Re: Review delays are continuing with some asset i...

Abambo

(...), and yet my 5+ month assets are still sitting there. The only reasonable explanation is something "happened" to those submissions where they are simply not being picked up by the normal review process. By @Craig_Z That happened before, and with a standard moderation in days, it was easy to detect. You can delete the assets and resubmit, if you think that they are lost in the moderation queue. You can also resubmit, and then delete the one that does not get moderated. I wouldn't, however, do that with too much assets, as you are risking that the old and the new submission could be moderated the same time around. But checking this with one or two assets could be worth trying.

Abambo

So prepare a dummy file and upload that one here. What version of Acrobat are you using? I suppose your OS is Windows? What version of Windows are you using?

Abambo

Wenn das Formular ein öffentliches Formular ist, also keine persönlichen Angaben enthält, könntest Du es eventuell hier posten, damit wir einen Überblick über das gute Stück haben können.

Abambo

Was ist denn Dein Computersystem?

Abambo

Acrobat Classic 2024 is a buy licence, Acrobat DC is a subscription licence. THe problem with Acrobat 2020 is that it does not evolve. As long as 2024 evolves, you will be fine, but at some stage, you may have similar issues again. https://helpx.adobe.com/acrobat/kb/download-acrobat-classic.html Acrobat DC: https://www.adobe.com/acrobat/pricing.html?mv=search&mv2=paidsearch&sdid=BDDS3F8G&ef_id=Cj0KCQiAi_G5BhDXARIsAN5SX7qoH29L1oQSuQTYTaGuNu3fA30jRahNvjYiHBRpsLKxCZtehoaTuZUaAtepEALw_wcB:G:s&s_kwcid=AL!3085!3!700311291311!b!!g!!adob%20acrobat!21316338610!165455445249&gad_source=1&gbraid=0AAAAADraYsK2cRZHAvO_8ZM46jtMMxDo_&gclid=Cj0KCQiAi_G5BhDXARIsAN5SX7qoH29L1oQSuQTYTaGuNu3fA30jRahNvjYiHBRpsLKxCZtehoaTuZUaAtepEALw_wcB The Pro version includes some additional tools. You can see the differences in the table by scrolling down.

Abambo

X-1a was the recommended option at one point and I've been using it for years. By @Jonlin Creative X-1a basically is outdated. The standard is from 2003, so there are 20 years in between. A standard printing service should be able nowadays to handle PDF/X 4 which is much more capable.

Abambo

The colour profile used may be the culprit, if the shift is only at the proof print. Check with prior PDF data. If transparency is used, you also could have colour shifts. When Spot colours are converted to CMYK you could have colour shifts. If I understand you well, you had books printed before, and the colour was different and "correct"? I would check if there was a change in the production process on your side. If before, eg you did not flatten the file, may be they did it, before printing. There may also be a very easy simple explanation: your print provider may have acquired a new printing machine.

Abambo

Why does Adobe suck? You mean PDF sucks! Depending on how this picture is embedded, you do not see the whole picture, but only the visible area of the picture in a clipping mask. Now, to check the issue, I would need to see the file.

Abambo

Well, they still have different very expensive professional products on their site at very low prices, including Creative Cloud:

Abambo

See here the rules for tattoos: Obviously as the tattoo is not close-up and the main focus, there is no celibrity depicted and there is no trademark represented, so a property release is not needed. You only need a model release, as the tattoos are identifyable and attributable to the person depicted. (https://helpx.adobe.com/stock/contributor/help/property-release.html)

Abambo

The helpx pages are no longer accurate. The screen before the "8 weeks" said "in the next days". Despite all this, Adobe is moderating millions of assets in a month. There is nothing you can do to accelerate the moderation process. Adobe customer care is not for contributors. Contributors are suppliers, not customers. Contributors need to contact contributor support. However, because thousands of contributors are contacting contributor support, Adobe is answering with stock text. If you want to go to other stock suppliers, feel free to do so. Do a Google search and set up your account.

Abambo

You're welcome!

Abambo

Why exporting to X-1a when you could use X-4? Flattening could for sure have an influence on the colour, if the Data is weird.

Abambo

I am sure there must be another way to validate the text used to fill in the form so that it is not seen as comments or markup, but that is for another thread. I hope this quick solution helps someone. By @Abozon The correct solution is: avoid Preview, use Acobat.

Abambo

Please upload also a sample PDF. If you can't share the original data, due to confidentiality, create a test file, check if the issue is present and upload then that test file.

Abambo

It looks like Acrobat gets the wrong size information. Check if the units on the custom size are correct.

Abambo

Check this with Adobe support via the admin console.

Abambo

War Acrobat X denn auf anderen Computern aktiviert? Ist dies eine Neuinstallation? Jedes mal, wenn man Acrobat auf einem anderen Computer neu installiert, muss man vorher Acrobat auf dem alten Computer deaktivieren. Ist jetzt eine Deaktivation nicht möglich, ist die Lizens verloren.

Abambo

I'm having the same issue with Arial font. PLEASE provide the solution. This answer is not an answer. While it is great to know why it's happening, it is very frustrating to see that you actually know the cause and provided no solution. 🙂 thanks in advance for your help! By @lkhemani a) @Dov Isaacs left the company in 2021, so he won't help you solving the issue. b) Dov says that it may have two causes for this to happen, and both causes are outside of Adobe's control: The OS is exchanging/changing fonts from time to time, and the font used to create the file is no more available on the system. Someone was fumbling around in the file and triggered the problem. Even if it is possible to edit various PDF files, this is not the preferred procedure. Since the document can also be created with a variety of tools, and Adobe does not control them all, there is a high probability that something will go wrong here. Sometimes you know why something could happen, but there is no solution to it. Then you have to go other ways, e.g. change the source file.

Abambo

Idem: https://helpx.adobe.com/acrobat/kb/error--when-you-create-a-postscript-file-you-must-rely-on-system.html

Abambo

@Dove Isaacs, I'm having the same issue. Will you please provide the solution. Thanks, Ginger By @Ginger35536428gd7s No @Ginger35536428gd7s, because DOV Isaacs has left the company in 2021. BTW, he told you that the solution is not to mess with PDF files, even if you want to do that. When it works, it works. But the issue may be (1) the OS, or (2) someone who did blow-up the PDF files behond repair.

Abambo

You did not gave any solution, and I get this message on acrobat pro. So it is good to explain why something doesn't work, but people coming here for solutions. I though everyone know this. By @Miatyank You are answereing in 2024 on a 2017 thread that has a correct answer from Dov, who in 2021 left the company. Well, Dov explained why the issue may happen. And basically, he is saying that there is no solution to this issue. Especially if the issue is (1), because that is the OS and nothing that Adobe controls.

Abambo

Let's see who wins this hahahaha. By @Lucas30067918c839 Whatever works for you.

Abambo

Nicely done. You can also edit in the histogram, btw.

Abambo

Thank you very much, following this reasoning I can also simply press CTRL + L and adjust the last marker as shown in the attachment... Do you think this would be enough for them to accept the rejected images? By @Ricardo_Vianna7006 All ways lead to Rome. You need to submit to know if the moderators accept the assets.

Abambo

It's not fun. I gave it a shot with a couple of images, but their submission interface is lacking in niceties. One doesn't realize how helpful Adobe's suggested keyword feature is until one has to deal without it. By @daniellei4510 Take your Adobe suggested keywords (Shutterstock is also nice with that), and submit those with the other sites.

Abambo

Yes, of course the image as it is now would need work to be used for commercial purposes. I'm a designer and I have used images like this with blank screens to add my own content. So, I imagined someone would use this in a similar fashion. By @christinei59404639 THe blank screen is not an issue. I would even prefer a green screen.

Abambo

"So, I just thought people understood that they have to do some editing when it comes to AI," I rest my case. I just recently stated elsewhere that so many bad AI assets were originally being accepted because moderators were poorly trained and assumed that there should be allowances for bad, simply because it's AI. Editing an asset is one thing. Many buyers will do that. But FIXING issues, whether a photograph or AI, is up to the contributor, not the buyer. By @daniellei4510 Buyers won't fix the issues on a bad asset. They will do only, if their life depends on that. They will simply avoid generative AI the next time. And that hurts the serious contributors.

Abambo

I just don't see how contributing in this way will be at all beneficial for me as a contributor with the heavy lift required to edit and the little offered in sales. I'll pursue other types of contributions. By @christinei59404639 If you want to do stock for a living, forget it. There are only very few of us who can live from their contributions. They mostly live in low wage countries, where $25 is a months pay. And you need a huge amount of assets to get a steady sales flow. 10,000, 20,000? Who knows. If you are having 1,000 assets and doing one sale per day, 10,000 assets probably will get you 15 sales a day.

Abambo

I'm confused because I've downloaded AI-generated images from Adobe that had similar rendering issues (like signage with abstract shapes for letters). So, I just thought people understood that they have to do some editing when it comes to AI, as I have. Maybe Adobe is improving their standards (not a bad thing). By @christinei59404639 Some moderators are doing pass through moderation, which on the other hand lets the customer doing the hard work. And so they are complaining. You can't afford to lose tens of tens of hours, do a selection, just to find out that the asset you selected is unusable. If you bill your customer between $50 and $150 per hour you just can't afford to deliver such a scrap job.

Abambo

Abambo

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