Same thing with msp from ftp......Anybody have a solution ??Thanks a lot

We have OEM Acrobat Standard DC installed on new computers, and it's wanting Adobe Application Manager to be installed, and when the install for that fails it's asking for Adobe Support Advisor, which is a discontinued product.  Any suggestions on where to go next, other than drop Adobe products all together?

Trying to deploy Acrobat DC Pro to 75 Windows 7 Pro 32-bit workstations.  Installation goes fine, but users are getting Error 16 messages saying to uninstall/reinstall.  I can run as administrator and fix it, but the problem comes back.  I thought I had traced it to the EULA, found 2 registry changes that were made after I ran as admin.  Still having issues with Error 16.  Seems to be a known issue, but that really doesn't help me unless there's a known fix?We're a federal government facility, so I am limited as to what I can do in terms of granting users elevated privileges or modifying UAC in Windows.  We have been using Adobe Acrobat X Professional for a few years and have no problems with that.If there is no fix, is Adobe similar to Microsoft in that if I own 75 Acrobat DC Pro licenses can I legally downgrade to Adobe Acrobat XI?  Assuming there's a fix for XI?

Hi,We are school with three computer labs 120 PC.How to deploy Adobe Creative Suite 6 Design & Web Premium to these computers easily?Thank you[Moved from regular to Deployment forum... Mod]

Recently it has come to our attention that Mac Clients are not able to receive updates from the Internal AUSST. It works fine with Windows Clients. Any ideas?On the Mac clients using the Updater (Adobe Application Manager) or the Remote Update Manager does not allow clients to install updates.Removing the /Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides lets the clients do updates fine.

I'm struggling to install an Creative Cloud Package and push it out silently. I've created a package to install Acrobat Pro.Inside the root of the package are two files (and a lot of folders) setup.exe and Adobe Acrobat DC.msi. When I spoke with Adobe support I was told that it didn't matter which of the two programs I ran, they would both install the program.Here are my results:     When I run the msi, I see a loading bar but then nothing happens. Previous versions of Adobe Reader/Pro are not removed and the new version isn't installed. I put the log file at the bottom.     When I run the .exe, it installs perfectly. However, it is an interactive installer and not silent: so I can't push that out over the network.I either want to run the .exe silently (with no end-user interaction) or get the .msi to run successfully.Thanks,ChrisPDApp.txt03/09/16 09:08:16:087 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5524 |

i have a volume license for adobe photoshop cs3 for 4 machines. 3 of the machines were replaced and it wasn't possible to uninstall the program to release the licenses. Now when i try to use the serial number during the installation on the new machines it tells me that the license has exceeded the number of installations.  case no:0218014685

Hi Team,Got a quick question. We have a enterprise account which was used for purchase of Photoshop and other Adobe softwares, on the other hand I have bought fonts via project specific email ID.Now the challenge is that I am not able sync fonts into my local drive since I have 2 adobe ID.Can you please help me on this.Regards,Vel

I have installed the Creative Cloud Packager for error.The APP Uninstall Adobe IT tools (for Mac) told me that I have other Creative Cloud APPs and I have to uninstall before al Creative APPs How can I uninstall the Creative Cloud Packager only?Thanks

i have downloaded creative cloud and joined a team but on my creative cloud desktop i dont have an apps tab - how can i get this ?

Hi all,I work in the financial sector and have PDF documents flying back and forth from various sources. Our users need the ability to do all of the normal PDF functions (extract pages, split and merge, etc) but I don't want them to be able to edit the contents of the document. Is there a way to do this? I've tried using the customization wizard but this has not worked.Please help!

Hello, please help me, I have installed Adobe Premiere Pro CC with using Creative Cloud, but how I can open the app?1) I don't have option to OPEN in Creative Cloud.2) Start Menu does not show the App.But it is visible in Programs & Features that means it is successfully installed.I tried it two times already but it did not work.Start Menu shows another Adobe Products I have installed before but it does not show the new one which I installed by using Creative Cloud.I have installed Dreamweaver as well by using Creative Cloud, it works well, it is available to open.Please help me with the problem. I have attached an image please have a look. The image I have attached is merged image with two different images 1 is Creative Cloud Screenshot and the other one is Start Menu screenshot.Waiting for answer..Thank You!

Can CS6 Master Collection be installed on a Windows 10 PC?  The system requirements do not list Windows 10, but wondering if they have not been updated yet.

We have CC 2014 , I . ,so do wee need to reinstall the one that is mentioned 1.9.xxx

When typing in my redemption Code, it will not allow letters. What am I doing wrong. I've spent way too much time trying to get this software downloaded. I'm ready to take it back to the store and get my money back.

Hi, i'm a student who requires Photoshop for my coursework. however, i only need it for a short amount of time. Is it possible to cancel the £8.57 plan about 2 months in?

I bought the creative cloud teams package yesterday, but am only allowed to download trialversions. How come? Order number: AD006195485DKK

After installing illustrator (CS 5 DP) on Imac 27 with El Capitan OS, illustrator getting crashes always even with blank file.

I had Adobe Web Premium CS5 installed on my old windows 7 system which died. I still have the old drive with the program files. I had to get a new system which now runs windows 10. I had to do a fresh install.Now I cannot update my program files for Web Premium CS5. I have a valid license that I paid good money for and registered in December 2012. I used ALL the proper product numbers when performing a fresh install.  I want to be able to get back to the latest versions on my new system. The people at Adobe are absolutely useless. Any help, suggestions on how to get my programs up to date would be greatly appreciated..Thank you.Om Kolluri

What is the best method to deploy Creative Cloud as part of a Windows 10 Enterprise WDS image?  The image is captured from a VM and deployed to target computers that PXE boot to a deployment server.  Anything I should know about the process so I don't have to reinstall or repair Creative Cloud after I deploy the image?

I have pay'd and tried to download Pr from the website (because it's not uploading the apps). Both methods are not working and i need to finish my homework.

I have 4 licenses for Acrobat Pro DC.Can I give a user a license without him having to accept invitation etc.Now he will get an e-mail an click accept, them login and accept once more.Can I change this so if he logs in, and I have given him the license, it just works.

Removed by Staff

I have a terminal server running Acrobat Standard 11.0.12. It was working fine for two months and my goal now was to run bring it up to version 11.0.14.The original install was with a customized MST file produced by the Customization Wizard.I took an AIP version and patched it to 11.0.14 then uninstalled the previous version and installed the new version.Every time I tried to open Acrobat it got stuck in a repetitive loop. It would open and close, open and close, open and close (very rapidly) and eventually give up and never open. I tried many things and was unsuccessful. Then I uninstalled it and installed the original version 11.0.12 and had the same problem.Then I ran the installs without the customized MST manually from the MSI. When I opened it it asked to accept the EULA which I did and it asked to register the program. I kept saying skip, but it kept returning every time I hit skip. Finally, when I registered an Adobe ID it ran just fine.How do I get the MST version to install a