I'm looking for a good strategy for chopping up some images of a sock puppet (see photo) pulled from a video to use as a CH puppet. (I also have the option to reshoot, if I need to. The character is already the centerpiece of a cybersecurity program at our school and I don't really have the option (or time or talent) to try to retool it as a drawing. Like most Muppet-style sock puppets, talking involves the head tilting up rather than the jaw dropping down. In this case, the head tilt will obscure the bottom of the eyes as the mouth opens. Of course, the eyes also move up and down with the head. Will CH understand if I want to use the entire top two-thirds of the head as the mouth action?  I'm planning on using the Photoshop template and these are frame-grabbed from 4K green-screen footage in Premiere Pro. (Ultra Key rocks!) (There are a bunch of intermediary position not shown) And yes, if you look close that is a pocket protector. Thanks, Ric ... View more

My installation of Premiere Pro (13.1.2/macOS) started doing an odd thing a few months ago (possibly after a recent Adobe update, though it persisted through a macOS update from Sierra to High Sierra, as high as we can go because of our video server drivers). I can't hear audio playback through any connected audio device when I open or create any project. The only fix I can find is to delete both the preferences and plug-in caches when I launch the program (holding down the Shift and Option keys on the Mac). I have to do this EACH TIME I open a project. As you can see below, in one example I have Headphones selected as the Mac's output device in the OS and Built-in output selected in Premiere (interestingly, Headphones do not appear as an option). When I play back anything (including bars and tone), I can see the audio display in the VU meters in Premiere, but can hear nothing. The same is true for every other output source I have available. As you can see, audio output is mapped correctly. Rebooting the computer doesn't help. Here is the only process I've found to get audio to work: Open a project and select an audio output device VU meters confirm that audio is present, but no audio coming through the selected audio output device Quit Adobe Premiere Hold down Shift and Option during the launch Holding down either by itself doesn't fix anything Open any project Select the desired audio output device in Audio Hardware Preferences Play back any clip in any project and the audio plays back in Premiere as desired When I quit and restart Premiere, I'll again lose audio playback. This is really frustrating because I can no longer save any Preferences in the program. Please, can anybody help??? Thanks, Ric Headphones selected in OS Built-in output selected in Premiere Platform info: Mac Pro (Mid 2012) macOS 10.13.6 Raedeon HD 5770 graphics, Xeon 3.06 6-core CPUs 28GB RAM Audio devices (all tried): DP out to Dell display, Line Out, Internal Speaker Out, Headphones Out, Bluetooth (headphones) ... View more

We are putting together an exhibit booth for Cyber Security Awareness Month at our college and I'm using a live interactive puppet to answer students' questions as they're walking by. Using our campus wireless system, I've been able to get CH video out from a Mac laptop to another running NDI Monitor connected via NDI to a big flat screen, but the audio isn't moving. I've been trying SoundFlower and oSD and can finally move audio over wired HDMI (using the big screen as a second display), but the setup may not let the CH computer be that close to the screen. I've been using the Apple MIDI utility to aggregate my outputs to see if that will help, too Is there any trick for getting NDI to move the audio or is this something that can't be done yet? At the moment, I'm planning to use a second wireless mic and speaker by the flat-screen to work around it. Thanks, Ric ... View more

I've built (and rebuilt) an install package for a group of users and the update function is not working and failing silently. This package does not have the desktop app enabled but does have updating enabled--I checked and there is no .dat file disabling it. The Update option is available in the Help menu. It's not grayed-out. However it does nothing. The first time I try it, I can see the AAM icon appearing for a split second and then it disappears. I've reinstalled AAM via a download and this does not help. Launching the Remote Update Manager either locally or remotely via Apple Remote Desktop does work, however. This is the latest CC release and the problem has occurred on MacOS systems running 10.11.5 and 10.11.6. ... View more

We have a system that has Adobe CC originally installed via a user "subscription" I set up in aedash and would now like to repurpose it as a shared, lab-type workstation under our ETLA (serial number) license. This is a Mac. I uninstalled the CC Desktop App, ran a script to use the prtk to un-license it, removed the OOBE folder and ran the serialization script I built with the Creative Cloud Packager. When I launched a CC application, I got the message that I needed to register my "trial version." Is there any way I can simply convert the license without having to uninstall and reinstall all the software via CC cleaner? This workstation gets a lot of use (as does my time) and I'd like to find the quickest fix I can. Thanks! ... View more

Our media services group would like to test the upcoming version of Connect (9.5) to see if the configuration of the conference rooms and carts will have any issues (they had some camera driver versions with a previous release). Does Adobe ever do this for enterprise customers (we're a large community college). Thanks! Ric ... View more