I purchased Adpbe Export last year and created a virus and is useless to me. I have signed-on and attempted to cancel the automatic renewal, and despite using my correct User ID and Password, I am unable to access the site.

I purchased Adobe Export software last year and it created a virus; the program is ussless for me. I signed on to my account, but despite the fact I confirmed my unser ID and Password, I am unable to access customer services in order to cancel automatic renewal of the software. Can anyone assist me?