Skip to main content
S
shravista
Participant
December 21, 2019
Answered

Unable to sign in to my account on adobe reader

  • December 21, 2019
  • 1 reply
  • 17308 views

I have been trying to sign into my account at adobe reader. But, it is showing "No account is associated with the email address" Find the screenshot here to have a glance?

This topic has been closed for replies.
Correct answer ls_rbls

I am using windows 10.

1. As prescribed by the virtual assistant I have uninstalled the application and reinstalled the to check whether the problem will be solved.

2. currently I am subscribed to "Creative cloud-free membership" and "Document cloud-free membership" 

3. The problem comes when I am trying to sign into my adobe account using the sign-in option. 

4. I don't have multiple accounts that are associated with adobe account. Also, the email id shown above is also my adobe id, after a click on 'continue' button it shows whatever is there on that screenshot. It doesn't even take me to enter the "password".


Have you been able to login successfully to adobe.com with that AdobeID?

 

If you're able to login online but not from the Adobe Reader app, see Manage Account and identify if your free subscription are used in more than one computer device.

 

If you have more than one comouter devjce listed there, deactivate or remove those and only activate the device where you are currently trying to use your Reader DC .

 

 

I also forgot to ask if you have the creative cloud desktop app installed in your windows 10 and if you are able to login through the CC Desktop App.

 

And did you used to have this products installed in a different computer, OR, did you have windows7 in that computer with the CC free subscription and then upgraded to Windows10?

 

 

 Are you able to use the Acribat Reader Mobile app from an Android or Apple mobile device and see if you get the same issue?

 

If you are abke to login from a mobile device using the Reader mobile app, maybe you should create a new user profile in Windows 10 and check if it works.

 

I will continue to post back more info as I keep finding more releveant work arounds. It seems like Adobe doesn't have a fix available for this issue but they do have a possible work around here:

 

https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html 

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 22, 2019

You should contact customer care directly.

 

Use this link:

https://helpx.adobe.com/contact.html 

 

Invoke the virtual assistant and it will get you to an Adobe customer care representative

S
shravistaAuthor
Participant
December 23, 2019

I did even before I posted this issue here. They suggested me to ask here.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    December 23, 2019

    I am sorry to read that.

     

    In that case lets start with the basics:

     

    • What operating system do you have Acrobat Reader installed with?
    • What version of Reader do you have, and is it updated to its latest version?
    • Did you used a subscription plan before, like Creative  Cloud or Adobe Acrobat Pro DC?
    • For clarity you don't need to sign in with an AdobeID to use the free Acrobat Reader DC version, unles you want to unlock premium editing features, or, collaborate online with cloud services
    • What steps have you tried to remedy this issue?
    • Is this problem popping up by itself as soon as you open the Acrobat Reader application or is this happening when you try to open a specific PDF file that you are trying to apply an electronic signature?

     

    NOTE: If you actually created an AdobeID before, go online and login with that account at adobe.com.

     

    Review your account settings and if you have more than two email addresses associated to your current AdobeID, ensure that the Primary Email address is the one that should be used instead of an alternate email address.

     

    From looking at the screenshot that you've provided above it may be possible that you are trying to sign in using the gmail password associated with the gmail account instead of the AdobeID password which should be different from each other.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices