Skip to main content

Filter by idea status

10000+ Ideas

Scott.C.Inspiring

Bug / Feature : eature Request: Support for Legacy Dropbox Sync (or stop caching 0-byte placeholder files as corrupt)Open for Voting

The Problem: Currently, when After Effects attempts to read a media file that is marked as "online-only" via Dropbox's legacy sync mode, it errors out. Instead of triggering a download, AE reads the raw 0-byte placeholder file, fails, and throws a "Media Offline" or bad header error.To make matters worse, AE then permanently caches this 0-byte state in the Common Media Cache. Even if we go into Finder, right-click the file, and select "Make Available Offline," AE will still refuse to read the newly downloaded physical file until we manually navigate to ~/Library/Application Support/Adobe/Common/Media Cache Files and trash the cache. I build a custom bash command to handle this situation which mitigates a bit but still hard to explain to the whole team every time this happens or to freelancers.  Why "Just update to macOS FileProvider" isn't an option: The standard response from Adobe support is usually to ensure we are using the modern macOS File Provider API for cloud sync. However, Dropbox and Apple have a hard eligibility limit: if your Dropbox account contains over 500,000 files, you cannot use the File Provider architecture and are permanently stuck on Dropbox's legacy sync mode.For any larger team / workflow managing complex asset libraries, hitting a 500,000 file count happens incredibly fast. Large teams literally cannot migrate to the new OS-level sync, meaning we are trapped with this legacy behavior and broken offline-media workflows. Should we be using dropbox for this? Probably not, but thats not a decision that is easy to unwind with TBs of data up on dropbox. It’s actually worked shockingly well for what it is, and has enabled most of us to keep a hybrid WFH setup where we can just sync what we need.   The Ask: Stop caching 0-byte read failures. If AE encounters a 0-byte file or missing header upon initial import or project load, please do not write that failure to the Media Cache. If we manually force the download in Finder, AE should immediately recognize the physical file on the next read attempt without requiring a destructive cache purge. Recognize macOS Extended Attributes. If a file returns 0 bytes via standard read operations, ideally AE could check for the hidden extended metadata tags (xattr) that cloud providers use to flag placeholders. Instead of throwing a generic corruption error, AE could simply prompt: "Offline cloud file detected: Please download via Finder to proceed."   We are in an awkward situation where our chosen file host Dropbox, Apple, and Adobe are not playing nicely anymore, when it worked perfectly pre 2022. We would massively appreciate any workflow relief here. Disclaimer: Some of this I researched with Gemini Ai and I had it help me form some of this feature request, but these are 100% real problems I’m having and the info is valid.

Waryam76
Waryam76Participant

Please add a direct "Activate Font" button inside Premiere Pro, Photoshop, and other Adobe apps when a font is missing. Users should not have to leave the application and open Creative Cloud separately just to install a font.Open for Voting

Subject: Adobe Creative Cloud User Experience Improvement SuggestionsDear Adobe Team,I am a long-time Adobe Creative Cloud subscriber and professional content creator. Over the years, Adobe products have become the industry standard for creative professionals. However, there are several workflow issues that regularly consume valuable production time and create unnecessary frustration.I would like to share the following suggestions for improvement.1. Improve Adobe Fonts Library OrganizationCurrently, font families are automatically expanded to display all font variations such as Light, Regular, Medium, Bold, Black, and Italic.For users with large font collections, this creates an extremely long and cluttered list. Finding fonts becomes difficult, and users often spend time manually collapsing font families just to navigate the library efficiently.Suggested Improvements: Keep font families collapsed by default. Add "Expand All" and "Collapse All" buttons. Provide better filtering and sorting options. Allow users to save their preferred library view. 2. One-Click Font Installation Directly Inside Adobe ApplicationsWhen a font is missing in Premiere Pro, Photoshop, After Effects, or Illustrator, the current process often requires users to leave their project, open Adobe Fonts, activate the font through Creative Cloud, wait for synchronization, and then return to the application.This process is unnecessarily complicated.Suggested Improvements: Add an "Activate Font" button directly beside missing fonts. Allow users to install fonts without leaving the application. Automatically sync fonts in the background. Provide clearer status messages when font synchronization fails. 3. Create a Unified Adobe Asset ManagerAdobe currently offers: Adobe Fonts Adobe Stock Motion Graphics Templates Audio Assets Graphics Creative Cloud Libraries Unfortunately, these services often feel disconnected from each other.Suggested Improvements:Create a single Adobe Asset Manager panel available inside all Creative Cloud applications where users can access: Fonts Stock Footage Motion Graphics Templates Audio Graphics Creative Cloud Libraries from one centralized location.This would greatly simplify asset management and improve workflow efficiency.4. Introduce a Dedicated Motion Graphics Templates SubscriptionMany users find the Adobe Stock credit system confusing, especially when downloading Motion Graphics Templates.Creative Cloud subscriptions are straightforward because users understand exactly what they are paying for.Suggested Improvements: Create a dedicated annual or monthly Motion Graphics Templates plan. Allow unlimited downloads or a generous fair-use policy. Make template licensing as simple as Creative Cloud subscriptions. This would encourage more users to adopt Adobe templates without worrying about credits.5. Create a Unified Customer Support SystemAdobe customers often have difficulty finding the correct support department.For example: Font issues require one team. Adobe Stock issues require another team. Creative Cloud billing issues require another team. As a customer, it should not be necessary to determine which department handles a particular issue.Suggested Improvements: Create a single support entry point. Allow support representatives to handle multiple Adobe services. Transfer cases internally without requiring customers to start over. 6. Prioritize Stability Over New FeaturesMany creators spend significant time troubleshooting: Font synchronization problems Missing assets Template issues Workflow disruptions after updates As professionals, our goal is to create content, not spend hours resolving technical issues.Suggested Improvements: Focus on reliability and workflow stability. Improve testing before major updates. Reduce issues caused by software updates. Provide one-click repair tools for common problems. 7. Improve Communication Between Adobe ServicesMany Adobe products operate as separate ecosystems even though users see them as one subscription.Fonts, Stock, Creative Cloud, Premiere Pro, Photoshop, and Libraries should feel like parts of one integrated platform rather than separate services requiring different workflows and support channels.As a professional creator, I estimate that a significant portion of my production time is spent troubleshooting software issues, asset synchronization problems, and font-related challenges instead of creating content.I believe these improvements would save creators countless hours and make Adobe Creative Cloud a more efficient and user-friendly platform.Thank you for your consideration.Sincerely,A Professional Adobe Creative Cloud User