Convert to word or excel in English results in Greek

OK, I've just signed up for the Document Cloud - to convert a bunch of pdf's to Excel.  In both conversions of an English document, and Englsh (US) selected, the resulting "translated" text is all Greek characters.  Tried the same by turning off Auto Translate, same result.  Sooooo... I tried conversion of same document to a Word .docx.  Same (Greek) result.  What gives?  Source of document being translated is my Bank.