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giuseppec66794354
giuseppec66794354
Participant
October 17, 2018
Answered

problema con l'installazione di adobe acrobat reader dc. messaggio "Nuova versione già installata"

  • October 17, 2018
  • 2 replies
  • 24653 views

salve. ho un problema con l'installazione di adobe acrobat reader dc. uso windows 7 64 bit. dopo avere completato il download il programma tenta di effettuare l'installazione ma alla fine si blocca con il messaggio "Nuova versione già installata". il problema è che io non ho alcuna versione di acrobat reader installata sul pc, eppure mi serve. come posso risolvere? grazie

This topic has been closed for replies.
Correct answer AnandSri

Hi Anand,

I am facing the same problem reported by Giuseppe. I have tried every possible solution (adobe cleaner included) without managing to install the program. What can I do?

Thank you in advance,

Ambra


Hi Ambra!

I am sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following Adobe discussion marked as correct Newer version already installed

You may also refer to Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Let us know if you experience any issue.

Thanks,

Anand Sri.

2 replies

A
alma365
Participant
April 30, 2020

Ciao Giuseppe, 

spero avrai risolto il tuo problema, in caso contrario prova a scaricare CCleaner e vedere se c'è qualche errore sul registro di Windows. In caso non avessi risolto contattaci anche attraverso il nostro sito alma365.it e sarò lieta di aiutarti.
Monica

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 17, 2018

Hello Giuseppec,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any conflicting or corrupt installation files of Adobe Reader and installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

giuseppec66794354
giuseppec66794354Author
Participant
October 18, 2018

Ho dear. Thank You very much foto your help. I tried ti do what you suggested to me, but i obtain everytime the same answere, as shown in the photo i send to you.what can i do more? Thank You, Giuseppe

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 31, 2018

Hello Giuseppec,

I am sorry for the delayed response, I have sent you more instructions by direct message, please check your mailbox.

Thanks,

Anand Sri.

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