I buy an export to excel service at 26.00 dollars, got a confirmation account and now I cant convert my document.

Hi lagunabluvan,

Please see this document for information about converting files with ExportPDF: Getting Started with ExportPDF | Adobe Community.

If you're having trouble logging in or converting documents, please let us know.

Best,

Sara

What exactly means "cant"?

[topic moved to Acrobat.com Services forum]

The service is just that -- an online service. There is no "application".

Go to the service's "homepage", sign in with your Adobe ID, review the instructions, use the service.

For the user forum associated with Adobe's online subscription services in "Acrobat.com" is at:

Adobe Acrobat.com Services

Be well...