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BringData
Participant
July 25, 2016
Answered

I have link and serial number for Acrobat X installation, but serial number is not accepted.

  • July 25, 2016
  • 1 reply
  • 694 views

The app seems to want me to upgrade from an earlier version of Acrobat, which I don't have.  I'm not upgrading, I'm installing for the first time.  How can I get past this?

This topic has been closed for replies.
Correct answer BringData

Hi - thanks for your reply.  I finally got on chat with Adobe and was able to get it resolved.  I was getting an error message something like that, but first it wanted me to choose which Adobe Acrobat I already had, but I had no Acrobat installed, and that was not one of the choices.

Judy

1 reply

Adorobat
Adorobat
Participating Frequently
July 25, 2016

Hi bringdata ,

Could you please tell if you are receiving any error message?

Please visit this link : Error: "The serial number is not valid for this product" | Adobe Creative Suite

Let us know about the results.

Thank You!

Shivam

B
BringDataAuthorCorrect answer
Participant
July 28, 2016

Hi - thanks for your reply.  I finally got on chat with Adobe and was able to get it resolved.  I was getting an error message something like that, but first it wanted me to choose which Adobe Acrobat I already had, but I had no Acrobat installed, and that was not one of the choices.

Judy

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