Questions

¿Cómo puedo verificar l información de facturación para que me permita comprar la licencia de una imagen?

I can't find this song that I downloaded a preview of. I need it for a quick turnaround. Unfortunately, this is all the info I have for the song. Any help would be much appreciated!  Epic_AdobeStock_500898434_preview.m4a

Hi, can I use an image to show an animal I want to rehome for a charity if the picture has a standard license?It's a charity so we don't profit but people do pay a set rehoming fee to cover the animals' treatments and care.I just need to know if that's considered advertising the animal or "selling" the animal.p.s. they will know that's not the actual animal but animals with a picture do get more interest and the real animal can't be shown for legal purposes.

Hallo Community,ich habe heute ein 5-Credit-Pack für Adobe Stock gekauft und bin eigentlich davon ausgegangen, dass es sich dabei um eine einmalige Sache handelt. Allerdings sehe ich jetzt in meinen Kontodetails unterhalb von 'Konto verwalten' folgenden Hinweis:'Nächste Zahlung für den 17. Okt. 2022 angesetzt'!?Handelt es sich bei dem Credit Pack also doch auch um ein Abo?! Und wo kann ich das dann kündigen? Beim Versuch auf den Adobe-Seiten irgendeine hilfreiche Info zu diesem Thema zu finden laufe ich mehr oder weniger im Kreis und wäre deshalb sehr froh und dankbar, wenn mir hier jemand mit einer entsprechenden Information weiterhelfen könnte.

Hi. I was subscribed to Adobe Stock for 4 month, each month I was eligible for 10 photos to upload. I did not need subscription anymore, so cancelled it. But I did not use my eligible photos. I had 40 photos that I could upload. Now I do not have anything because I am not paying. How fair is this? And is there are a way to be able to use them? Any Admint support? Thank You.

Is there any way to contact Adobe Customer Support at all? Their Adobe Stock website is not loading at any browsers I tried and Ijust wanted to cancel my subscription. I can never find their customer chat/email support (if there is any).

If I want to purchase multiple exteneded licences what is the cheapest way to do it please?

The image 101629297 has a misspelled state. Wisconsin is spelled with a "K" I have an angry customer. 

I licensed and downloaded a vector (file #137637657). When I open it, there are a lot of details missing relative to the preview. See below.

Hi all! I bought 2 bulk credits for video, each €899,99 This was billed on my creditcard. Thats all fine...But there is an extra €899,99 on hold. But i only bought 2 of them. Now my creditcard is blocked because of this 'hold'..(amount to high-limit €2500,-) I need Adobe to DECLINE this authorization! I contacted customer service and they confirm this buy of 'only 2 bulk credits'..(2x €899,99). But thats it. Don't know how to proceed. Thank you.

Hello,   I sell various presentations given by public speakers. We put them on DVDs/CDs and sell the discs from our website. I would like to use adobe stock to create an image that would be printed on the discs themselves. The only modifications would be cropping, adding the title, the presenter's name, our logo, and file format (Blu-ray, DVD, mp3, etc.). We sell roughly 30 of each disc.   A few questions: 1- Would I need to use a Standard license for this, or an Extended license? 2- Do I need to credit the image creator? If yes, can that be done on the website sales page, or does it have to be on every individual disc? (I would be sad to put it on the disk, as I think it would look weird.) 3- Do licenses expire? If yes, how do I go about keeping mine up to date?   (I apologize if these are obvious questions- I'm rather new to the graphic arts world. I hope to do right by the creators, Adobe, and legally. Thanks! 🙂

Dear Adobe, I have purchased 2 x video stock footage on 3/6/18 at 87.99 each.In my account, I can only see one invoice present. Please contact me / produce the invoice so I can claim this in my expenses for July (monthly expense reporting at my company). Kind regards, Ken

I have a yearly subscription paid monthly to Adobe. If I do not want to continue the subscription in 2023 when should I cancel to avoid cancellation fees? Is there a deadline on cancellations? How do I cancel?I have tried contacting Abobe today without success. I am a bit fed up wasting my time.

Hallo, auf einer Ihrer Internetseiten für kostenlose Stockmedien steht:"Vorteile bei der Lizenzierung kostenloser Stockmedien.Kostenlose Adobe Stock-Medien kannst du auch in kommerziellen Projekten uneingeschränkt nutzen – mit vollem Lizenzumfang."(siehe Bildschirmfoto oder Link: https://stock.adobe.com/de/free) Lade ich aber ein kostenloses Stockmedium herunter, dann steht dort immer nur Standardlizenz.Beinhaltet das in diesem Fall dann die erweiterte Lizenz, wie in dem zitierten Text von Ihnen versprochen wird? Best wishesClaudia

I found an image which is part of a series of similar images.I didn't start my free trial yet, but will do so soon.The series shows 4 images.I just want to see how 1 of the 4 images looks in AiBut when I click show in app, it shows all 4 images in a box.In other words, I can't separate out the 1 image I may like and see how it will look in AiI'm so new to this stuff.  Help! 

Anyone else licensed this Flight map motion graphics template and could not use it?Thanks in advance 🙂

Bonjour, Je viens de me rendre compte que je suis abonnée à adobe stock alors que j'ai seulement souscrit à un abonnement cloud.  Cela ne rentre pas du tout dans mon budget d'étudiante et je n'ai jamais été intéressée par cette application. Je n'en ai pas l'utilité.  Les frais d'annulation sont incroyablement élevés pour un produit que je n'ai jamais utilisé (comme dit précédement je ne savais même pas que j'avais un abonnement).  Je n'arrive pas à trouver de numéro de téléphone qui fonctionne ou d' adresse email pour en parler avec les services adobes.  Pouvez vous m'aider?Cordialement, Marie 

Bonjour, j'ai malencontreusement oublié d'annulé mon essaie gratuit sur adobe stock, j'ai donc été prélevé du mois suivant et quand j'essaye d'annuler mon abonnement il essaye de me facturer ça 190€, je trouve ça hallucinant. Faites gaffe a vous. Adobe son des [Terme injurieux supprimé]... Aucun moyen de les contacté pour obtenir mon remboursement, si quelqu'un sait comment sortir je cette [Terme injurieux supprimé] je suis preneur. Merci a vous, passer une bonne journée.   [Un modérateur a édité ce message pour le mettre en conformité avec les règles du forum. Veuillez garder un ton respectueux même en étant mécontent.]

Bonjour, J'ai téléchargé Adobe pour travailler sur un document mais pas satisfaite du résultat j'ai annulé rapidement mon abonnement (avant les 14 jours). J'ai reçu un email de confirmation pour prise en compte de cet annulation.J'ai déjà été prélevée 2 fois pour cet abonnement annulé.Très compliqué de contacter quelqu'un chez Adobe. Pouvez-vous faire en sorte d'annuler définitivement cet abonnement ? Je n'apprécie pas ces pratiques. Merci de me confirmer remboursement + annulation définitive.Cordialement

I've had an account with Adobe stock for years. I can't find out if it's actually an Adobe Teams account because Adobe.Normally I license all stock for my org. I'm going on a trip and my colleague needs to browse and license assets before I return. Can I add him to the account somehow so he can license while I'm away? 

I have paid my subscriptions for several months and still have 80 contents pending to use. If i cancell the subscription do I loose access to that contents to use if I need it...?

I would like to publish an ebook book with Adobe Stock photos in the editorial area. Do I have to provide the copyright information directly on the page with the photo? Or can this information also be at the end of the book in the imprint, with mention of the corresponding book page?

I have tried to talk to adobe support, after speaking to 4 different people they then submitted a ticket for me which they then closed 24 hours later and marked as resolved without even responding or fixing the issue (Thanks guys). I run a team account for our company and we have had no issues in the past but every single premium image on Adobe Stock seems to be the wrong credit price for us. For example, a premium mage being sold for £399.99 to individuals is being sold to us and marked as 1,500 credits. To buy 1,500 credits in the UK it will cost us £6,000. That's a big different to £399.99. We have credits to use so I do not want to buy this as an individual account as we have already paid for our usage. This is not isolated to a single image. Every single premium image or video seems to be quoted as a credit price 10 times the price it should be. Is this just an issue with how it's displaying for us? What is going on??? I'm so frustrated and our account manager seems

Somehow i subscribed to Adobe stock but I dont remember when, and a saw on my bank account the payments from June., which is 38 EURO/m And I haven't used it even once and I don't need it. How can I cancel this without having to pay the fee for the unused package?   [moderator deleted troubling HTML tags, to make the post more readable]

I have downloaded an image based on the preview but the large image is different and not suitable for my project. What should I do? I found the preview of the missplaced image on Custom Scene gallery but I'm not sure that it has the right one there. I wanted this: https://stock.adobe.com/ro/363613519 But I got this: https://stock.adobe.com/ro/templates/table-set-plate-with-mockup-and-cutlery/363615025 Please help.Thank you.