Questions

Is anyone else having problems with their Adobe Stock plan? Our monthly plan which is charged every month to the company credit card. There are no issues with the card—however, we keep receiving the same message; namely, to update our payment details. This has been happening for a few weeks now and it keeps coming back to the same message, eventhough we have checked and re-checked everything on our side. Our stack of credits have also gone, Adobe please respond, we need this fixed!

Hello, I know to credit a photo, it is "© [Photographer's name] / Adobe Stock” but then how do I find the photographer's name to give credit? I can only find the username. Thanks

Hi, I downloaded several vector images like #236927351 and I thought I could isolate one of characters, but I can't get it to work.  Was I thinking wrong?     {Renamed by MOD}

I accidentally purchased ADB075351271 and haven't used or downloaded it. Don't even know which image it is! Don't want it! I can't afford $249! Set my searrch for no premium but it must still show it. Would like a refund please!? Help! No way to get help on Adobe site either. Sitting on hold on the phone. Still.... Thanks!

Dear Team,I want to upload my Identity Document to verify my Adobe Stock Contributor account. But no option is showing to upload it. Please tell me where can I upload this document. Thank you very much.

Hi!  Help me.  is it possible to return the money?  I don't need the service of Adobe stock.  I activated a subscription for a trial period, free of charge. But now I dont need this service. But you take the money twice  (   firstly For Adobe 2 days ago,  and 2nd time - today . For Adobe stock.  )     I want it to be like before.  I want to leave subscription only on  Adobe.  And pay only for Adobe.  I  dont want to pay for the Stock service.     how to return payment?

Hi everyone, I've a problem. I can login to Fotolia but when trying to sync with the Adobe Stock it says that there is an error and that my credentials could not be authenticated. What can I do?

ist diese email von adobe donotreply@AdobeStockContributor.com

Sorry if this has been covered before. But...How do I find out how many credits I have? I can't find it anywhere.Thanks,Edd...

In the process of downloading an image I licensed, several error windows displayed. However, I was eventually able to download the image, but it is only 158 k (minus the white space and lettering) at a resolution of 72, which makes it virtually unusable for printing. Effectively, the image I downloaded is the same size as a preview minus the watermarks. I have re-downloaded with the same results. My question: Is the small resolution due to the errors, or was this just a low quality image. I have not been able to find an avenue to contact adobe on this or the original stock creator. Thx.The image is 159134019​

Hello, is there a possibility on Adobe Stock to buy a photo which only i can use? So no one else can buy it afterwards?BrMartin

I accidentally bought premium photo form adobe stock. I was in a hurry and did not notice that this picture is so expensive. I would like to cancel my purchase and get my money back. Unfortunately, contact with Adobe is limited to chat,  where I was informed that a refound is not possible. It is hard for me to accept it, considering the fact that I do not intend to use this photo and it is ridiculously expensive. Is there any way out of this situation?

This may be a problem with my browser, but every time I change the search terms, all the filters reset. If I'm searching for photos only, it becomes a royal PITA to have to go back and remove videos, illustrations, premium, etc. Please enable some kind of account-level option to have a default set of filters ready to go every time I log in, and make it persistent when changing terms.

Hi,It appears I am unable cancel my account, it just says "You’ll be able to manage your plan shortly." on my account page, I was going to use the chat option from support but that appears to be closed as well, maybe I've got the times wrong?Unfortunately since I'm UK based ringing an American support line might cost me a small fortune so I was hoping for it to be resolved via chat but that appears to be impossible as well.Any hints as to how to cancel..?Thanks

TeamWhilst browsing for an image today I came across an inappropriate image with a child. What route do I take to request this is reviewed and hopefully removed. It should not be correct that inappropriate images are hosted on AdobeStock without prior vetting especially when the image contains a minor. Also having to raise these concerns in a public forum also seems weel, just plain wrong. What needs to be done to have this image reviewed/removed?

Logged into adobe stock and there is suddenly no option/drop down menu giving me the option to save to my different libraries? Any ideas? CheersSam

Hi,first of all, I have to admit that your website is designed to make life as difficult as possible for the clients. I am extremely disappointed with barriers in contact, providing help and clearly communicated information. My guess is that this is only to trick the largest number of users into unwanted subscriptions and fees.Returning to my question - I would kindly asking you for information on how I can cancel my free, monthly Adobe Stock account subscription IMMEDIATELY.In the help tab, you write about clicking "manage plan" but I DON'T HAVE THIS OPTION. Instead, I get the message "Soon it will be possible to manage the plan." What does it mean?  And what does it mean soon?

I've been trying to get a hold of a representative about enterprise Adobe Stock options, as I cannot find a pricing structure for that on the Adobe website. I've called the 800-685-3524 number multiple times and wait on hold for over 30, 45 minutes each time before I give up. I requested to be contacted and no one has reached out. Is there any information available about enterprise licenses for Adobe Stock and what the costs/subscription terms are?

Hello. Almost one year ago I accepted the offer from Adobe Stock to migrate from Fotolia to Adobe Stock then my credits there were converted to their service here. When I log in to my account I can see how many images I still have available for download but I couldn't find when they will expire. I appreciate if anyone could help me find this information, thank you!I tried to contact customer care via chat and email to solve this question but after 3 contacts, nobody knew the answer. They just keep telling me I don't have a subscription active, wich I already know and that is not the point.

I am new to Adobe Creative Cloud and was perusing the Adobe Stock images.  I licensed 3 images thinking it was like "favoriting" them.  Can you credit me the 3 images for the sake of goodwill?  I need 10 for sure this month as I'm creating my wedding invitations.Thank you,Mikayla

Can you please help me to know if I can purchase Extended License in India and what is the process?

HeyI designed an UI/UX design about health. And i found some good photos from Adobe Stock.I want to use about 30 stock photo. But when i try buy an Adobe Stock plan I saw that message "You may search and save preview files, but cannot license them via our online store." What exactly does that mean? And for example i bought this plan, can I only download 10 photos in a month?Thank you.

Hello,it is possible to get the whole Licence History via the API ( Documentation  )This also works for a Team-Account but we can't find any way to get the API to output WHO of the Team licenced the image.We need this to see which department licenced how many pictures... any suggestions other than building a crawler?It would be awesome if you could just download a .CSV in the Licence History or even just set it to show more than 10 Images per page.But that does not seem to be possible. - The API was giving us hope.. but it's missing the one Value we need to analyze the data.Thanks in advance.

Hallo,das gleiche Bild (Standardlizenz, unter 500.000Stk) soll für die Gestaltung verschiedener Druckcover verwendet werden, allerdings für den selben Kunden.Muss ich das Bild für jedes Projekt neu lizensieren?Viele Grüße

Hi,I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?Thanks!