Lightroom ecosystem (Cloud-based)

I want to contact Support. 

I have found that recently on both of my Android devices that Lightroom crashes unexpectedly. By crashes I mean either stalls restarts, or closes the app completely. I use two Android devices for editing. A Galaxy S24 Ultra 512GB model, and a Galaxy Tab S7plus.  Both seem to have the same issues. So it doesn't seem to be due to hardware restrictions. The most consistent issue I have found was due to cropping in lightroom. When editing and recomposing my shot via crop it will crash on either system. Not every time, just consistently enough to be annoying.  Note: I have closed all other apps, and made sure this app is consistently on the latest version. I have also gone into system settings to "clean" the memory to free up memory for Lightroom.  I have also faced freezes when using AI remove on Android.  The worst part of all of this, is that the crashes often take versions, and lose edits when the app reopens. So time, and effort are lost, sometimes for multiple photos. This makes the l

It would be great to have the ability to edit the selection before applying the generative tool, as we can do in LRClassic. Today we cant make any mistakes in the selection without having to redo the selection again.

The ability to select drag and drop pictures into your preferred order. So when they are exported they come out in the preferred order. Or just to group certain pictures together.

I’m a bit obsessive about backups, and the local copy of my LR Cloud images is part of my normal backup routine. I also periodically download or export the images with their “Settings” files.I sometimes wonder if there is any point in me doing the Settings file backup. In the unlikely event of data loss on Adobe’s servers, I’m not aware of any means of re-uploading my backed-up Settings files with the images. If I can’t to that, then why am I backing them up? Maybe it would possible to do something with them via LR Classic, but I’m not sure whether Classic’s sidecar files are the same thing as the Cloud Settings files.Does anyone know whether backing up the “Settings” files serves a useful purpose? If not, I’ll save a few minutes of my time each month.

Ok so let's start off by saying I use LR mobile on my phone and also take photos with my phone which is a Samsung galaxy s23 ultra. I use the pro camera and set white balance at around 4900K. My lights are set up to be around 4800K give or take. Either way even if white balance from lights were off and I corrected it with my white balance grey card it shoukd balance out correct? So, I take photos of clothes to sell on ebay. I try and get the colors and white balance the closest to actual colors as possible so the buyer knows what they are buying. My process is set up lights, take photo of grey card in the middle of where clothes will be, then take photos of all clothes (being careful not to move lights), then I crop on my phone, and then i go to LR Mobile where my photos have been synced to.From there I open up my grey card photo, grab the dropper and place on the gray card. The photo will adjust and I get a green check. I then go to copy settings and uncheck everything but the white b

I’m trying to open the Lightroom desktop app on a 2021 Macbook Pro. It looks as if the app starts to open, but then crashes immediately. I’ve tried restarting my laptop, uninstalling and reinstalling lightroom, and signing out/signing back into the Adobe Creative Cloud app. I’m still able to access other Adobe products on the laptop, it’s just Lightroom itself that’s unable to open. I can’t provide any screenshots, since the app itself won’t open.  It’s not Lightroom Classic, but the new Lightroom app. 

Hi everyone,I'm interested in learning how people manage their Lightroom libraries when working across multiple devices.I work in medical billing, so I'm usually dealing with documents and computer-based work during the day, but photography is one of the hobbies I use to relax after work. I'm starting to use Lightroom more seriously and like the idea of having photos available across desktop and mobile.For those using the cloud-based Lightroom ecosystem:How do you organize a large photo library? Do you rely mainly on albums, folders, or search? How do you manage cloud storage when your library keeps growing? Do you keep additional local backups of your original photos? What workflow works best when editing photos from both a computer and phone?I'd especially appreciate advice from users who have been using Lightroom cloud storage for a large collection for several years.Thanks for sharing your experience!

Insane experience with Lightroom mobile--all edits disappeared!I just used Lightroom mobile for first time to edit a photo that was synced from Lightroom Classic (desktop), where I'd originally done initial edits, and then continued editing in mobile. After successfully exporting to an image on my mobile device, I went back to Lightroom Mobile and found all the edits I'd done in Lightroom mobile disappeared! All light, color, details and masks -- poof, gone! How is this possible? Perhaps relevant: before the edits disappeared, I got some strange message saying something like "file missing from iMac" (which made no sense, because the file is certainly there). I clicked "Cancel"--or whatever option there was to just dismiss the message--and figured it was just a temporary syncing glitch or something. And that's when I found all the edits disappeared. I then checked Lightroom Classic on desktop, and found that the mobile version updated the file on the cloud to the ORIGINAL--und

I am writing this to express my extreme frustration with the terrible performance of Lightroom (Cloud-based CC).Currently, I have about 320,000 photos stored entirely in the Adobe Cloud. My PC is equipped with 32GB of RAM, which should be more than enough to handle heavy photo editing tasks. However, the app is incredibly slow, freezes constantly, and has become completely unusable for my daily workflow.Every time I try to scroll through my grid view or open a single image for editing, the app lags heavily. It seems like the app's database and syncing algorithm are completely broken and cannot handle large-scale catalogs, despite Adobe marketing this as a professional cloud-native solution.I am paying for a premium subscription and additional cloud storage. It is unacceptable that paying customers are left with a broken, unoptimized app that ruins their productivity.Don't tell me to "upgrade my PC" or "clear the cache." My hardware is not the problem; Adobe's lack of optimization for h

I'm using Lightroom (desktop, cloud-based - not Classic) on macOS and have run into a persistent discrepancy between what Finder reports for my Lightroom Library.lrlibrary package and what the Cache preferences screen shows.Current numbers:Finder reports the package at 54.81GBPreferences > Cache shows only 22.2GB total (App & user data: 21.8GB, Photo cache: 0.4GB)That leaves roughly 32GB unaccounted forWhat I've already tried, with the effect on the Finder size:Clicked Clear Cache: package dropped from ~90GB to 55.64GB (Photo cache went from 32.1GB to 0.4GB, so this part behaved as expected) Emptied 6,977 images from the Deleted folder: package dropped from 55.64GB to 54.81GB (only ~0.83GB, far less than I expected given the number of images) Lowered the Cache size limit from 110GB to 10GB: App & user data barely moved (22.6GB to 21.8GB), and the Finder size didn't changeSo the ~30GB gap has stayed constant through all of these steps. Neither Photo cache adjustments nor clea

lightroom wou niet verbinden met de server; de helpdesk heeft aangeraden andere licenties te nemen, en een aantal instellingen veranderd. het probleem deed zich opnieuw voor. Ik heb lightroom opnieuw geïnstalleerd, en nu kan ik geen connectie met de server maken

If I create a preset on Lr Desktop with something like, say, ‘refine saturation’ in the curves tool, and I want apply that to an image when using Lr Mobile (iPad) which doesn’t have that specific feature, will that edit be applied properly?  The flow would look something like:create preset on my desktop that utilizes refine saturation, the preset syncs to the cloud months later I’m traveling with only my ipad I load images to Lr on my ipad Open an image and apply the preset

Eu tento por todos os caminhos reativar a assinatura anual, e quando clico em registre-se novamente aparece uma mensagem que ocorreu um erro e para tentar novamente mais tarde porém já passaram semanas e continua aparecendo a mesma mensagem 

Why no blur background on my photo please check my account 😔 

app does not load up or start. welcome banner and nothing else

The ios lightroom camera shortcut only sometimes opens the camera in lightroom, other times it only opens the lightroom app, but than I can’t even open the camera from the app itself. Closing and reopening doesn’t fix it either. Latest ios version.

After first launching Lightroom, we can enter Crop mode by pressing "C" key. Then we can do our cropping, then confirm it (as we confirm everything on a computer) by pressing Enter. But after using LIghtroom for a while (sorry that's fuzzy), Enter stops working to confirm the crop. We can stil confirm the crop by pressing the "C" key again, but for some reason Enter stops working until Lightroom is quit and restarted.  The amount of time LR has to run before Enter stops working for crop confirmation is not known - sometimes it's day, other times (like this evening) it seems to stop working minutes after launch. Something must be triggering the failure but I don't know what.  I know this sounds minor, but Enter is so ingrained as the "do it now" key since the beginning of computing that this one always throws me.  This bug has existed for the five years I've been using LR, and has persisted across all of the updates in that time. Just getting around to repo

Lr version 8.1 on mac ventura. How do i unstack image display.

Hello -Anyone using Lightroom Classic on a MacBook Air M4.? I am not a professional - photography is a hobby . Have used Lightroom classic on MacBook Pro and laptop needs to be replaced. Will I be able to run Lightroom Classic on the McBook air?Any advice would be most appreciated !Thank you !! 

How do I access the recently deleted after deleting them 

Jag arbetar i LR och kan inte synka med Adobe-servern. 

Hi,I have a large photo library on my laptop that I want to move to a desktop pc, both are using Lightroom (non-classic version). The usual suggestion is to upload to cloud and sync, but this is out of the question due to file sizes and internet speed.If I select Export > Original + Settings and save the photos to an external hard drive, I get a folder of RAWs + XMPs which can then be read on the desktop with edits applied.So, if I just copy this folder to my new desktop location, is that as good as done? Will there be any weird behaviour in terms of synchronising XMP files as I continue to edit the files? I struggle to understand how central lightroom libraries and XMPs interact, as they seem to be separate ways of storing the same type of edit data.