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KelleyW
Participant
October 22, 2014
解決済み

Why can't I log in to my ExportPDF account?

  • October 22, 2014
  • 返信数 1.
  • 377 ビュー

I'm getting this error:  Trouble occurred when signing in.  However, in the right corner my account is displayed and the only option is to SIGN OUT.

    このトピックへの返信は締め切られました。
    解決に役立った回答 Sara_Forsberg

    Hi KelleyW,

    I'm sorry for the trouble! If you're logging in via a web browser, please clear the browser cache, and then try to log in directly to https://cloud.acrobat.com with your Adobe ID and password. And, if you're logging in via Reader, go ahead and click Sign Out, then make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.

    Please let us know how it goes.


    Best,

    Sara

    返信数 1

    S
    Sara_Forsberg解決！
    Inspiring
    October 22, 2014

    Hi KelleyW,

    I'm sorry for the trouble! If you're logging in via a web browser, please clear the browser cache, and then try to log in directly to https://cloud.acrobat.com with your Adobe ID and password. And, if you're logging in via Reader, go ahead and click Sign Out, then make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.

    Please let us know how it goes.


    Best,

    Sara

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