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Participant
August 1, 2016
質問

Computer got damaged by water. Moved Hard drive to replacement identical computer. Now Acrobat DC asked user to re sign in and started a 30 day trial. How come the license got rmoved or reset?

  • August 1, 2016
  • 返信数 1.
  • 221 ビュー

I have a PC that got damaged by water.  Was able to remove the hard drive and put in a replacement computer that was the same make and model has the original pc. the user went to use fully licensed version of Acrobat DC that was installed on hard drive.  It asked user to Sign into Adobe.  and the software started a 30 day trial.  How come the licensed got removed or is unable to be recognized?  Is there a way to fix this??

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返信数 1

kglad
Community Expert
Community Expert
August 1, 2016

because you had a significant hardware change.

click the buy or activate or sign-in option and use your serial number.