I've had a computer crash and reinstalled Acrobat. When I attempt to open a PDF online, IE crashes.

Forum|Forum|10 years ago
April 8, 2016
1 reply
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I've had to reinstall Acrobat. When I attempt to open a PDF online, IE crashes. What do I need to do to fix this.

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Sarojini_Nagar

Participating Frequently

Hi thomasd20164,

Could you please let me know the acrobat version and the OS version on your system?

Also let us know the version of IE.

Does this happen with a particular pdf which you try to open online or most of them?

Please refer to this link and check whether the adobe add ins are enabled in IE : Display PDF in browser Adobe Acrobat DC, Acrobat Reader DC

Also you can try disabling the protected view by navigating to Edit>Preferences>select "security(enhanced)" from the categories and select the "OFF" button for protected view.

Let us know if this helps.

Regards
Sarojini

T

thomasd20164Author

Participant

I am using Acrobat 9 with Windows 7 and IE 11.

I opened Acrobat 9 and used a help option to repair Acrobat. It seems to have fixed the problem.

Sent from my iPhone

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