Questions

Bonjour, je me suis rétrouvée à payer une formule que j'avais oublié de résilier suite à la période d'essai, je paye donc le mois non gratuit afin d'ensuite résilier la formule. Hors je viens de régler le dû à adobe stock et le bouton "gérer ma formule" n'est pas présent sur ma page. Je m'inquiète, le prochain paiement est dans deux semaines...

hi! I recently subscribed to the Adobe “10 asset” subscription. I thought I was purchasing an image this morning that would be deducted from that pack, but it hasn’t been seduced and I now realize that I might have to pay the picture in full amount, which was never my intent! I have not used the image in any way, and would like to cancel my most recent purchase from which I don’t seem to have been billed yet. how should I proceed?

I took out a 3 month trial on the UK site in Nov 2020 which it seems I forgot to cancel. I phoned last November, 2021 to cancel, almost a year on and was told the account was stopped but that I could have 3 free months to use up the credit I had amassed. It now seems that they then re-started the account when the 3 months had ended without my permission & having expressly contacted them to cancel everything! I have just cancelled the plan on my account but see a warning that I will be charged for cancelling early! I can't find any way to contact them direct. This company is an absolute nightmare! NEVER again!! Please, does anyone have a number/email address where I can reach customer support?

NORMALLY - if I try to purchase a 'Premium' title for Premiere Pro (mogrt file) it costs me $20 and that's it. For some reason - today - I cannot find that option, the system keeps pushing me to 'plans' for multiple files or a 'free trial' in one of these plans. I don't want a plan - I just want the single purchase - what am I missing? - thanks in advance

Hallo,vor einiger Zeit habe ich im Rahmen eines Probeabos zehn Adobe-Stock-Fotos lizensiert. Das Probe-Abo ist abgelaufen, die Fotos werden in meiner Bibliothek aber noch immer als "lizensiert" angezeigt. Meine Frage wäre: Kann ich die damals lizensierten Fotos noch immer für neue Zwecke verwenden, z. B. für eine damals noch gar nicht geplante Publikation? Oder ist die damalige Lizenz an eine einmalige Nutzung für ein einziges Medium gebunden gewesen? Vielen Dank! 

Hi, I'm not 100% sure about the licensing rules. I am making a song cover art for spotify and I'm not sure about the 500,000 copies rule. The cover art I am making is only for the song on spotify and a visualiser for YouTube. It will not be sold as merchandise or anything and will only be used as a cover image for a song. I'd also like to add that I'll be making changes to it, like adding other images, a title, changing the colours and lowering the brightness. Will I be okay to proceed with a standard license? It is likely that it may get over 500k views on spotify and youtube but I'm not sure if views count as copies. From my understanding, copies refers to, for example, selling a tangible product like an album. This wouldn't include streams on a song. I am pretty confident that I am okay to proceed but I want to be 100% sure.

I see that there has already been much controversy over Adobe Stock but right now I am in the middle of a nightmare that I hope no one else has to go through. I have been using Adobe products for more than a decade and always believed them to be a reliable, reputable company. Until now. The Adobe Stock 10 free images offer kept appearing in my feed and it looked like a good deal so I signed up for for it to see how it worked thinking it could be useful to sign up for the year. How wrong I was.I then started downloading a couple of images to see how it works and to see if the resolution was good. Next thing I know I am hit with a $500 bill for one of the images. Apparently they are all priced differently - some are free in the deal and some are not. As soon as I saw the con trick that was occurring I closed everything on my computer so the image never downloaded.I immediately wrote to Adobe to explain but no one is willing to help me.So Adobe offer 10 free images free. You download some

I licensed this asset that was listed as a vector, but it's just a low-res image. It's useless. I want that credit back. https://stock.adobe.com/images/usa-colors-stars-and-stripes-abstract-bright-design-independence-day-modern-vector-background-glossy-grunge-concept-vertical-american-flag/437044581?prev_url=detail If Adobe wants to keep Stock a viable platform for designers then there needs to be greater quality control.

Is it possible to get the contact info of an original artist of a piece on Adobe Stock? I really like this art but can't seem to find any additional info. I would like to commission a piece from this artist as I really like their work. I've tried doing a reverse image search but it only brings up stock image websites, no original artist. Is something like this even possible?

My husband accidentally hit the license button on an audio file thinking it should show more info before confirming a license. How can I return it? The asset ID is #356951512 

28 maja anulowałam subskrypcję planu, otrzymałam maila z potwierdzeniem, a dzisiaj moje konto zostało obciążone kolejną opłatą.  

Hi! I just accidentally licensed an image while browsing images in Adobe Stock. The image number is: #108746949. I clicked the blue button by accident as I was moving my mouse. Is there a way to return the image?

Auf folgenden Bildern sieht man das Angebot von Adobe vor und nach Abschluss des Probe-Abos. Kann mir das evtl. jemand erklären? Vielleicht habe ich auch etwas übersehen... Mir scheint es aber schon recht eindeutig. Danke vorab. 

I just got off support and they couldn't help me. It seems the images I've downloaded from stock are flattened since I can't remove the checkered background with transparency and gamut. Anyone else with this issue?

Since about a week ago I can't change the language of adobe stock to English, It is stuck on Spanish, even though I change the region to the United States. Any ideas why this might have happened?

I had saved two similar images in my library and bought the wrong one. I realized my error once I placed it into the inDesign file. I went back and purchased the correct image. Can I get the credit for image FILE #: 493825221. Both are very similar but I only needed the one photo (which the client approved from the preview). Also I feel this is a situation that probably happens a lot (accidental purchases). There should be an easy way on the site to contact/request a refund. It took me a while to figure out this was the forum to do so.Thanks.

Hi there, I hope you can help. I have accidentally licenced a 4K video at 80 credits rather than the HD version at 6 credits. I have been downloading footage all morning but for some reason on this video, it automatically selected the 4K version rather than standard HD? It hadn't done on the others so I didn't notice. Is there a way I can remove this liscence?  Many thanks,Heather

What is the difference with standard versus extended licensing? For example, say I license work that includes various art of dogs, and I want to use them on shirts and other various merch. Is that okay? Can I just use some of the dogs from that art only, or would I need to include text or include something else I made myself with it? Does changing the colors make any difference?

Our agency currently has a plan for Adobe Stock – 750 assets a month. We are creating a specialist military pocket diary for a client and he is having 500 copies printed to sell to his customers. The diary has about 10-15% intro pages that contain historical military information and our client would like us to use some standard Adobe Stock images to complement this information. Is this allowed under our license? Do we have to include a credit for each image? And, with our current plan can we also include some 'editorial only' images if they relate to the historical events in the text?

I can't find the image for the preview I used. I don't have the code number and image search does not find it. Tried looking through search history but now luck. 

Hallo zusammen,ich interessiere mich sehr für die Bilder von ssstocker. Wie kann ich Kontakt zu einem Verkäufer herstellen? Liebe Grüße und vielen Dank für eure Hilfe Anne

https://stock.adobe.com/za/images/walking-child-animation-cycle-of-walking-and-gait-2d-cartoon-character/354598055?prev_url=detail This vectory file wont convert to svg. I do not use AI at the moment and am not sure it it would be repairable if even if opened therewith. Please kindly assist. RegardsKervin

I tried a free trial on adobe stock. Two days after I signed up for the free trial they debited my account. As I had taken some photos on my FREE trial, I left it, however when I logged on to my account there shows no active plans to cancel. I assumed that it had then expired. This month the debit is going off again, and due to me not having funds in that account I am being charged by my bank for the bounce fees. I cannot talk to a support agent because I don't have an active plan, but yet they try to debit me.

Am I allowed to use adobe stock images with a standard license on my Facebook posts?

Hi Adobe Stock team!It would be nice to have geological filtering for images. -> Shot in Europe, Asia, North America etc. Nature, people and infrastructure vary highly per continent so this would be super helpful in finding suitable footage!