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Participant
March 7, 2017
Question

rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

  • March 7, 2017
  • 2 replies
  • 1135 views

rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

    This topic has been closed for replies.

    2 replies

    Sunil_Soni
    Adobe Employee
    Adobe Employee
    April 10, 2017

    Hello Wandapetty17,

    Sorry for the inconvenience caused to you.

    I would request/recommend to always keep the application updated via Help->Check for updates... as we keep improving the product. Once you are at latest version of Reader DC, Please share the following information if issue still persist :

    • Platform/OS information
    • Application version information
    • Exact steps to reproduce the issue and screen shot of the error
    • Screenshot of the Task manager shown AcroRd32 and RdrCEF processes.
    • Download Shared Files - Acrobat.com  and share the memory dump file of crashing process RdrCEF.exe

    Please keep us updated with the result.

    -Thanks

    Acrobat Team

    Claudio González
    Legend
    March 7, 2017

    Please provide enough information about your setup and your system to be able to help you.

    Participant
    March 7, 2017

    windows 7

    t: Monday, March 6, 2017 9:31 PM

    To: Petty Wanda (75M138)

    Subject: rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

    rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

    created by Claudio González<https://forums.adobe.com/people/Claudio+Gonz%C3%A1lez> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/9375443#9375443>

    Claudio González
    Legend
    March 7, 2017

    Did you try using this tool to first remove all traces of Reader from your computer?

    http://labs.adobe.com/downloads/acrobatcleaner.html