Questions

Hello everybody, I'm a guy from Germany who started studying media design.Besides studying I create commercial websites for friends. I found some interesting images in the free collection of Adobe Stock. But 2 things I do no understand. ------------------------------- [1]  Metadata - IPTCThe metadata of the images, which I have licensed I verified with Adobe Bridge.But there are no copyright information in the IPTC Core entered - in ALL these images. Do I have to add manually the information in the IPTC Core? (for publishing on websites)or is it enough that I label the picture correctly near the image?(Agency Name/Contributor Name – stock.adobe.com) Other stock providers, like shutterstock have already entered the copyright information in the IPTC. The license terms say, that I am not authorized to change anything in the IPTC.Terms [7 Restrictions](H) remove, obscure or alter any proprietary notices associated with the Stock Assets

Is there a way I can un-license this photo and get my credit back? Thanks!

Hi. I try to figure out for a long time, how can I use stock photo on my client's website (website that I made) legally? The photo would be part of the whole website design and if it's required it could be scaled, resized, cropped. I can't find answers in licensing documentation.

When I try to open a stock item in an app, I get an error that Adobe Cloud can't be found. I tried opening Stock from the Adobe Cloud app, but I still get the same error.Any suggestions?El stock de Adobe no me conecta al Adobe Cloud, y entonces no puedo abrir las imagenes directo a una app.Sugerencias?

Hi all,I have been using a corporate Creative Cloud acc and have while doing so, purchased music for personal projects. How do I transfer these music rights to my new personal Creative Coud acc?Regards and appreciationMatt

Hi, I purchased the extended licenses for about 15 images and I need to send the invoice receipts to our client to show proof of purchase. I have all individual emails that say the order number and to click to view the invoice, but when I open my invoice tab it is completely empty. This is ridiculous that not a single invoice is in there. I cannot send them 15 separate emails as proof of purchase.  Please help.

When searching for 'Sleep' images, with SafeSearch turned on, I came across a disturbing image of a deceased dog in snow. Am I wrong in thinking this is extremely inappropriate, not only to my search but to be marked as 'Safe'? I think it's sickening, personally, and not something I expected nor wanted to see. The image file number is 138001659.

Adobe sichert vor Abschluss des Probemonats zu, man könne "jederzeit kündigen". Das ist aber gelogen. Ich wollte gerade kündigen und erhalte nur die Meldung: "Sie können Ihr Abo in Kürze verwalten". Ärgerlicher Betrug!Email-Adresse rückt Adobe nirgends heraus. Weiß jemand, wo ich aus diesem Bauerntrick wieder rauskomme?

Hallo. Ich habe versehentlich ein Premium Bild gekauft. Können Sie mir bitte die Credits für dieses Foto zurückerstatten? Vielen Dank!

Hi, I licensed image 394497114 but it's far too small and have very low resolution. In other words: The picture is not good enough quality, and I can not use this.  I see there is possible to buy a bigger version of the picture. Can I please be credited back to my account so I can buy the bigger version?   

I would like to use an adobe stock image as my company logo. could I use standard license or I need to buy the extended license?

Can I determine the total number of image downloads by a team since first liicensed?

Hello. I have a company account and I accidentally licensed an imge (#519979542). It is an unlimited account so I am not in need of a refund but I'd like to have it removed from my license history. It was an accident and I'd prefer it not be on my record.

Hi.  I have a Trial month and still haven't downloaded a single picture.  When I press Download free with trial, a pop-up makes me choose between Paid monthly and Trial + Yearly.  I press Trial, then it says "Congratulations, you already have a plan!" Then this pop-up disappears, leaving me at Step 1. The picture is never downloaded, licence never added, it always makes me choose a plan and says Congratulations, you already have a plan (thanks, I guess). 

I have only started experiencing this issue this morning: ErrorWe're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service. I see its certainly not an uncommon issue so I need this fixed immediately, the online chat was very unhelpful and I have tried all their tips re browser, cache deletion etc to no avail.  Thanks

What can I do when all vector pics/drawing from Adobe Stock download as JPGs? I want to use the vector-version and cannot find any setting to fix this...

I downloaded a watermarked preview video for a project a month or so ago. Today I signed up for a license and wanted to find the video so I could download it and use it in my project. I cannot find the video, even though I used the same search keywords. Is there a way to track down the video? I already tried "license history", it's not there. 

Voici le message d'erreur retourné quand je souhaite créer un document selon un modèle...J'ai déjà réinitialisé PS, cette erreur est présente depuis déjà plus d'une année, malheureusment, je ne retrouve pas l'article que j'avais écris ici-même.macOS 12.5.1 Intel PS 23.5Quand ce bug sera-t-il corrigé ?

I have already worked a piece of footage into a storyboard, only to get a 404 when I return to download it, what's going on?

Hello thereI have written a book. I want to add 100 Stock images to 50 Chapters in total. The images (obviously) are somehow connected to the topic. I am not sure if I am allowed to use stock images. Also, if I am do I need to acquire the stock images with the extended license?I have read that it cannot exceed 500.000 copies. Assuming that I do not sell more than 50.000 copiesIs then the standard license enough? thank you very much in advance!    

The Stock Adobe website moves slow and is glichey when you're viewing images that you have saved to your librarby. The website made an error and had me download image  #401443031 made I didn't even click on this image. I would like to get a refund for this image. How can I go about that? 

I bought adobe stock by mistake, but immediately after I asked for a refund, after about 8 days, I did not receive a refund, please help me I need that money.

Hi I am purchasing images for a client and realized I accidentally purchased this image by mistake and I actually wanted to buy this image... can you help? Is there a way to exchange the license for the other one? I don't want to have to charge them for the wrong image - they looked so similar I made the mistake before I realized it... Please help!

Hallo allerseits, wo kann man die hinterlegten Adressdaten die auf den Adobe-Rechnungen erscheinen abändern? Ich bin umgezogen und erhalte natürlich weiterhin automatisierte Rechnungen mit der alten (jetzt ungültoigen) Anschrift. Nirgendwo im Konto finde ich eine Möglichkeit die Anschrift zu ändern. Danke an alle für Tips.

I'm planning on changing my 40 images a month to 3 images a month subscripton.Will my remaining 140 credits still be available after changing the plan or will they disappear like they do when you cancel a subscripton completely? Thanks in advance, Thorsten