I purchased Adpbe Export last year and created a virus and is useless to me. I have signed-on and attempted to cancel the automatic renewal, and despite using my correct User ID and Password, I am unable to access the site.

Forum|Forum|11 years ago
January 2, 2015
1 reply
282 views

I purchased Adobe Export software last year and it created a virus; the program is ussless for me. I signed on to my account, but despite the fact I confirmed my unser ID and Password, I am unable to access customer services in order to cancel automatic renewal of the software. Can anyone assist me?

ExportPDF

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S

Sara_Forsberg

Inspiring

Hi surfacenavy9,

I would be happy to help. Would you like me to go ahead and cancel your subscription for you? (It looks like you have both ExportPDF and Adobe PDF Pack; did you want to cancel both?)

Best,

Sara

S

surfacenavy9Author

Participant

Sara:

Thank you so much.

I truly appreciate you reaching out and taking care of this for me.

Wishing you and yours good health and all the good things that life has to offer in 2015 and beyond.

Richard M. Rogers

San Diego, CA.

S

Sara_Forsberg

Inspiring

You're very welcome, Richard.

Did you want me to cancel both of your subscriptions, or just the ExportPDF?

Best,

Sara

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