Questions

Hello,I acquired an unusable file on Illustrator. Is it possible to cancel and get a credit? This file is : #74467131Thank you

I accidentally licensed several Adobe Stock images while browsing through search results on my tablet. How can I return them? I am new to this Adobe service and have not been able to figure out how to do this from my account.

I wantet to try out somethings with vector "bubbles" to see how far i can work with that. But as my licens expired, they are not vector anymore, but weirdly cut pixel. What is the problem here? i read that this should not happen.

Hallo, ich brauche einmalig ca. 80 Standardbilder für eine website und überlege, ob ich dafür ein Abo abschließen soll. Viel günstiger im Vergleich zu den Credits. Kann ich das große Paket buchen und gleich wieder kündigen, wenn ich fertig bin? Danke für eine Info.

Hello, I accidentally licensed a photo in Adobe Stock. The image ID is #420556934May I know can I get a refund or something for this problem? Thank you.

 So I did this poster for my Instagram story using Canva. I am subscribed to the standard license for the stock images. However, Im just learning of all the restrictions. I got this image from Adobe Stock and I plan to place my logo on her shirt along with my business cotnact information at the bottom. Is such allowed? Because I plan do similiar posts with other stock photos and stock illustrations. Also, I noticed another image I tried to upload to Canva came with the watermark. So im guessing some Adobe stock images can be uploaded to Canva and some cannot?

Link to the asset in question:  https://stock.adobe.com/search/3d-assets?load_type=search&native_visual_search=&similar_content_id=&is_recent_search=&search_type=usertyped&k=flour+bag&asset_id=181179741 I recently purchased the 3D Flour Bag Asset from Adobe Stock (FILE #: 181179741) and I've imported it into Dimension and used the provided maps and it appears there's some geometry in the mesh that doesn't work or interacts incorrectly when rendering. I also tried rendering without any maps, as well as with different angles and lighting setups and the problem persists which is why I think it might be geomtery realted (but I'm not a 3D artist so I don't really know exactly how everything works). I've attatched an image below in which I've highlighted the issues I saw in the render. For reference, I rendered this on high quality at 3840x2160 resolution and then cropped it to just show the asset in question. I'd appreciate it if this assets could

Adobe Stock was recently added to my enterprise account but I keep receiving an error stating "Now that you're logged in, please make your selection again." Is this a licensing issue or an issue with our account? Please advise!

Hi I ve just purchsed credit packs of 40 credits and 16 credits for 7 HD vdo footages(which are 8 credits for each footage).But I can only licensed 6 footages ( it supposed to be 7 in total)Anyway to get the credits back please? Thankyou

I'm actually amazed at how stupid the adobe stock terms & rules are..I signed up for a few images, didn't read the 5000 pages of T&Cs (yes my fault) I go to cancel early and it's telling me I have to pay hundreds of pounds to cancel so I let it roll thinking maybe in the future i'll use the credits..I come back today 6-8 months later and the cancellation cost is much less (35£) and on the cancellation page it tells me i'll lose my 95 credits that have built up over the last 12 months like wtf?  What kind of animal thought this would be a good idea?  I'm actually baffled at how some of these companies operate.  No wonder piracy against this company is through the roof if this is the way they deal with their paying customers.

I have a few images that I needed to license but unable to license the images. It gives me the error message of "This asset cannot be licensed". Anyone has a solution to this problem?

Me están reclamando derechos de autor en youtube por una canción que compre la licencia aquí. pero otra empresa dice que los derechos son suyos y que la canción se llama de otra forma.   [moderator changed the topics to the correct ones]

Hi,ich habe ein Monogramm von Adobe Stock erworben und möchte jetzt den Text ändern. Wie kann ich auf den bereits vorhandenen Text zugreifen und diesen ändern? Danke für Eure Hilfe 

I'm a student who is looking to use an adobe stock image as a pattern for fabric on spoonflower.com. I plan on using the fabric to create a garment for a school project. The image has standard licensing and I don't plan on selling the garment since its for school. Am I allowed to use that image? The FAQ are not very specific and I'm not sure what the licensing is when it come to using it in this format.

Hi - I licensed this stock JPEG because it specifically says that it includes a clipping path: https://stock.adobe.com/uk/images/3d-illustration-of-a-werewolf-on-dark-background-with-clipping-path/299046852?asset_id=299046852 Maybe I'm being stupid, but it really doesn't look like the clipping path is included. It's frustrating because I used up one of my last few credits on the image purely for the clipping path. Is anyone able to look into this for me? I'd really appreciate it if someone can either show me how to access the clipping path or reimburse the credit that I spent if it isn't actually included. Many thanks!L

Wie ist die Kündigungsfrist bei Adobe Stock Abo und was passiert mit den übrigen Downloadkontingent?

I posted a YouTube short this morning after editing in Primere Rush and using audio from Adobe Stock. The video was flagged for copyright claim. I've seen a lot of posts in here about how this is a common problem for the past 2 years, is there a timeframe on getting this fixed?

Why does my free trial offer image have watermarks?

Hello, I ordered a custom logo on fiverr to use as my company logo, i quickly realise the seller wasn't designing, he just resell files or re draw logos found on adobe stock and other websites. What can i do about that ? I read the terms of use of adobe stock and it is clearly stated that a logo can't be reselled as a business logo because of copyright infrigment, and if he's not an adobe stock user he's clearly doing plagiarism. i have proofs of stolen logos if needed. Thanks for your help.

I've been able to use credits in my work account to download stock video all week and we have tons left, but suddenly Adobe Stock is asking me to pay for downloads even though we have plenty of credits to cover it. Help!

The .ai file I downloaded, AdobeStock_309753137.ai, doesn't match the watermarked preview, see preview and reality screenshots below. I'm fine with the color difference, but I was counting on using the people. The vector drawing has no people.  

Bonjour à tous !j'ai un site ecommerce de vente d'affiches, je souhaiterais proposer des modèles avec juste un visuel adobe stock dessus, la licence standard peut elle suffire ou bien faut il la licence étendue d'après vous ?Merci pour votre aide !

I have an Adobe Stock photo that I'd like to locate by file name in Adobe Stock. I'd like to see if there are more like it. Is there a way to do this?

If the advertising agency where I work buys a license for an Adobe Stock photo, may I use the photo in an edited version in an advertisement for one of the advertising agency's customers without transferring the license? And if so: Can I subsequently use the same Adobe Stock photo in another edited version for another customer without having to purchase an additional license for the photo?

Bonjour, nous avonsreçu la notification d'un avocat concernant la plainte d'un photographe quant à l'utilisation d'une de ses photos pour laquelle nous avons une licence standard sur AdobeStock. A qui devons-nous adresser cette notification et est-ce que Adobe répond directement à l'avocat du photographe ? (selon article 10.2.B des conditions supplémentaires : https://wwwimages2.adobe.com/content/dam/cc/fr/legal/servicetou/Stock-Additional-Terms-fr_FR-20210129.pdf