I am having a problem signing in to my account, have had 6 emails re password reset, but the porogramme will not accept my new password.

Forum|Forum|10 years ago
February 17, 2016
1 reply
736 views

I am running WIN XP PRO SP 3.0 32 bit on a desktop computer.

I was trying to save a PDF document to Adobe Acrobat, but the programme said my password was invalid, so I clicked on "I forgot my password" got the email, changed it, it would not accept the new password. All in all I ended up with 6 emails, and after 90 minutes trying to get help, I am very frustrated.

Please, how to I get Adobe to accept my password, I followed the advice/tips to the letter. I have to explain that this happens to me 2 or 3 times a year. Last year it let me sign in 3 times in a row, & I guess I got cocky!

Sadly was not to be.

HELP!!

SlimSylv

This topic has been closed for replies.

John T Smith

Community Expert

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

SlimSylvAuthor

Participant

Hi, John, Greetings from Sydney Australia, and thanks for your answer, I did look at that link, but to my knowledge, I am not a member of the Creative Cloud. I don't get it sorry....I just wanted someone who has had a problem like mine before to suggest what to do next....On the top of this page, it does show :ADOBE COMMUNITIES', does it not? Is this not a community forum for Adobe products?

None of the things on the page you sent me to means anything to me. I am def not a techie person, you are talking to a person who just understands the basics....an old one at that!!. Other forums I have had the privilege to ask a question of have managed to give me some really good help...I find most people are very kind & helpful, for which I am eternally grateful.... Computers these days are getting more & more technical & advanced, hard to keep up....

So, back to you, or anyone else who just might be able to help..

Thanks so much for your time, John,......

SlimSylv

Pattie-F

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moving to Editing & Exporting PDFs forum

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