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cbj31968
Participant
September 15, 2016
Answered

I am having problems re-installing Acrobat 10 on my new mac pro. It downloads and installs but I can't find it anywhere on my computer.

  • September 15, 2016
  • 3 replies
  • 402 views

I am having problemsI am having problems re-installing Acrobat 10 on my new mac pro. It downloads and installs but I can't find it anywhere on my computer. re-installing Acrobat 10 on my new mac pro. It downloads and installs but I can't find it anywhere on my computer.

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Correct answer kglad

you can install the acrobat x upgrade without installing acrobat 9.

start the acrobat x installation.  you will be prompted for x'es serial number, first.

after entering x'es serial number you will be prompted (with a dropdown) to select the qualifying program (acrobat 9).  select acrobat 9 and enter its (acrobat 9's) serial number.

enter the correct number at the correct time and installation will proceed.

make sure you've done more than 'try the link'.  make sure you made the needed changes or explain if you were unable to tick 'any developer'.

3 replies

cbj31968
cbj31968Author
Participant
September 23, 2016

I am also trying to install 9 Pro and i have the upgrade to 10pro but I can't install 10 until I do 9.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 23, 2016

you can install the acrobat x upgrade without installing acrobat 9.

start the acrobat x installation.  you will be prompted for x'es serial number, first.

after entering x'es serial number you will be prompted (with a dropdown) to select the qualifying program (acrobat 9).  select acrobat 9 and enter its (acrobat 9's) serial number.

enter the correct number at the correct time and installation will proceed.

make sure you've done more than 'try the link'.  make sure you made the needed changes or explain if you were unable to tick 'any developer'.

cbj31968
cbj31968Author
Participant
September 23, 2016

I the file is not there but I already tried that from the link. Still having the same problems.

kglad
Community Expert
Community Expert
September 15, 2016

check your applications>adobe>acrobat x folder.

if it's not there, even though your issue may not seem related to the issue discussed in this link, try it:

http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/