I hope you are not working on a smart preview (with original missing)? ... View more

Hi,   Can you try out the following solutions :   First Solution :  Please uninstall and reinstall Adobe Photoshop <version> (as per the dialog). This should resolve the issue (ideally this happens if Adobe Photoshop Beta was installed at some point of time)   Second Solution : If the above solution doesn't help, please try a clean reinstallation. Please follow the steps below: Backup all personal data, like templates, presets etc. Uninstall everything in CC including preferences,   https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html Then uninstall the CC desktop app,    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html Clean your computer of CC files   http://www.adobe.com/support/contact/cscleanertool.html Restart your computer (don't skip this) Reinstall the CC desktop app,    https://www.adobe.com/creativecloud/desktop-app.html Use the desktop app to install your CC programs Restore your personal data.   Third Solution : Ideally, the first two solutions are preferred. If that doesn't work altogether, then you can use the below mentioned solution: You need not have to downgrade the app to LrC 13.4, you can still continue to use it in LrC 13.5/LrC 13.5.1 as an Additional external editor. With this approach of using the Additional External Editor, The image is created first, imported into the catalog, and then opened in Photoshop (This approach adds copies to your catalog, even if you never edit them).   Thanks, Arjun ... View more

Hi,   Are you getting this error when you try to edit in PS?             Thanks, Arjun ... View more

@MrJPH @TmpArt1  Have you uninstalled PS Beta at any point of time? If yes, you may encounter such issues. Best bet is to reinstall PS 2024 as mentioned in the warning dialog. ... View more

Hi,   Had you installed/uninstalled PS Beta at any point of time? If yes, we recommend you to re-install PS 2024 and check again.    Thanks, Arjun ... View more

1) Do you have any external hard disk connected during this process? If yes, can you please disconnect the hard disk and retry the uninstall-reinstall process? 2) Can you install PS 2023 once and check if Edit in PS 2023 works fine from Lightroom? If it works fine, you can try to install PS 2024 again and check once ... View more

At any point of time had you installed/uninstalled PS beta? This issue can occur if thats the case. Please try to uninstall PS 2024 and reinstall it. Open it once manually after reinstalling, and then try the qorkflow through LRC   ... View more

Hi @Adrian3458 , Just went through your other thread. Glad your problem is solved. Thanks for that information !! ... View more

You can just rename the 'Lightroom' to say 'LightroomOldCopy' and then restart Lightroom Classic. This will automatically create a fresh 'Lightroom' folder. Post this , please check if you are still facing the slowness ... View more

Hi @Cosmin-Marian346619322nv0 , 1) Can you share your system info and also a screenshot of Preferences -> External Editing tab? 2) Are you seeing any error when you try to launch PS from LR?   ... View more

Hi @dennishmiller , Can you try this workflow : 1) Close Lightroom  2) Take a backup of  this folder : C:\Users\xxxx\AppData\Roaming\Adobe\Lightroom  and rename it to LightroomOld 3) Restart Lightroom   This solution has worked for some folks who were facing a similar issue. So, can you please try this and let me know if that works?   Thanks, Arjun ... View more

1. Can you please share your System Info (Lightroom Help -> System Info) ? 2. Is the issue happening after any particular Lightroom update?  ... View more

Hi @russell_0101 , Can you please share the preset? Thanks, Arjun ... View more

Hi @staceyc97341146 , When you open Lightroom Classic, go to Preferences -> External Editing. Under the external editing tab, you should see a drop down which shows the PS version selected. Please confirm if you are seeing a drop down with PS selected? If you are not seeing this, please open Photoshop seperately once and then close it. Now recheck if the preferences (shown above) is displaying Photoshop.  Then retry the workflow   Thanks, Arjun ... View more

@DenTech444 , Thanks a lot for this encouraging comment. I will definitely convey this to Alok as well. All in all, we are happy that your issue is resolved. Thanks, Arjun ... View more

Hi @DaMoroshka! ,   We have received the logs from you and are investigating the issue. We will get back to you For now, you can remove the config file that we have shared with you and relaunch Lightroom(this will prevent logs being created on your machine).    Thanks, Arjun   ... View more

Hi @DeeGee9229 ,   Glad to hear, it worked for you as well. For you, just renaming the Lightroom folder worked?   Thanks, Arjun ... View more

Hi @DenTech444 , Glad to hear the issue has been fixed for you. Now is Lightroom back to normal speed, are all operations fast now?     ... View more

@JuniorJr , Can you please share the screenshot of what you see in Lightroom Preferences-> External Editing? So is this computer a Qualcomm Snapdragon CPU?    ... View more

@michaelp6489266  1) After re-installing Photoshop 2024, did you try to uninstall Photoshop Beta ? (If yes, then you may have to reinstall Photoshop 2024 again)   If the issue still persists, could you please try out the below mentioned steps: a) Can you check if the same error is observed with Photoshop 2023 version as well?  b) Do you have any external hard disk connected? Does the issue happen with images present on local too?   ... View more

Hi @jaiy , I saw your video. Do you see the same rendition when you go to Develop module as well ?  Also when in develop, under msaking do you see any 'update' for any of the masks? If yes, click on 'Update' and then compare again.   Alternatively, can you try this approach :  1) Go to Develop Module 2) Select All images 3) Ensure 'Auto Sync' is on  4) Click on the preset that you want to apply   Now once the settings have been applied on all images , please check if it is the same. ... View more

Thanks for this information !! ... View more

Hi @DenTech444 ,   I recieved the file, thank you !! While we look at the files that you have sent, can you please try this activity and let me know if it is of any help :   1) Do you have Lightroom Desktop (just the LR as seen in Creative cloud) installed on your system ? If not, please install it once from Creative Cloud 2) Quit Lightroom Classic 3) Launch Lightroom Desktop 4) Quit Lightroom Desktop 5) Relaunch Lightroom Classic and share your experiences   Thanks, Arjun   ... View more

Hi @DaMoroshka! ,   Thanks for sharing the information about the slowness. Inorder for us to investigate more on this issue, can you kindly provide the following files : 1. Diagnostic Report : You can go to Lightroom Classic -> Preferences -> Lightroom Sync Hold the Alt key, and click Generate Diagnostic Report.     2. Lrc_Console : /Users/xxxx/Library/Application Support/Adobe/Lightroom/lrc_console.log   Please share the files mentioned in Step 1 and Step 2 to my email haarithg@adobe.com   Thanks, Arjun ... View more

Hi @DenTech444 ,   This screenshot doesn't help much. You can send them(diagnostic reports) over an email (haarithg@adobe.com) Also another curious thought, have you enabled Sync (images either being downloaded/uploaded or paused)?   Thanks, Arjun ... View more

Hi @katrienv62002654 , While Importing, have you set the option to 'Copy as DNG' ?    ... View more

Hi @jaiy  Can you please share a video of the workflow? Also, please share you system info (Lightroom Help-> System info) along with the screenshot of Lightroom -> Preferences -> Presets tab   Thanks, Arjun ... View more

Hi @DenTech444 ,   Thanks for sharing the information about the slowness. Inorder for us to investigate more on this issue, can you kindly provide the following files : 1. Diagnostic Report : You can go to Lightroom Classic -> Preferences -> Lightroom Sync Hold the Alt key, and click Generate Diagnostic Report.   2. Lrc_Console : Please go to C:\Users\xxxx\AppData\Roaming\Adobe\Lightroom\ and copy the lrc_console file   Please share the files mentioned in Step 1 and Step 2.   Thanks, Arjun ... View more

Hi @DaMoroshka! , Just to confirm, when you are performing any operations like Import or Create collection, are there any images that are being synced in the background ? ... View more

Hi @JuniorJr , When Edit in Photoshop is greyed out, it can also mean that the Photoshop installation has not been detected yet(from Lightroom Classic). Even after installing Photoshop, if you see this option is greyed out in Lightroom Classic, I would suggest you to open Photoshop seperately and then close it. This action will help Lightroom to detect that Photoshop is installed in the machine.   ... View more