Questions

I have built a workflow using PowerAutomate that takes response details from a user's input on Microsoft Form, creates an item in Sharepoint,  uses that information to create an agreement from a library template and sends it for signature.  The flow was working perfectly until yesterday.  Now, on the Microsoft side, it appears everything is working; the flow says it ran successfully; however, no agreement is created in Adobe Sign. I hope someone is able to help me with this; I am a novice and have no support from my IT Department on this.  

 Hi everyone, When installing adobe sign free trial we encounter this error below.is there any idea whats the cause? or is it ok just to continue without the new feature installed.hoping for your help. thanks!  

In our Application we use integration with Adobe Sign service for e-signature documents. Our architecture allow us use multiple different Adobe Sign accounts for that. But I can't get a way to retrieve Account Name by certain Integration Key. Could you please clarify if it even possible, and how can I get it if so?

My integration created an agreement.  I have the logs recorded along with the Agreement ID When I call the adobe for a status update on the agreement, I get an error returned that I provided an invalid agreement.If I make a call to list all agreements, this agreement is not included in the result (Name or ID)My user can still see the agreement in Adobe Sign, and the agreement number in the URL matches what I have. What would cause an agreement created by my integration, to no longer be available for me retrieve the status from. My scopes is scope=agreement_read:account+agreement_send:account+agreement_write:account+webhook_write:account+webhook_read:account  

*** The Issue ***When calling GET /agreements/{agreementId}/combinedDocument I receive a file that is secured with a password. The original source document sent via POST /widgets with the below JSON options appears to not work for me and a password is needed by the PDF returned (in Step-5). In addition, the original file sent had NO security applied to it for testing.So it boils down to this, what do I need to do to return a document that does not prompt me for a password?REST Calls (the order I'm using to set this up)These are the steps I am walking thru. Does this look correct to you?Step-1: POST /transientDocuments (push our doc up to AdobeSign - expiry in 7days)Step-2: POST /widgets (use the transient doc to create a widget doc - no expiry of doc now)Step-3: PUT /widgets/{widgetId}/personalize (add email address to the widget doc)Step-4: GET /widgets/{widgetId}/agreements ~~ Check for Signatures processingStep-5: GET /agreements/{agreementId}/combinedDocument ~~ If signed, then pul

Is there a way to save a "fillable Form" so that I can save and then send it to others for them to sign electronically and return to me? Thanks

We have Adobe eSign installed in our Salesforce org.When an Agreement record is sent to a User for signature, email of the sender user and the account linked to the Adobe eSign should be same.Is there any way that we can add multiple emails to the Adobe eSign so that any one of the linked accounts can be used for as the sender user's email?  (My issue mentioned below) My Issue:Account linked to the Adobe eSign is one of my colleague's and I'm trying to add the Sender User as myself, but an error (Invalid user ID or email provided in x-api-user header) is thrown stating the Sender User's email and email linked to Adobe Account in Adobe eSign are different.Example:My email: myemail@email.comEmail Id in Adobe eSign: someoneelse@email.comIf I add myself as the Sender Usre in the Agreement, afformentioned error message is thrown.

I requested support and never heard back from the tech support line at Adobe... after a month of trying to get a hold of someone through the chat or email functions my issue just got closed....I am feeling so furstrated.  My question is related to if I need to upgrade from my current Acrobat Pro for individual users to a small business account so I can put the Adobe Sign on my website,  which will  allow seamless sending, signing, tracking, and managing of signature processes from my end for forms. You can view an example of what I want to do here: https://illuinc.com/pre-authorized-payment-form-car-rental/I also want to know what the pricing would be in USD or CAD dollars if this upgrade was needed

 

I want simple flow in our app, where there are 3 persons, A,B,C=> A should be able prefill the agreement  and then send it for signing to B and C (only sned documents permission)=> B will fill some data and then he/she will sign (order is 1st)=> C will outsider and sign the document after B only (order is 2nd)Current flowI am calling /agreements POST, x-api-user : A,  with groupId and specifying order of 2 SIGNERS with both having roles of "SIGNER" (both stands for B & C here), state => DRAFT & libraryDocumentId which I already added with many fields in adobe accountNext....I change state DRAFT to AUTHORING, and then AUTHORING to IN_PROCESS using x-api-user : Aexpected behaviour is to notify B as soon as A changes the state and send it out for signature to B & C, that he/she (referring to B user) has got some doc to fill and sign AND/OR the agreement state should get changed to OUT_FOR_SIGNATUREcurrent behaviour, B is not getting notified and

The 'sign' drop down window is blank. The rest of the 'Fill' part is working.I have looked at the recent (aug 2020) post but this did not work

Hi, I had this access denied error (no permission to execute the operation) when uploading a signed PDF through the salesforce Adobe Sign app in our Salesforce org. and please see attached the screnshot, I managed to find out there was the API callout to adobe Sign when I was uploading the file, can anyone please help me what could be wrong with this signing tokens step,why I am getting 403 error? Many thanks, Jun Liu  

Is it possible to use eSign Services to send a document to the parties to a contract to electronically sign, and then have the electronic signatures electronically notarized in California?

Hello, I have a form with sequential workflow for seven signers, and then myself as the approval. The form has required fields for initials and date for each signer, then Adobe Sign has added required signatures at the bottom of the form. When I release the form to Signer 1, they input their initials, date, and signature, but then it says that the initials and date for Signer 2 are required before they are able to send the form to the next person. A redacted version of the form is attached so you can see the workflow. Thanks for your support!

In Adobe Sign Help Guide, it is recommended to use a functional email or distribution list as Doc Admin user or in creating templates. A functional email or distribution list does not have active directory username and password, therefore we cannot add them as Enterprise ID or Federated ID. Can someone share how they manage these accounts that are using deparment emails? 

Since the update we get this error after selecting recipient and choosing a file...never happened before today.

How can I tell (without manually counting) how many documents have been used for each license? It is necessary to do this if I am considering adding more licenses.

Wie kann ich meine Unterschrift auf ein Dokument setzen? Resp. auch auf ein Foto das gescannt wurde. Zum Beispiel Passkopie etc. ? Danke bestens. Philipp

Hi, I would like clarification on whether the e-signatures fulfill the 21CFR part 11 requirement of non-repudiation, or do we have to use digital signatures for that? Thanks a lot in advance for your help.  

I cant seems to open PDF files (Read). All the time a Adobe window pops up asking me to sign. just want read PDF files, nothing more. Have downloaded Adobe read only version BUT still no change. I am using a MAC with a OS 10.3.6Please help.TIA 

Hi.  I need help.  I need to route a form for electronic signature.  The form has been created by someone else and I need to route it to several people.  They need to fill out a check box, make comments as needed before each sign.  When I do the regular way to route, it only lets the first person go through the document. it doesn't know there are several people that need to fill out the check box, make comment and sign.  Do I need to re-create this form using Adobe sign to do the check box, comment and signature fields? thanks, Joe

I'm trying to create a standard timesheet-style form for use by student-interns who need to provide all the information about what they worked on (including dates, hours, description) over a 2-week period, then forward this to their mentor for signature, before returning it to the correct teacher. Creating the form for two signers was fairly easy. Now, how can we make it available to students who need to access a new copy every two weeks and allow them to forward it to their mentor for approval before returning it to their teacher without the teacher needing to be involved in every step. This program involves well more than 100 students so we need an efficient fix and it needs to be secure so that we know the mentor is the one approving the time.  Thanks! 

Hi. I routed a document for 2 signatures that could be signed in any order. I received e-mail confirmation that the document was sent for signature to both parties. One person signed it last week and I got an e-mail notification of that signature, that also said it is now waiting for the other party to sign. The 2nd party has signed it twice and even sent me a copy of the .pdf with her signature attached - however, that copy does not show the signature of the 1st signer. I have not received any notifications from Adobe Sign regarding the 2nd signature. It seems as though Adobe Sign is just not consolidating the two signatures onto the form and sending it back to me as completed. What can I do?

Can someone help me figure out why I get two email copies of a web form embedding on our website whenever someone completes the form and verifies their signature.  It's driving me crazy

I have a form, that I want to sent out eo 14 members of our french course. Every participant has to sign it, but the signatures should only be returned to me and not to the other participants. Certainly I can send out 14 messages to the 14 individuals, but that is not very elegant. I would rather prepare one message with one form and send it out to a list of 14 people and get the signatures returned without everybody be flooded by 13 messages from the other people.